Paul Owen
Bedworth
Summary
Dynamic individual with a proven track record in customer service, banking, and photography, showcasing a blend of creativity and competence. Thrives in challenging environments, quickly adapting to new roles and responsibilities. Skilled in organizing activities to maximize efficiency and achieve desired outcomes. Committed to teamwork and service improvement, with a focus on utilizing knowledge in client-oriented settings and branding.
Overview
28
28
years of professional experience
Work History
Published Photographer
Photography
01.1999 - Current
- Publish portraits and editorials across magazines and editorial publications.
- Specialised in portraiture, editorial, brand, and product photography for daylight events, delivering visually compelling images that align with client expectations.
- Engaged with clients to interpret their creative vision, blending artistic intent with technical expertise in camera and lighting to achieve desired results.
- Enhanced images digitally by matching lighting, background, and colour to elevate project quality and client satisfaction.
- Organise photo and location shoots to match client vision across each project.
- Advise on shutter speeds, focus depth, and movement using varied lights and equipment.
Broker Administrator
Everflow Utilities
Nuneaton, Warwickshire
08.2021 - 09.2026
- Cultivated professional relationships with brokers, customers, and internal teams to enhance collaboration.
- Answered daily broker requests through phone calls, emails, and team meetings.
- Drove customer query resolution through clear explanations and step-by-step guidance.
- Managed customer complaints by implementing effective communication strategies and structured resolution processes. by using clear communication and structured resolution.
- Achieved service-time and quality targets through disciplined follow-through.
- Led issue analysis by reviewing information and recommending workable solutions.
- Verified direct debit mandates and business letters of authority for contract processing.
- Demonstrated a strong work ethic by consistently meeting deadlines and ensuring high-quality outputs. to support improved business operations.
- Coordinated with team members to achieve shared target outcomes.
Shell Energy
04.2021 - 08.2021
- Carried out customer broadband enquiries, bill payments and general day to day requests.
SITEL
07.2020 - 02.2021
- Worked alongside the NHS with the task of contacting individuals affected by Covid 19 to give advice and precautionary measures and next steps.
Customer Improvement Team
Barclays
02.1999 - 06.2019
- Resolved service complaints by responding to phone calls and written correspondence.
- Conducted thorough investigations into customer complaints to determine root causes using logical analysis to achieve clear outcomes.
- Oversaw handling of diverse customer grievances through effective call management, ensuring consistent service standards.
- Set call quality assurance expectations through monitoring, assessment, and complaint investigations.
- Ensured compliance with regulations and guidelines in handling customer complaints. for complaint conclusions using regulations, policies, and guidelines.
- Drove improvement recommendations through completed reviews and MI information reporting.
- Oversaw complaint listening to maintain fair treatment for customers in every case.
- Provided customer service support across UK and offshore call centres with consistent standards.
- Coordinated operations within a team of 30 individuals to enhance collaboration and streamline processes.
- Took responsibility for banking procedure knowledge using best practices and Barclays principles.
Education
O’ Level - English Language, Art, Sociology
NVQ 1 - Computer Studies, Business Skills
CFA Advanced Level Apprenticeship - Customer Service
Skills
- Portrait photography
- Editorial photography
- Photo editing
- Digital enhancement
- Equipment maintenance
- Visual storytelling
- Time management
- Team collaboration
- Creative problem solving
- Communication skills
- Event photography
- Creativity skills
- Photo editing and retouching
- Photo retouching
Custom
1999-01-01, Present, Published photographer specialising in portraiture and editorial & also brand and product photography., Implemented digital enhancements by determining the lighting, background and colour for each project., Advised on subject motion, shutter speeds and field depth using various lights and technical equipment., Organising photo and location shoots to ensure client vision is evident within each individual project., Meeting with clients to offer an artistic blend of technical knowledge and an aptitude for photography.
Timeline
Broker Administrator
Everflow Utilities
08.2021 - 09.2026
Shell Energy
04.2021 - 08.2021
SITEL
07.2020 - 02.2021
Customer Improvement Team
Barclays
02.1999 - 06.2019
Published Photographer
Photography
01.1999 - Current