I am a results-driven and customer-focused Customer Success Manager with 15 years of experience in the SaaS and Telecommunications industries. I have a proven track record of cultivating and maintaining long-term customer relationships, driving customer adoption, and ensuring customer success. Skilled in understanding customer needs, providing strategic solutions, and delivering exceptional customer experiences. I'm passionate about leveraging technology to help businesses achieve their goals. Excellent communication and interpersonal skills, with a keen eye for detail and a collaborative mindset.
During my time in this role, I was located within the head offices of our top 25 customers including Morgan Stanley, Barclays, Credit Suisse and Coca Cola. My responsibility was to provide and ensure our clients had the best level of customer service available. Working within a wide range of different high-pressured environments was a great experience at the beginning of my career.
Customer Relationship Management (CRM)
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