Paul O'Keefe
6 Near Hey Close,Racliffe Manchester
Summary
I am a results-driven manager with strengths in team leadership and performance management within Revenues and Benefits whilst promoting and acting as an ambassador for the organisation visions and aims. I have a wealth of experience across this area of work as well as being an Executive Member of the IRRV Lancashire and Cheshire Branch. I am also a trainer for the Institute.
Overview
27
27
years of professional experience
Work History
Revenues, Systems and Performance Manager
Trafford Metropolitan Borough Council
2024.07 - Current
- Responsible for maximising collection rates for Council Tax, ASC, HBOP and Sundry Debtors ensuring all PIs are met and exceeded
- Provide operational and strategic leadership for the Revenues Service including the introduction of both local and national changes in legislation and policies
- Budget monitoring both financial and taxbase
- Responsible for various Government returns (QRC, CTB etc)
- Maximise financial taxbase to ensure maximum income is generated
- Acted as the subject matter expert in revenues for the key areas
- Ensure that robust policies and procedures are in place to ensure
- Ensure a performance management framework is in place to monitor key outcomes against targets in relation to the performance of the section
- Project lead on new initiatives and changes
Operations Manager
Manchester City Council
2010.02 - 2024.07
- Operational responsibility for three teams on Council Tax billing and recovery circa 45 staff.
- Dealing with FOIs, Stage 2 complaints and SARs
- Subject matter expert in Council Tax
- Led project specific teams during Covid 19 - Grants/Covid Additional Relief Fund (CARF)
- Performance management of billing and recovery teams
- Work with Head of Corporate Revenues to provide strategic leadership on Council Tax
- Represent the Council at Benchmarking, IRRV Conference and other high-profile meetings and seminars
- Represent the Council at Benchmarking, IRRV Conference and other high profile meetings and seminars
- Led projects for implementing new initiatives including web Direct Debit, e-billing, and e-reminders
Systems and Training Officer
Trafford MBC
1999.08 - 2010.02
- One of the lead officers on migration to new Revenues system
- Training and support to front and back office staff
- Testing new releases and patches
- Annual billing and reconciliation
Education
Level 5
Institiute of Leadership and Management
2015-01
Full Honours Qualification
Institute of Revenues, Rating and Valuation
2009-01
Skills
- Performance management
- Budget monitoring
- Policy implementation
- Revenues maximisation
- Subject Matter Expert in Revenues
- Excellent communication skills via remote or face to face meetings
Accomplishments
- Introduction of e-initiatives such as Direct Debit on the web and ebilling
- Introduction of a performance management framework in Revenues
- Subject matter expert in local Revenues field
- Led specialist teams during the Covid 19 pandemic
- Led on the redesign of the Council Tax web pages at Trafford MBC
- Chair of AGMA Council Tax Benchmarking Group
- Executive member of IRRV Lancashire and Cheshire and trainer for Institute
- Introduced quarterly engagement events for staff
- Exceeded the New Homes Bonus target in 2024 for Trafford ensuring an extra £200k of income
Timeline
Revenues, Systems and Performance Manager
Trafford Metropolitan Borough Council
2024.07 - Current
Operations Manager
Manchester City Council
2010.02 - 2024.07
Systems and Training Officer
Trafford MBC
1999.08 - 2010.02
Level 5
Institiute of Leadership and Management
Full Honours Qualification
Institute of Revenues, Rating and Valuation