Paul Nicholas
London,Southwark
Summary
Technical Support Manager with a strong record of reducing operational costs through effective process improvements. Proven leadership in managing teams of up to 6, collaborating with senior management to implement impactful policies. Competent with Windows environments, driving exceptional customer service and repeat business.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work history
Technical support manager
CBRE
London
10.2010 - Current
- Supervised software testing phases, ensuring error-free final product delivery.
- Developed comprehensive maintenance plans for consistent system reliability.
- Generalised daily operations reports, gaining insights into potential improvement areas.
- Managed team of technicians for streamlined troubleshooting processes.
- Enhanced customer service with swift problem resolution techniques.
- Implemented new software to increase operational efficiency.
- Administered network security checks with meticulous attention to detail.
- Resolved complex technical issues with clear communication and effective decision-making skills.
Control systems engineer
Johnson Controls Systems
London, Surrey
12.1997 - 06.2006
- Displayed strong analytical abilities in troubleshooting control system faults, preventing potential shutdowns.
- Participated actively in health and safety audits ensuring compliance with regulatory standards at all times.
- Applied expert knowledge in PLC programming to solve challenging automation problems.
- Kept abreast of industry developments whilst continually updating professional knowledge and skills.
- Demonstrated excellent communication skills in liaising with suppliers, securing competitive deals on parts purchase.
- Prepared detailed technical reports to communicate project progress and outcomes effectively.
- Improved process reliability by performing routine maintenance checks on control equipment.
Education
City & Guilds Level's 1, 2 & 3 Electronics - Control Systems
Lewisham College
London 09.1995 - 07.1997
Skills
- Advanced diagnostic techniques
- IT project governance
Affiliations
- Faith & Music
Timeline
Technical support manager
CBRE
10.2010 - Current
Control systems engineer
Johnson Controls Systems
12.1997 - 06.2006
City & Guilds Level's 1, 2 & 3 Electronics - Control Systems
Lewisham College
09.1995 - 07.1997
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