Paul Mutter
KIngseat,Fife
Summary
Accomplished professional with expertise in customer management strategies and upselling techniques. Demonstrates strong skills in active listening and live chat proficiency, ensuring exceptional client satisfaction. Adept at maintaining patience and composure while handling complex billing systems, with a keen ability to empathise with clients. Proficient in technical documentation writing, contributing to clear and effective communication. Committed to leveraging skills for enhancing customer experience and driving business growth.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Customer support specialist
Sky Uk
Dunfermline, Fife
2007.05 - 2025.12
- Utilised internal software tools to enhance work efficiency.
- Assisted in streamlining processes for faster problem resolution.
- Supported prompt resolution of technical issues to limit customer disruption.
- Collaborated with various departments to address cross-functional challenges.
Education
GCSEs - English
Charleston Academy
Inverness, Highland 1985.01 - 1986.05
GCSEs - History
Charleston Academy
Inverness 1985.01 - 1986.05
Skills
- Customer management strategies
- Upselling techniques
- Active listening
- Live chat proficiency
- Patience and composure
- Billing systems expertise
- Client empathy
- Technical documentation writing
Affiliations
- Hiking
- Landscape Photography
- Reading
Timeline
Customer support specialist
Sky Uk
2007.05 - 2025.12
GCSEs - English
Charleston Academy
1985.01 - 1986.05
GCSEs - History
Charleston Academy
1985.01 - 1986.05