Paul mumford
Billericay,essex
Summary
Similar positions and duties at two previous companies between 1999 and 2010
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Customer Services Manager
BHC Furniture Ltd
, City of London
2010.07 - 2023.05
- Worked closely with finance team to manage sales revenue reporting and accruals.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Communicated courteously with customers by telephone and email.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Documented department data and compiled accurate reports.
- Took ownership of escalated customer issues and followed through to resolution.
- Managed total department call volume of 20 per day.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Improved customer service initiatives by streamlining sales and order management processes.
Education
Billericay Comprehensive School
Billericay 1971.09 - 1977.09
Skills
17 Years experience with Sage 200 Sales Accounting
20 Years experience with Excel
- Purchasing and procurement
- Complaint resolution
- Data entry
- Customer service
- Exceptional telephone etiquette
- Customer relations
Timeline
Customer Services Manager
BHC Furniture Ltd
2010.07 - 2023.05
Billericay Comprehensive School
1971.09 - 1977.09