Summary
Overview
Work history
Education
Skills
Timeline
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Paul mumford

Billericay,essex

Summary

Similar positions and duties at two previous companies between 1999 and 2010

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Customer Services Manager

BHC Furniture Ltd
, City of London
07.2010 - 05.2023
  • Worked closely with finance team to manage sales revenue reporting and accruals.
  • Leveraged strong product and service knowledge to assist customers and resolve issues.
  • Communicated courteously with customers by telephone and email.
  • Improved customer service experiences to facilitate organic growth and loyalty.
  • Documented department data and compiled accurate reports.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Managed total department call volume of 20 per day.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Improved customer service initiatives by streamlining sales and order management processes.

Education

Billericay Comprehensive School
Billericay
09.1971 - 09.1977

Skills

17 Years experience with Sage 200 Sales Accounting

20 Years experience with Excel

  • Purchasing and procurement
  • Complaint resolution
  • Data entry
  • Customer service
  • Exceptional telephone etiquette
  • Customer relations

Timeline

Customer Services Manager

BHC Furniture Ltd
07.2010 - 05.2023

Billericay Comprehensive School
09.1971 - 09.1977

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Paul mumford