PAUL MOSS
Saltash,Cornwall
Summary
A dedicated professional with a strong focus on inventory control and performance monitoring, excelling in customer service orientation and change management. Known for inspiring motivation and providing operational support, with a proven track record in customer engagement and conflict resolution. Skilled in active listening, quality assurance, and relationship-building, consistently demonstrating self-motivation to achieve organisational goals.
Overview
24
24
years of professional experience
Work history
Electrician
MD Group
Plymouth, Devon
2025.02 - Current
- Responded swiftly to emergency calls outs, reducing potential damage or loss.
- Repaired faulty equipment, resulting in minimal downtime.
- Worked well under pressure during time-sensitive projects ensuring timely completion.
- Performed preventative maintenance tasks to reduce potential future issues.
- Ensured safety of electrical work and systems through regular, rigorous testing.
- Completed Electrical Certificates and Electrical Condition Reports for optimal project compliance.
- Complied with BS 7671 standards to complete electrical installations.
Electrical manager
Plymouth Sparky Ltd
Plymouth, Devon
2018.08 - 2025.01
- Monitored health and safety measures for guaranteed compliance.
- Boosted department efficiency by streamlining operational processes.
- Delegated tasks efficiently to maximise productivity.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Communicated safety and repair data to clients to properly explain electrical needs and repair requirements.
- Trained and mentored junior electricians, providing diligent monitoring to ensure safe, quality workmanship.
- Kept abreast of latest industry developments, improving overall competency levels.
- Installed, examined and repaired electrical wiring systems in different settings.
Assistant manager
MotorWorld
Plymouth, Devon
2007.05 - 2018.08
- Streamlined store operations with efficient scheduling.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Monitored sales performance regularly adjusting strategies as required.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Bar manager
Temptations T2
Plymouth, Devon
2003.01 - 2008.05
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Built loyal customer base by creating welcoming environment with top quality service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Handled chemicals and waste in line with COSHH regulations.
Education
City and Guilds 18th edition Level 3
Plymouth City College
Plymouth 08/2023 -
EAL Level 2 in Electrical Installation
Plymouth City College
09/2019 - 06/2020
Personal Licence Holder (PL11249)
Plymouth City College
08/2006 -
Foundation Degree in Arts - Photography
Plymouth College of Art and Design
Plymouth 06/1998 -
City and Guilds Level 3 2393
Plymouth City College
01/2021 -
Skills
- Inventory control
- Performance monitoring
- Customer service orientation
- Change management
- Inspiring motivation
- Operational support
- Customer engagement
- Conflict Resolution
- Active listening
- Quality Assurance
- Self-motivation
- Relationship-building
References
References available upon request.
Timeline
Electrician
MD Group
2025.02 - Current
Electrical manager
Plymouth Sparky Ltd
2018.08 - 2025.01
Assistant manager
MotorWorld
2007.05 - 2018.08
Bar manager
Temptations T2
2003.01 - 2008.05
City and Guilds 18th edition Level 3
Plymouth City College
08/2023 -
EAL Level 2 in Electrical Installation
Plymouth City College
09/2019 - 06/2020
Personal Licence Holder (PL11249)
Plymouth City College
08/2006 -
City and Guilds Level 3 2393
Plymouth City College
01/2021 -
Foundation Degree in Arts - Photography
Plymouth College of Art and Design
06/1998 -