Paul McIvor
Brighton
Summary
Dedicated professional with a strong background in customer service orientation and excellence, committed to continuous improvement. Proficient in Xero, inventory control, and quality assurance. Seeking to leverage skills and experience to contribute effectively to organisational success.
Reputation for hard work, punctuality and willingness to learn new things.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work history
Logistics manager
Jimbobart
Brighton, Brighton and Hove
09.2022 - 01.2025
- Organised delivery and acquisition of raw materials for business use.
- Managed inventory levels, reducing product wastage.
- Monitored logistical expenses to keep operating costs low.
- Picking and packaging of orders
- General warehouse organisation and upkeep
- Daily customer service both by email and phone
- Invoicing clients
Shop manager
Jimbobart
London
08.2013 - 01.2017
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Delivered excellent customer experiences with personalised service approach.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Managed store inventory to ensure adequate stock levels at all times.
Sales assistant
Decathlon UK
London
05.1999 - 12.2009
- Built lasting relationships with clients through customer service interactions.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Head racket stringer and trainer
- Demonstrated products effectively leading to increased sales conversions.
- Accepted card, cash and cheque payments in POS register system.
- Designed visually pleasing in-store and window displays to increase footfall.
- Inspected products for damages before processing refunds.
Education
A-Levels -
Port Shepstone High School
Port Shepstone , South Africa 01.1993 - 12.1997
Skills
- Xero
- Customer service orientation
- Customer service excellence
- Commitment to continuous improvement
- Inventory control
- Quality Assurance
Affiliations
- Home Brewer
- Tennis
- Racket Stringing
- Toads
References
References available upon request.
Timeline
Logistics manager
Jimbobart
09.2022 - 01.2025
Shop manager
Jimbobart
08.2013 - 01.2017
Sales assistant
Decathlon UK
05.1999 - 12.2009
A-Levels -
Port Shepstone High School
01.1993 - 12.1997
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