Paul McDowell
Moneymore,Co. Londonderry
Summary
Experienced operations manager specializing in daily operations and customer satisfaction enhancement. Proven ability to streamline processes and lead teams to maintain high service standards. Expertise in conflict resolution and inventory management ensures efficient operational flow.
Overview
17
17
years of post-secondary education
35
35
years of professional experience
Work history
Security Duty Manager
Wilson James
Belfast, Antrim
10.2023 - Current
- Enforced health and safety regulations to maintain a safe working environment.
- Delivered training sessions for new employees to build immediate team competence.
- Coordinated staff schedules to maximise productivity each day.
- Handled complaints professionally to improve customer retention outcomes.
- Oversaw staff and delegated tasks to keep daily operations running smoothly.
- Drafted detailed daily operation reports for senior management decisions.
- Led a team of number to uphold brand standards and professionalism.
- Directed staff activities to maximise service availability and use team strengths.
- Supervised and evaluated employee performance, providing construction feedback to spot talent.
- Conducted staff appraisals and evaluations to support continuous improvement.
- Monitored and enforced compliance with company policies and procedures consistently.
- Wrote end-of-shift reports to maintain service continuity.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Directed staff schedules and rosters to optimise workforce efficiency.
Security Supervisor
Belfast International Airport
06.2018 - 06.2026
- Manage large security team with emphasis on the following: - overall supervision of central search and posts; optimal performance of staff; security compliance; processing of passengers and staff; training of employees; effective communication with passengers; ensure all Health & Safety Policy procedures and protocols are adhered to; administration.
- Wilson James Ltd
Security Supervisor
Amazon Logistics
Carrickfergus, Co. Antrim
07.2016 - 05.2018
- Manage security team. Loss Prevention, CCTV monitoring, access and egress control, processing reports, admin duties.
- ICTS (UK) Ltd
Supervisor
ICTS (UK) Ltd
Belfast International Airport
03.2015 - 07.2016
Lead Agent
ICTS (UK) Ltd
Belfast International Airport
10.2011 - 03.2015
Agent
ICTS (UK) Ltd
Belfast International Airport
03.2007 - 09.2011
- X-Ray operator, body search, loading, and bag search, operate check points, deal with customers enquiries.
Nutt's Corner Motor Sports Centre Attendant
Antrim Borough Council
01.1991 - 01.2007
- Duties included liaising with Governing bodies, event organisers, and individuals; preparation of circuit for events using appropriate equipment; run private test sessions, ensure health and safety and bylaws legislation and Council policies are adhered too; measure noise levels of events; maintenance of facility; handling cash and administration record keeping and usage figures; facility inspections, reporting incidents and complaints; security of centre; deal with enquiries
Education
BSc - Geography
University of Ulster
'A' Level GCE - Geography, History
'O' Level GCE - Biology, Human Biology
'O' Level GCE - English Language, Geography, History, Mathematics, Technical Design & Graphic Communication
RSA - Applications of Office Technology
HABC Level 2 SIA Door Supervisor - undefined
HABC Level 2 SIA CCTV - undefined
BTEC Level 3 - Photography (QCF)
HNC - Horticulture
NVQ Level 3 - Management
01.2011 - 01.2012
Customer Care - undefined
First Aid at Work - undefined
01.1991 - 01.2007
Fire Warden Course - undefined
Welcome Host Certificate - undefined
Skills
- Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Publisher, Word)
- Adobe Creative Suite (Acrobat, Bridge, Lightroom, Photoshop)
- Time management
- Customer relations
- Conflict resolution
- Staff training and development
- Operations management
- Team leadership
- Employee motivation
- Health and safety compliance
- Crisis management
- Customer service excellence
Interests
My interests include genealogy, First World War studies of relatives serving with the Royal Inniskilling Fusiliers, cooking, gardening, hiking, supporting Liverpool Football Club, reading, and travel.
References
References available upon request.
Timeline
Security Duty Manager
Wilson James
10.2023 - Current
Security Supervisor
Belfast International Airport
06.2018 - 06.2026
Security Supervisor
Amazon Logistics
07.2016 - 05.2018
Supervisor
ICTS (UK) Ltd
03.2015 - 07.2016
Lead Agent
ICTS (UK) Ltd
10.2011 - 03.2015
NVQ Level 3 - Management
01.2011 - 01.2012
Agent
ICTS (UK) Ltd
03.2007 - 09.2011
First Aid at Work - undefined
01.1991 - 01.2007
Nutt's Corner Motor Sports Centre Attendant
Antrim Borough Council
01.1991 - 01.2007
Welcome Host Certificate - undefined
Fire Warden Course - undefined
Customer Care - undefined
HNC - Horticulture
BTEC Level 3 - Photography (QCF)
HABC Level 2 SIA CCTV - undefined
HABC Level 2 SIA Door Supervisor - undefined
RSA - Applications of Office Technology
'O' Level GCE - English Language, Geography, History, Mathematics, Technical Design & Graphic Communication
'O' Level GCE - Biology, Human Biology
'A' Level GCE - Geography, History
BSc - Geography
University of Ulster