Paul Lupai

As an Outreach Worker I supported individuals experiencing homelessness, actively meeting vulnerable people where they are such as on the streets, in parks, or in shelters. All the vulnerable people I worked with consisted of substance misuse, mental health challenges, or extreme poverty. The role required immense patience, active listening, and a strictly non-judgmental approach.

My main responsibilities were building rapport, conducting assessments, providing essentials, signposting & referrals and advocacy.

As a Floating Support Officer, I helped vulnerable individuals live independently and avoid homelessness. Instead of being based in one care home, I travelled to different clients' homes, floated between them to provide temporary, housing-related support.

My main responsibilities were tenancy management, benefits & budgeting, independent living skills, accessing healthcare and community integration.

As a Private Landlord, I act as a property manager, compliance officer, and customer service point of contact, taking on full legal and financial responsibility for renting out my property.

My main responsibilities are right to rent & vetting, deposit protection, required documentation, licensing when need be, repairs, safety tasks, rent collection, insurance, communication, inspections and check out.

As a trustee I served as a legal steward and governing leader. I made up the board of directors/volunteers and was collectively responsible for ensuring the organization fulfilled its mission, acted in the public interest, and managed its funds responsibly and independently.

My main responsibilities as a trustee were fulfilling the mission, acting in the best interests, ensuring compliance, setting strategic direction, managing resources, maintaining accountability and overseeing staff.

As a youth worker I provided a safe, welcoming environment where kids and adults used informal education and trusted relationships to mentor young people, build their confidence, and teach essential life skills.

My main responsibilities were building trusting relationships, designing activities, mentoring & guidance, life skills & development and community connection.

As a Customer Service Agent I acted as the direct link between the company and its customers by answering questions, solving problems, and processing transactions.

My main responsibilities were, handling inquiries, resolving complaints, processing transactions, managing accounts, updating records and escalating issues. I gained admin experience and knowledge through this role and the use of Salesforce.

As an Events Manager I oversee the entire lifecycle of an event, from initial budgeting and venue sourcing to on-site execution and post-event analysis. I acted as the key liaison between clients, suppliers, and staff to bring event concepts to life while ensuring all health, safety, and logistical standards are met.

My main responsibilities were, defining objectives, budgeting, vendor sourcing, phone handling, marketing & promotion and Risk assessments.

As a Customer Service Assistant I worked as the frontline face and voice of a business. I helped customers by answering questions, processing orders, resolving complaints, and ensuring an excellent overall experience.

My main responsibilities were customer support, sales & transactions, problem solving, admin & stock, great communication, patience & empathy towards customers, time management and product knowledge.

As a Delivery Driver I transported hot meals, beverages and overall takeaways from Pizza Hut to customers' doors. (Remove personal pronoun) acted as an independent employee, managing my time, vehicle, and smartphone to complete orders in a timely manner.

My main responsibilities were accepting jobs, routing, collection, quality control, arrival, communication and vehicle maintenance.

As a Domiciliary care worker I provided practical and emotional support to elderly people with chronic illness to live independently in their own homes. The duties range from short 30-minute visits to longer, more intensive visits throughout the day or night.

My main responsibilities were personal care, medication support, meal preparation, household tasks, mobility assistance, companionship and health monitoring.

As a Service Assistant I was the face of a store and assisted customers, processing transactions, and ensuring the shop floor remained clean and well-stocked. I managed the day-to-day operations that kept the business running smoothly for a positive shopping.

Provided customer service and performed checkout duties to support daily operations.

As a Team Member I acted as the face of the store, balancing customer service, sales, and daily operations to keep the business running smoothly.

My main responsibilities were greeting & assisting, handling transactions, promotions, stock management, floor presentation and store maintenance.

As a Warehouse Operative I managed the intake, storage, and dispatch of goods, ensuring that items move efficiently through the supply chain.

My main responsibilities were Goods in, stock control, picking & packing, dispatch, equipment operation and health & safety.

Greeted customers and provided product recommendations, processed transactions, and managed inventory to enhance customer satisfaction and store revenue.

Greeted and advised customers, resolved issues and enquiries, managed point of sale (POS), and promoted products through effective merchandising to support sales goals.