Paul Leigh

Joined Bouygues as a Graduate Manager, working on high-profile projects. My role evolved to encompass both site and quality management across multiple sites in South Wales and the West of England.

Site Management: Delivered a complex city-centre build on Kingsway, Swansea, requiring smooth exposed concrete finishes, precise subcontractor coordination (e.g., Envisage, AB Glass, Pro-Core), and carefully planned logistics within tight spatial and operational constraints.

Quality Management: Oversaw construction quality for major developments, including:

• Vantage Data Centres, Newport – high-precision facility with strict QA standards
• Cotswold Designer Outlet, Tewkesbury – retail construction with robust compliance oversight
• Cardiff Bay Housing Upgrades – cladding and fire-stopping improvements in occupied buildings
• Pentra Awel, Llanelli – NHS and public-use complex requiring multi-user quality assurance

Worked with a forward-thinking construction firm specialising in insurance-related repairs and home restorations. My role focused on coordinating projects and surveying properties to ensure safe, high-quality reinstatement works following damage.

• Customer Liaison: Acted as the main point of contact for clients, assessing their needs and providing reassurance while ensuring their homes were restored to a safe and often improved condition.
• Team Coordination: Managed daily tasks for the frontline workforce, overcoming challenges such as unresponsive clients and adverse weather by adjusting schedules and maintaining workflow efficiency.
• This role sharpened my problem-solving, communication, and project management skills in a fast-paced, customer-focused environment.

Providing administrative and customer support, managing high call volumes and ensuring efficient appointment booking for COVID-19 vaccinations. This role was instrumental in developing my communication and organisational skills.

• Customer Support: Responded to public inquiries, addressed concerns with accuracy, and guided them through the vaccination process. This required empathy, patience, and precise communication.
• Administrative Coordination: Managed appointment scheduling across multiple locations, coordinating with healthcare teams to ensure resource availability and operational efficiency.
• Adaptability and Crisis Management: Worked in a dynamic, high-pressure environment, adapting to the evolving needs of the public health response with flexibility and resilience.

Provided front-of-house and administrative support within a busy mental health organisation. Responsibilities included managing incoming calls and emails, addressing public inquiries, and offering clear guidance on available services.

• Scheduled mental health assessments, coordinated practitioner calendars, and ensured appointment accuracy.
• Handled payments and resolved client queries with empathy and professionalism, often liaising with external organisations to support service users.
• This role required strong communication, organisation, and sensitivity to client needs, contributing to the effective and compassionate running of the service.

Gained hands-on experience across two placements with BECT, supporting both the design and site management teams on live projects, including Landore Court, DWP South Wales, and The Parkgate Hotel.

• Design Coordination: Reviewed technical drawings, attended design and coordination meetings, and observed interactions between architects, engineers, and contractors.
• Site Exposure: Monitored site progress, shadowed management teams, and ensured adherence to health and safety protocols.
• Professional Development: These placements strengthened my interest in construction and site operations, influencing my decision to study Architecture Design and Technology and pursue a career in project delivery.

I began my career in the automotive industry through an apprenticeship with Sytner BMW & MINI, where I gained Level 3 certification in Customer Service and Parts Operations. Over five years, I progressed through multiple roles, developing a strong foundation in customer care, technical coordination, and workshop management.

• Parts Advisor (3 years): Supported the service and workshop teams by sourcing and supplying parts efficiently, managing stock levels, and liaising with suppliers to meet tight deadlines.
• Service Advisor (2 years): Acted as the primary liaison between customers and the workshop, booking services, managing expectations, and ensuring a high level of customer satisfaction.
• Workshop Controller (MINI): Oversaw technician workflows, prioritised jobs, and handled customer complaints to ensure efficient service delivery and resolution of issues.

As a Trainee Estimator, I was responsible for compiling detailed and accurate estimates for clients, creating comprehensive budgets, and effectively managing interactions with customers, suppliers, and staff. This involved analysing project requirements, assessing costs, and ensuring that all parties were aligned and working towards a common goal. My role was critical in ensuring the smooth and successful delivery of projects, on time and within budget.

I began my journey at Marks and Spencer's (Culverhouse Cross) as a part-time employee while pursuing my studies in College. However, my dedication and hard work paid off, and I was offered a permanent position. I seized the opportunity to further my skills and trained as a barista. My commitment to providing exceptional customer service did not go unnoticed, and I was honoured to receive multiple Spotlight Awards in recognition of my efforts.