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Education
Skills
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Affiliations
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Paul Kyei

IT SUPPORT/PRODUCTION ENGR
Edinburgh,Penicuik

Work preference

Work Type

Full timePart timeContract work

Location preference

RemoteHybridOn-site

Important to me

Flexible work hoursWork-life balanceWork from home optionPersonal development programsCareer advancementCompany Culture

Summary

Highly skilled in hardware assembly and configuration, electro-mechanical equipment setup, and system testing and validation. Expertise in fault finding, root cause analysis, repair, and troubleshooting. Proficient in PC configuration, firmware and software configuration, build preparation, and device onboarding, offboarding. Adept at technical documentation, quality assurance, and procedures compliance. Strong analytical problem-solving abilities complemented by team working skills, attention to detail, and a fast learning aptitude.

Multi-skilled individual offers adaptable engineering, electrical and mechanical understanding to production role. Focused and meticulous to produce components to strict tolerances. Organised with good initiative for punctual task planning and completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

5
5
Certification
4
4
years of professional experience

Work history

IT Support/Production Engineer

89byte Ltd
Edinburgh
01.2026 - 06.2026
  • Configured, assembled, and deployed laptops, desktops, peripherals, and supporting equipment in accordance with documented procedures. Conducted testing and troubleshooting of hardware and software, diagnosed faults, performed repairs, and produced technical documentation.

IT Support Technician

Origo Service Ltd
Edinburgh
01.2025 - 01.2026
  • Set up and configured devices and peripherals, performed hardware diagnostics, software installations, and system testing while maintaining service quality and accurate documentation.

IT Support Assistant

CloudRock Consulting Ltd
London
01.2022 - 01.2025
  • Provided day-to-day hardware and software support, device preparation, troubleshooting, patching, and documentation while working collaboratively with technical teams and vendors.

Signals Operator (Technical Support)

British Army
01.2019 - 01.2021
  • Supported installation, configuration, testing, and maintenance of communication equipment. Performed fault diagnosis, equipment inspections, repairs, and maintained technical records while adhering to strict procedures and quality standards.

Education

BSc (Hons) - Computing

Edinburgh Napier University

Skills

  • Hardware Assembly, Software & Configuration; Electro-Mechanical Equipment Setup; System Testing & Validation
  • Fault Finding, Root Cause Analysis, Repair & Troubleshooting
  • PC Configuration, Firmware & Software Configuration, Build Preparation & Device Imaging
  • Technical Documentation, Quality Assurance, Procedures Compliance
  • Analytical Problem Solving, Team Working, Attention to Detail, Fast Learner
  • Software development techniques
  • Performance metrics analysis
  • Operational efficiency enhancement
  • Customer requirements fulfilment
  • Technical documentation preparation
  • Equipment Maintenance
  • Project Management
  • Maintenance scheduling
  • Risk Assessment
  • Health and Safety regulations
  • Customer Service
  • Interpersonal communication
  • Team Leadership

Certification

  • ITIL 4 Certified
  • Terraform Associate
  • AWS Certified Solutions Architect – Associate
  • MS365
  • Certified Scrum Master
  • AI/Generative AI Certificate

Affiliations

  • Volley Ball, Basket Ball, Table Tennis, Reading, Singing.

Languages

English
Fluent
French
Upper intermediate

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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References

References available upon request.

Timeline

IT Support/Production Engineer

89byte Ltd
01.2026 - 06.2026

IT Support Technician

Origo Service Ltd
01.2025 - 01.2026

IT Support Assistant

CloudRock Consulting Ltd
01.2022 - 01.2025

Signals Operator (Technical Support)

British Army
01.2019 - 01.2021

BSc (Hons) - Computing

Edinburgh Napier University
Paul KyeiIT SUPPORT/PRODUCTION ENGR