Python (basics)
Paul Kumwenda
Agriculture/Environment
Reading
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team and organizational goals. Seeking to maintain a full-time position that offers professional challenges in agriculture (finance,sale's and research) environment and natural resource utilizing interpersonal, problem-solving skills and excellent time management.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Warehouse Operative
Jag (Gist)
Reading
04.2022 - Current
- Loaded, unloaded and move food material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Acting Debt Recovery Manager
VisionFund
Lusaka
07.2019 - 12.2020
- Learned new skills and applied to daily tasks to improve efficiency and productivity of the overall institution.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers facing difficult debt situations, understand their needs and negotiating better recovery options.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment for all staff.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Branch Manager
VsionFund
Lusaka
01.2018 - 07.2020
- Maintained friendly and professional customer interaction that improved institution image.
- Boosted sales, customer loyalty and maintained portfolio at risk below organization threshold. .
- Assessed employee performance and developed improvement and incentive plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes. coordinated organization departments to support employees and business operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer Agriculture and business loan applications for loan approvals and denials.
- Identified partnership opportunities and established favorable business connections.
- Developed and delivered quarterly/annual branch performance presentations in order to highlight product, sales and service quality.
Credit Supervisor
VisonFund
Kalomo
02.2017 - 01.2018
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Complied with established internal controls and organization policies.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Recommended approval or disapproval of Agriculture and business credit loans.
- Optimized credit approval and collection processes, improving operational efficiencies by over 40 %.
Customer Relationship Officer
VisionFund
Kalomo
10.2015 - 02.2017
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Made customers aware of current and new products and services.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Managed customer relations on ongoing basis to maximize customer retention and loan repayment
- Completed opening and closing functions to meet operational needs.
- Appraised and assisted customers with conflict resolution during partnership negotiations and acquisitions.
Forestry Supervisor
ZAFFICO
Ndola
10.2014 - 09.2015
- Carried out day-to-day duties in tree planting and nursery establishment accurately and efficiently.
- Supervised direct labour teams in tree stamping , nursery and tree logging.
- woodland establishment, maintenance, and timber harvesting. Undertook woodland inspections and mensuration. Carry out tree health monitoring and reporting.
- Kept abreast on forestry topics, ecosystems management and rare and endangered species laws.
Research Assistant
EnviroFuture Consultancy
Kitwe
01.2012 - 11.2013
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
- Collected social economic, flora and fauna research data through surveys and leading focus groups.
- Performed remote sensing, terrestrial ecology and botany. Worked on statistical, qualitative and quantitative analysis.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with clients to understand needs and provide excellent services.
- Prepared materials for environmental impact assessment reports, presentations and submission to ZEMA (Zambia Environmental Management Agency) Zambia's Environmental Regulatory Agency.
Customer Service Representative
Celtel Telecommunications
Ndola
01.2008 - 12.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined causes of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Forestry
COPPERBELT UNIVERSITY
KITWE, ZAMBIA. 01.2011 - 12.2014
Master of Science - Agriculture And Development
UNIVERSITY OF READING
READING, GB 09.2021 - 09.2022
Skills
Critical Thinking
undefinedSoftware
T24 Banking software
DSSAT(Decision Support System for Agriculture Transfer)
Certification
Management Strategies for people and resources- YALINETWORK
Reading, long walks, Meditation and swimming
I read almost about everything, take walks to appreciate nature and clear mind, meditate before sleep and love a good swim to cool off.
Timeline
Learning Design Research-Linked In
07-2022
Warehouse Operative
Jag (Gist)
04.2022 - Current
Master of Science - Agriculture And Development
UNIVERSITY OF READING
09.2021 - 09.2022
Acting Debt Recovery Manager
VisionFund
07.2019 - 12.2020
Management Strategies for people and resources- YALINETWORK
02-2019
Agripreneurship: A path to the future
02-2019
Attestation of Agribusiness study- JJK Canada/USA International institute
12-2018
Branch Manager
VsionFund
01.2018 - 07.2020
Credit Supervisor
VisonFund
02.2017 - 01.2018
Customer Relationship Officer
VisionFund
10.2015 - 02.2017
Forestry Supervisor
ZAFFICO
10.2014 - 09.2015
Research Assistant
EnviroFuture Consultancy
01.2012 - 11.2013
Bachelor of Science - Forestry
COPPERBELT UNIVERSITY
01.2011 - 12.2014
Customer Service Representative
Celtel Telecommunications
01.2008 - 12.2010
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