Python (basics)
Paul Kumwenda
Agriculture/Environment
Reading
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team and organizational goals. Seeking to maintain a full-time position that offers professional challenges in agriculture (finance,sale's and research) environment and natural resource utilizing interpersonal, problem-solving skills and excellent time management.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Warehouse Operative
Jag (Gist)
Reading
04.2022 - Current
- Loaded, unloaded and move food material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Acting Debt Recovery Manager
VisionFund
Lusaka
07.2019 - 12.2020
- Learned new skills and applied to daily tasks to improve efficiency and productivity of the overall institution.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers facing difficult debt situations, understand their needs and negotiating better recovery options.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment for all staff.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Branch Manager
VsionFund
Lusaka
01.2018 - 07.2020
- Maintained friendly and professional customer interaction that improved institution image.
- Boosted sales, customer loyalty and maintained portfolio at risk below organization threshold. .
- Assessed employee performance and developed improvement and incentive plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes. coordinated organization departments to support employees and business operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer Agriculture and business loan applications for loan approvals and denials.
- Identified partnership opportunities and established favorable business connections.
- Developed and delivered quarterly/annual branch performance presentations in order to highlight product, sales and service quality.
Credit Supervisor
VisonFund
Kalomo
02.2017 - 01.2018
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Complied with established internal controls and organization policies.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Recommended approval or disapproval of Agriculture and business credit loans.
- Optimized credit approval and collection processes, improving operational efficiencies by over 40 %.
Customer Relationship Officer
VisionFund
Kalomo
10.2015 - 02.2017
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Made customers aware of current and new products and services.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Managed customer relations on ongoing basis to maximize customer retention and loan repayment
- Completed opening and closing functions to meet operational needs.
- Appraised and assisted customers with conflict resolution during partnership negotiations and acquisitions.
Forestry Supervisor
ZAFFICO
Ndola
10.2014 - 09.2015
- Carried out day-to-day duties in tree planting and nursery establishment accurately and efficiently.
- Supervised direct labour teams in tree stamping , nursery and tree logging.
- woodland establishment, maintenance, and timber harvesting. Undertook woodland inspections and mensuration. Carry out tree health monitoring and reporting.
- Kept abreast on forestry topics, ecosystems management and rare and endangered species laws.
Research Assistant
EnviroFuture Consultancy
Kitwe
01.2012 - 11.2013
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
- Collected social economic, flora and fauna research data through surveys and leading focus groups.
- Performed remote sensing, terrestrial ecology and botany. Worked on statistical, qualitative and quantitative analysis.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with clients to understand needs and provide excellent services.
- Prepared materials for environmental impact assessment reports, presentations and submission to ZEMA (Zambia Environmental Management Agency) Zambia's Environmental Regulatory Agency.
Customer Service Representative
Celtel Telecommunications
Ndola
01.2008 - 12.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined causes of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Forestry
COPPERBELT UNIVERSITY
KITWE, ZAMBIA. 01.2011 - 12.2014
Master of Science - Agriculture And Development
UNIVERSITY OF READING
READING, GB 09.2021 - 09.2022
Skills
Critical Thinking
Self-Motivated
Interpersonal Communication
Teamwork and Collaboration
Attention to Detail
Research and analysis
Experiment development
Operations management
Staff Management
Software
T24 Banking software
DSSAT(Decision Support System for Agriculture Transfer)
Certification
Management Strategies for people and resources- YALINETWORK
Reading, long walks, Meditation and swimming
I read almost about everything, take walks to appreciate nature and clear mind, meditate before sleep and love a good swim to cool off.
Timeline
Learning Design Research-Linked In
07-2022
Warehouse Operative
Jag (Gist)
04.2022 - Current
Master of Science - Agriculture And Development
UNIVERSITY OF READING
09.2021 - 09.2022
Acting Debt Recovery Manager
VisionFund
07.2019 - 12.2020
Management Strategies for people and resources- YALINETWORK
02-2019
Agripreneurship: A path to the future
02-2019
Attestation of Agribusiness study- JJK Canada/USA International institute
12-2018
Branch Manager
VsionFund
01.2018 - 07.2020
Credit Supervisor
VisonFund
02.2017 - 01.2018
Customer Relationship Officer
VisionFund
10.2015 - 02.2017
Forestry Supervisor
ZAFFICO
10.2014 - 09.2015
Research Assistant
EnviroFuture Consultancy
01.2012 - 11.2013
Bachelor of Science - Forestry
COPPERBELT UNIVERSITY
01.2011 - 12.2014
Customer Service Representative
Celtel Telecommunications
01.2008 - 12.2010