Paul Knop

• Prompt solutions to maintain customer satisfaction.
• Manage high-volume customer queries simultaneously through effective multitasking.
• Adhere strictly to policies and procedures for continued company compliance.
• Offering detailed advice on product and service benefits.
• Handling requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Schedule customer appointments and sent reminders to maintain active schedule.
• Practice cross-selling techniques to showcase other products and services.
• Participate in staff meetings to discuss new developments.
• Liaising with team to develop strategies in improving customer service.
• Provide information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
• Record and processed customer data accurately.
• Keeping abreast with latest product developments to inform customers.
• Establishing positive relationships with clients by going extra mile to build rapport.
• Coaching trained team members to increase productivity and growth.
• Assist manager in implementing and updating procedures to sustain quality standards.
• Register updated accurate customer information on database.
• Troubleshoot glitches and provided techniques to smooth workflow for customers.
• Record customer communications to maintain proper documentation.

• Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
• Oversaw full sales lifecycle from prospecting clients to closing deals.
• Created new client pipeline to meet monthly targets.
• Consistently exceeded revenue targets through new account penetration and development.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Adopted consultative sales approach to selling professional services.
• Coached team to build client relationships and exceed sales targets.
• Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
• Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.

• Developed targeted sales territory plans, boosting UK sales by 40% year on year.
• Facilitated strategic decision-making, performing thorough market research to identify and quantify opportunities and threats.
• Led planning, development and implementation of business development strategies, growing revenue on average 10% per quarter.
• Produced pre-qualification and tender documents that resulted in Several new client wins.
• Supervised, mentored and managed a sales team of 15 to close deals worth £3 million in revenue.
• Employed strong project management skills to deliver complex objectives, using financial levers appropriately to grow business profitability.

Overall responsibility for all strategic, operational marketing and customer relationship activities Providing market feedback to the company leadership regarding competitive offerings, prospect needs and generating product development ideas Managing all sales and marketing functions of business. Driving increased revenue and profit to achieve the company's ambitious growth Working to stringent targets, demonstrating a professional and knowledgeable approach to every business call Planning and coordinating the implementation of business plans and the penetration of new markets, Built and managed a successful team of sales and account managers Created highly interactive training at application level, resulting in a significant increase in new sales; increasing sales by £3 million (Sterling) in 2017 Designed and implemented processes to enhance sales productivity, through pipelines, CRM tools, and targeted education Increased viable lead generation by 47% in first year Created new brand awareness from marketing, sales materials and replication Developed relationships with existing client base at all levels of the hierarchy, enhancing brand awareness The company was sold to a blue chip company in 2019/2020.

• Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximise outreach.
• Attended industry and company-specific events as Ravensworth representative.
• Monitored and analysed market trends and competitive offerings to identify opportunities for segment expansion.
• Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
• Managed team of 12 members at the Knutsford office location.
• Improved profitability, developing pipeline using multiple sales channels and penetration strategies.
• Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.

• Developing strategy, tactics, sales plans and profit targets Developing lasting relationships with clients Identifying and reporting on business opportunities in target markets Representing the company at conferences, trade fairs and networking events Maximising new business development opportunities Overseeing the sales team
• Achievements (Ravensworth Estate Agents Ltd) Trained existing staff and hired additional sales executives which successfully increased productivity and effectiveness Exceeded sales goals each and every year Drove 35% of the company's revenue from sales efforts over a four year period Led sales team plus handled duties relating to the overall company overall In addition to sales duties; provided leadership to the management team to better align the marketing, sales, production and administration departments to increase productivity across the board, Successfully managed the sale of the business to a large competitor in 2016

• Maximising sales turnover with profit and loss responsibility Conducting market research and looking to uncover potential for future productsthrough on going visits to customers and potential customers, plus end users Ensuring annual sales budgets are achieved Preparing presentations and other educational documents, Closed an average of 47% of all leads and achieved between 110% and 120% ofprojected monthly sales goals Increased the business results year on year by between 60% and 75% Prepared the company to be sold to a large organisation within the logistics industry; this was successfully completed in February 2008

• Reinforced branding initiatives by coordinating presentations and creating marketing campaigns to maximise outreach.
• Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
• Maintained accurate contract records, clearly detailing and setting reminders for renewal timeframes to maximise customer retention.
• Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
• Established and maintained positive, profitable client relationships through superb communication.
• Generated new leads and opportunities to maximise revenue.
• Coordinated with purchasing teams to negotiate and secure profitable contracts with key clients.

• Continuing education in sales and account management
• Awarded level 6 Executive Diploma
• Completed professional development in strategic sales

• Member of Manchester University BA (Hons) Society