Paul Kent
Hereford,Herefordshire
Summary
I am currently available to start immediately.
Dedicated professional with extensive experience in customer service and leadership, recognized for fostering positive environments for both teams and customers. Proven ability to resolve conflicts effectively while maintaining high morale. Strong interpersonal skills developed through diverse work and hobby experiences, enhancing team collaboration and customer satisfaction. Committed to leading by example - I wouldn't ask a team member to do anything that I wouldn't personally do, promoting a culture of teamwork and accountability.
Overview
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Work history
Co-Director
Golf Indoors, Leominster
Leominster, Herefordshire
2022.03 - 2026.05
- Created an Indoor Golf Simulator Facility with Licensed Bar
- Conducted Golf Lessons
- Conducted in-house tournaments to enhance the business offering
- After 2 years, moved to a bigger facility
Golf Professional
Leominster Golf Club
Leominster, Herefordshire
2024.03 - 2026.04
- Managed teetime booking system to ensure seamless reservations and enhance customer experience.
- Deliver personalised golf instruction to foster improvement and enjoyment among participants.
- Increased membership from 240 - 410 members
- Delivered exceptional customer service to members visiting societies, ensuring a welcoming environment.
- Designed programmes at a junior golf academy to cultivate young talent and promote a passion for golf.
Performance Budget & Income Resource Officer
Herefordshire Council
Hereford, Herefordshire
2018.02 - 2024.03
- Ensured timely and accurate payment of scheduled and unplanned works invoices.
- Oversaw department budget management, including grant allocations totalling £2.5m.
- Coordinate scheduled payments of housing benefit to ensure timely and accurate transfers allocated to client properties.
Pub manager
White Hart Public House, Stratton St Margaret.
Swindon, Wiltshire
2016.01 - 2018.02
- Cultivated a vibrant and positive work atmosphere by addressing and resolving staff dynamics.
- Ensured seamless operation of staff rotas and payroll for timely payments.
Enhanced cleanliness standards through effective management of line cleaning tasks.
Achieved optimal stock levels through strategic ordering processes. - Promoted the pub using social media platforms increasing online visibility.
- Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
Education
GCSEs - English, Mathematics, Science, Humanities, Archaeology & more
Kingdown Comprehensive
Warminster, Wiltshire 1985.09 - 1991.06
Skills
Passionate Customer Service - I thrive in building a positive and welcoming atmosphere but also in dealing with any issues that may arise
Time Management - I am able to prioritise tasks effectively
Leadership I believe in leading by example and building a great team working effectively and collectively
Operational Compliance
Marketing strategies using Social Media outlets
MS Office
Stock Control & Budget Management - from my experience with Arkells and Herefordshire Council
Certification
BIIAB - Cellar Management (through Arkells)
BIIAB Personal License (Issued by Herefordshire Council)
BAFCA Level 2 Coaching
EGTF Golf Professional
Affiliations
I follow and have participated in many sports at a good level, including Cricket, Tennis, American Football, Football and of course Golf. I am also an animal lover and have two dogs that give me an opportunity to see sunsets & Sunrises and scenery that I wouldn't normally get to appreciate.
Timeline
Golf Professional
Leominster Golf Club
2024.03 - 2026.04
Co-Director
Golf Indoors, Leominster
2022.03 - 2026.05
Performance Budget & Income Resource Officer
Herefordshire Council
2018.02 - 2024.03
Pub manager
White Hart Public House, Stratton St Margaret.
2016.01 - 2018.02
GCSEs - English, Mathematics, Science, Humanities, Archaeology & more
Kingdown Comprehensive
1985.09 - 1991.06