Summary
Overview
Work history
Education
Skills
VOCATIONAL ROLES
Timeline
Generic
Paul Kendall

Paul Kendall

Twyford,West Berkshire

Summary

Senior commercial leader with extensive experience in the Life Science sector, specializing in strategic planning and execution to drive results. Demonstrated success in team development and empowerment, fostering a customer-centric culture in high-performance environments. Committed to positive accountability and achieving organizational objectives. Effective communicator and networker, building trust and relationships swiftly.

Overview

38
38
years of professional experience
3
3
years of post-secondary education

Work history

Head of Lifecycle Services

Watson-Marlow Limited
04.2025 - Current

Operational leadership role and member of the EMEA Senior Leadership team. Strategic focus of developing and executing the regional Lifecycle Services strategy to grow sales in services and pull through revenues, enabled by developing in-region capability and GTM plans.


Key achievements

  • Launch of new Life Science Services, supporting existing installed base and new product sales.
  • Expanded service network to support customers over a wider geography.
  • Development of reporting dashboards to create insights to drive tactical GTM and sales activities to drive growth.
  • Increased services capability expanding reach from DACH to all mainland Europe.
  • +£1m growth in first 9 months.

Regional Business Development Manager

Watson-Marlow Limited
10.2022 - 04.2025

Strategic Leadership role and member of the EMEA Senior Leadership team. Strategy ownership for Life Sciences sales in EMEA including product launch and strategic GTM initiatives, driving growth to achieve sales of ~€100m.


Key achievements

  • Establishing sales drive teams across the region creating a high performance culture to maximise opportunities from strategic activities.
  • Successful launch of 2 major product launches driving growth exceeding plan.
  • Change of corporate policy aligning to acceptance of risk to access the patient connected medical device space with a new risk management process aligning to ISO14971.


Industry Sector Manager NWE - LifeTech

Festo UK Limited
07.2021 - 10.2022

International Leadership role responsible for the setting and delivering the market strategy for Festo LifeTech (Medical Device and Laboratory Automation) across Northwest Europe. Direct management of the business development team across the region and coaching of the applications team to deliver the goals set in-line with LifeTech and company's strategic measures.


Key Achievements

  • Establishing cross regional business development & applications teams serving the NWE cluster.
  • Double digit growth (above Covid trends).


Business Driver , LifeTech EMEA

Festo UK Limited
04.2021 - 10.2022

EMEA Leadership role responsible for driving growth across the region through proactive mentoring of the teams across the local sales organisations. Working with regional leadership, the focus of this role was to further increase focus, drive, and growth across the region delivered through the local teams, aligned to the regional LifeTech growth strategy.

Industry Sector Manager GB - LifeTech

Festo UK Limited
05.2018 - 06.2021

National Leadership role responsible for the setting and delivering the market strategy for Festo LifeTech (Medical Device and Laboratory Automation). Direct management of the business development team and coaching of the applications team to deliver the goals set in-line with LifeTech and company's strategic measures.


Key Achievements

  • Investment against business plan secured Establishing the UK Business Development team to drive growth.
  • Special Achievement Award for Contribution to Sales awarded in 2020.
  • Consistent over-achievement of annual targets.
  • March - October 2020 - Support of the Government Covid Ventilator challenge - Led a task team to provide technical oversight of many of the national ventilator development projects with companies including Dyson, McLaren, BAE Systems and Babcock Marine. Direct engagement with Government and supporting PMO (PA Consulting and Deloitte).
  • April 2020 - March 2021 - Support of the Government lighthouse project supporting covid testing. Accelerating manufacturing of DNA extraction and PCR platforms to support national interests. Support of automation development to assemble the Lateral Flow Tests.

Industry Sector Specialist - MedLab

Festo UK Limited
01.2016 - 04.2018

National GB Role. Responsible for the setting and delivering GB market strategy for Medical Device and Laboratory Automation including some direct account management responsibilities combined with driving the sales and engineering team to deliver the goals set in-line with the company's strategic measures.

Key Achievements

  • Special Achievement Award for Contribution to Sales awarded in 2017.
  • Awarded Sales Consultant of the year for 2017.
  • Consistent performance above revenue plan.

Various Sales and Management Roles

Festo UK Limited
12.1993 - 12.2015
  • Jan 2005 - Dec 2015 - Business Development Manager

Strategic Business Development Role responsible for delivering high volume, replicating growth opportunities from the UK market place. Industry specialism in inkjet printing, Medical Device and Lab Automation markets.

  • Jan 2000 - Dec 2005 - Field Sales Manager

Operational Management of a regionally based sales team (Central & Southern) in the pursuit of a target performance with additional Key Account Management Activities.

  • Jan 1995 - Dec 2004 - Automation Consultant

Sales consultancy role, running a sales area to deliver annual sales results.

  • Dec 1993 - Dec 1994 - Sales Support Engineer

Sales role responsible for the support and revenue of a broad range of customers combined with the supporting role to the local Technical Sales Engineer.


Key Achievements

  • Special Achievement Award for Contribution to Sales awarded in 2010 and 2013.
  • Awarded Sales Consultant of the year for 1996 and 2015.

Internal Sales Engineer

Stuart Turner Limited
07.1991 - 11.1993

Mechanical Engineering Apprentice

Stuart Turner Limited
07.1987 - 06.1991

Education

Diploma of Higher Education - HNC - Mechanical Production Engineering II

Reading College of Technology
Reading, UK
09.1988 - 07.1990

Certificate of Higher Education - Mechanical Engineering - EITB

Henley Engineering College
Henley on Thames, Oxfordshire
09.1987 - 07.1988

Skills

  • Leadership
  • Strategy development and execution
  • Team building
  • CRM
  • Team Selling
  • Key Account Management
  • Mentoring
  • Coaching
  • MS Office

VOCATIONAL ROLES

ELRIG (European Laboratory Research Innovations Group) UK.


ELRIG UK are a leading European not-for-profit organisation dedicated to uplifting the life science and drug discovery community. Their mission is to foster open access to modern research and innovation. Bringing together the vibrant community of over 12,000 life science professionals from academia and biopharma to connect, collaborate and encourage curiosity.


  • Dec 2024 - Present - Member of the General Committee
  • Jun 2020 - Nov 2024 - Treasurer and member of the Board of Directors
  • Nov 2017 - May 2020 - Vendor Outreach chair and member of the Board of Directors
  • Jan 2016 - Oct 2017 - Member of the General Committee


Timeline

Head of Lifecycle Services

Watson-Marlow Limited
04.2025 - Current

Regional Business Development Manager

Watson-Marlow Limited
10.2022 - 04.2025

Industry Sector Manager NWE - LifeTech

Festo UK Limited
07.2021 - 10.2022

Business Driver , LifeTech EMEA

Festo UK Limited
04.2021 - 10.2022

Industry Sector Manager GB - LifeTech

Festo UK Limited
05.2018 - 06.2021

Industry Sector Specialist - MedLab

Festo UK Limited
01.2016 - 04.2018

Various Sales and Management Roles

Festo UK Limited
12.1993 - 12.2015

Internal Sales Engineer

Stuart Turner Limited
07.1991 - 11.1993

Diploma of Higher Education - HNC - Mechanical Production Engineering II

Reading College of Technology
09.1988 - 07.1990

Certificate of Higher Education - Mechanical Engineering - EITB

Henley Engineering College
09.1987 - 07.1988

Mechanical Engineering Apprentice

Stuart Turner Limited
07.1987 - 06.1991
Paul Kendall