Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Paul Keenan

Salford Quays, Manchester

Summary

Project & Operations Coordinator with 4+ years' experience supporting global technology deployments and field service operations in 100+ countries across EMEA, North America and APAC. Experienced in coordinating resources, engineers, vendors, schedules and project activities to support successful delivery of multiple concurrent projects. Skilled in stakeholder communication, workflow management, reporting and issue resolution within fast-paced technology environments. PRINCE2 Practitioner and CAPM certified, with a technical foundation in AV systems and enterprise technology deployments.

Overview

7
7
years of professional experience

Work history

Project Operations / Field Services Coordinator

EOS IT Solutions
Banbridge, Down
2019.07 - 2024.02

Role overview:

Supported global technology and AV deployment projects across EMEA, APAC and North America in over 100 countries, coordinating 120+ field resources, project activities, and operational delivery requirements.

Key responsibilities:

  • Coordinated deployment activities for multiple concurrent technology projects, aligning resources, schedules, and deliverables to meet project goals.
  • Managed allocation and scheduling of field engineers for international project locations, optimising resource utilisation and project timelines.
  • Acted as a key coordination point between Project Managers, engineers, clients, and third-party vendors.
  • Maintained project tracking systems including JIRA and Smartsheet to monitor workflows, actions, deadlines, and escalations.
  • Supported project mobilisation activities including resource planning, logistics coordination, and deployment readiness.
  • Monitored project progress, providing timely updates to stakeholders to facilitate informed decision-making and support on-time delivery.
  • Managed operational issues and escalations, ensuring risks were identified and resolved quickly.
  • Worked within structured project delivery processes and supported continuous improvement initiatives.

Professional Development:

  • Achieved PRINCE2 Foundation and Practitioner certification through employer-sponsored training.
  • Achieved CAPM certification (PMI).

Skilled Labourer

TopUp Labour
Melbourne, Victoria
2024.05 - 2026.05
  • Supported delivery activities on a major Government infrastructure project within a safety-critical environment.
  • Worked collaboratively with multidisciplinary teams to achieve project milestones.
  • Followed structured processes, quality requirements, and site procedures.

Education

Bachelor of Science - Business Management

Queens University
Belfast
/2017 - /2019

A-Levels - Accounting, Geography, Technology & Applied ICT

St Louis Grammar School
Kilkeel

Skills

Core Competencies

  • Project support and administration
  • Project scheduling and tracking
  • Resource coordination
  • Deployment planning
  • Action and issue tracking
  • Status reporting
  • Risk and issue escalation
  • Stakeholder communication

Operations & Delivery

  • Field service coordination
  • Engineer scheduling
  • Vendor/subcontractor liaison
  • Logistics coordination
  • SLA-driven environments
  • Client communication
  • Multi-site deployments

Systems & Tools

  • JIRA
  • Smartsheet
  • Microsoft Excel (Advanced)
  • Microsoft Office Suite
  • Reporting dashboards
  • Workflow management systems

Methodologies & Certifications

  • PRINCE2 Practitioner
  • PRINCE2 Foundation
  • CAPM (PMI)

References

References available upon request.

Timeline

Skilled Labourer

TopUp Labour
2024.05 - 2026.05

Project Operations / Field Services Coordinator

EOS IT Solutions
2019.07 - 2024.02

Bachelor of Science - Business Management

Queens University
/2017 - /2019

A-Levels - Accounting, Geography, Technology & Applied ICT

St Louis Grammar School
Paul Keenan