PAUL J W BIRMINGHAM
Warrington,Cheshire
Summary
Telecoms Leader with 30+ years of experience driving global network delivery, service management, and business transformation across international markets. Skilled at quickly identifying priorities and building robust action plans to deliver fast, customer-focused solutions. Highly adaptable and responsive in dynamic environments, with a proven ability to analyze complex problems and implement innovative solutions under pressure. Exceptional communicator and team player, adept at coaching, motivating, and building strong stakeholder relationships to achieve success. Commercially astute with deep expertise in Ethernet, FTTP, MPLS, and large-scale WAN solutions, complemented by extensive experience in jeopardy management, executive escalation handling, and project delivery.
Telecoms Leader driving global network delivery and service management across international markets. Identifies priorities and builds robust action plans to deliver customer-focused solutions. Engages stakeholders and enhances team collaboration to achieve project success.
Overview
40
40
years of professional experience
Work History
Telecoms Provision Coordinator
Radius
Crewe, Cheshire
03.2026 - 07.2026
- Coordinate and manage Telecoms orders on a B2B basis: Gamma, Horizon, Webex, Phoneline +, SLN & MLN ports, WIFI- Ubiquiti, cease and migrations Marketing of service.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Provided team members with resources needed to complete project work to maximise efficiency.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
- Managed smooth operations and
- communicated timely updates to coordinate administrative activities.
- Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently.
- Provided for smooth day-to-day flow of communications to build trust within unit.
- Managed deadlines and progress across team to facilite project delivery within stipulated timelines.
- Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
- Communicated with clients about project expectations and goals to deliver satisfying outcomes.
- Scheduled meetings, prepared agendas, and distributed minutes to ensure all participants were well-informed.
Tele Marketeer
Clear Technology
Bolton, Lancahire
09.2025 - 10.2025
- Cold calling potential customers for Telecom solutions.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
FTTP – Multi Dwelling Unit Professional
Openreach
Liverpool, Merseyside
05.2018 - 04.2025
- Led FTTP rollout projects for multi-dwelling units by securing permissions from housing associations, councils, landlords, and managing agents.
- Coordinated surveys, managed installations, and worked with external partners.
- Supported executive escalations and drove process improvements to speed up project delivery.
- Successfully negotiated wayleave access for Housing Associations & Regional Councils properties, accelerating deployment timelines by up to 30%.
- Resolved multiple high-priority CEO escalations, enhancing customer satisfaction and stakeholder confidence.
- Implemented workflow optimizations that reduced survey-to-installation cycle time by two weeks on average.
- Developed training materials for new team members, improving onboarding efficiency and team performance.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Prepared range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Business CRM for International MPLS and Broadband Provision
British Telecom (BT)
01.2001 - 12.2017
- Managed MPLS and broadband service delivery and upgrades for BT’s Platinum customers.
- Led projects for WANs, CPE, network migrations, and data center moves.
- Coordinated with PTTs to maintain SLAs and handled escalations for special bids and Director-level issues to ensure timely resolutions.
- Successfully managed over 9 MPLS network upgrades and service changes, maintaining a 99.9% SLA compliance rate.
- Led project delivery for multiple data center relocations, reducing downtime through meticulous planning and coordination.
- Streamlined service assurance processes in collaboration with PTTs, improving SLA adherence.
- Delivered critical support for special bids and Director Escalations, resolving 95% of issues within agreed timeframes.
- Spearheaded cross-functional teams to implement new WAN deployments, increasing customer satisfaction scores.
BCM Manager (Business Continuity Management)
British Telecom (BT)
01.2001 - 12.2017
- Planned and coordinated Business Continuity Management (BCM) programs across BT’s Business organization to ensure operational resilience and minimize service disruption risks.
PABX Planning and Installation Engineer
British Telecom (BT)
01.1989 - 12.2001
- Led planning and installation of PABX systems for high-profile clients across London, including the RAF, MOD, US Navy, MI5, and Lloyds Bank.
- Served as lead designer on major UK voice network projects, with deep expertise in systems such as Meridian, BTeX, ISDX, MD110, and Dealer Boards, as well as protocols including DPNSS, Q931, and DASS2.
- Designed and delivered voice network infrastructure for Lloyds Bank’s UK-wide voice network, improving call reliability and scalability.
- Trusted to work on secure installations for government and military clients due to technical expertise and discretion.
- Standardized PABX installations across multiple client environments, reducing deployment time.
- Served as technical lead on over 50 bespoke projects, ensuring successful delivery to strict client specifications.
- Developed in-house best practices for PABX system integration, later adopted across multiple BT teams.
Business Systems Installation Engineer
British Telecom (BT)
City of London
01.1987 - 12.1989
- Installed small-scale telephone switches and early ISDN technologies for business clients across the City of London.
- Worked closely with enterprise customers to ensure smooth setup and integration of digital communication systems.
- Completed over 100 successful installations, consistently meeting tight project deadlines.
- Played a key role in early ISDN rollout, enhancing digital service delivery for business customers.
- Maintained a zero rework rate, reflecting high-quality work and thorough system testing.
Education
Higher National Diploma (HND) - Electrical & Electronic Engineering
12.1986
Ordinary National Diploma (OND) - Electrical & Electronic Engineering
12.1984
Skills
- FTTP Project Management
- Wayleave Negotiations
- MPLS Network Delivery
- Broadband Upgrades
- Business Continuity Management (BCM) Planning
- Ethernet - R01,R02,R03
- H&S
- Fire Stopping
- Customer Service
- WAN Deployment
- Migration
- Data Center Relocations
- Jeopardy Management & Recovery
Area Of Expertise
- FTTP Project Management & Wayleave Negotiations
- MPLS Network Delivery & Broadband Upgrades
- Business Continuity Management (BCM) Planning
- PABX Systems Design & Voice Network Installation
- WAN Deployment, Migration & Data Center Relocations
Professional Highlights
- FTTP Project Management & Wayleave Negotiations
- MPLS Network Delivery & Broadband Upgrades
- Business Continuity Management (BCM) Planning
- PABX Systems Design & Voice Network Installation
- WAN Deployment, Migration & Data Center Relocations
Awards
- Value-Add Sales Champion, BT Business MPLS Sales, 2017
- BT Business Service Recognition Award, International Jeopardy Management & Recovery, 2011
- BT Business Management Skill Awareness Program Winner, 2002
- BTB Director’s Silver Business Award, Project-managed Morgan Sindall 220-site rollout, 2001
- BT Technical Officer Training Completion, 1992.
Timeline
Telecoms Provision Coordinator
Radius
03.2026 - 07.2026
Tele Marketeer
Clear Technology
09.2025 - 10.2025
FTTP – Multi Dwelling Unit Professional
Openreach
05.2018 - 04.2025
Business CRM for International MPLS and Broadband Provision
British Telecom (BT)
01.2001 - 12.2017
BCM Manager (Business Continuity Management)
British Telecom (BT)
01.2001 - 12.2017
PABX Planning and Installation Engineer
British Telecom (BT)
01.1989 - 12.2001
Business Systems Installation Engineer
British Telecom (BT)
01.1987 - 12.1989