Paul Johnson

Accomplished procurement professional with extensive expertise in public sector procurement and transactional procurement. Demonstrates strong communication skills and excels in team building, supplier relationship management, and customer service. Proficient in Oracle systems, eSourcing, and procure-to-pay (P2P) systems, with a solid understanding of supply chain acumen and RFQ processes. Committed to leveraging skills to enhance organisational efficiency and drive strategic sourcing initiatives.

• Led operational procurement support across 28 NHS Trusts.
• Managed high-performing teams and delivered compliant procurement solutions.
• Developed a team of five Procurement Support Advisors.
• Delivered procurement support services via telephone, email, and CRM.
• Ensured compliance with Trust Standing Financial Instructions and EU procurement legislation.
• Acted as a key liaison between NHS Trusts, ICSs, internal teams, and suppliers.
• Increased contract coverage using NHS SBS and national agreements.
• Delivered savings through proactive sourcing strategies and market engagement.
• Developed a new team focused on proactive sourcing for non-strategic spend.

Hays Recruitment – Lancashire Teaching Hospitals NHS Foundation Trust May 2011 – December 2011 Assistant Buyer
Experienced in efficiently managing non-catalogue requisitions, liaising with internal and external stakeholders to negotiate pricing and delivery timelines. Skilled in resolving invoice queries via Oracle, prioritising daily workloads, and handling confidential information in compliance with hospital standards. Proactive in identifying process improvements to enhance departmental performance.

HM Prison Service March 2007 – April 2011 - Administrative Officer - Purchasing

Proven track record in managing high-value budgets exceeding £1 billion, ensuring optimal procurement of goods and services across 12 North West prisons. Skilled in negotiating pricing, monitoring delivery timelines, and maintaining supplier relationships. Experienced in processing financial transactions via Visa and Oracle, managing monthly payables, and ensuring accurate billing and receipting. Adept at handling confidential information in line with government procedures and identifying opportunities for operational efficiency.

HSBC Bank PLC September 2005 – March 2006 Mortgage Advisor for 4 branches

Experienced in selling mortgages, insurance products, and financial services while consistently meeting KPIs. Skilled in providing clear, customer-focused guidance on complex financial matters and supporting clients through the mortgage application process. Proven ability to train staff in identifying referral opportunities and maintaining compliance with Financial Services Authority (FSA) regulations. Trusted to supervise banking operations in the absence of management, manage confidential documentation to banking standards, and perform reception duties with a focus on lead generation and client service.

Alliance & Leicester February 1999 – September 2005 Sales/Customer Service Manager/Advisor

Dynamic and results-driven professional with experience supervising a team of ten, ensuring consistent communication and performance. Skilled in coaching, training, and motivating staff, delivering induction and on-the-job training, and implementing incentive schemes to boost engagement. Proven ability to handle complex customer queries, deliver high-quality service, and sell a range of financial products including mortgages, insurance, and bank accounts. Adept at presenting process improvements to senior management and maintaining compliance with Financial Services Authority (FSA) regulations.

Star Award - Silver - All the Hard work in Implementation of Nottingham University Hospitals EP2P Systems and Processes - recognition of demonstrating the Company value Customer Focus. July 2025

Sopra Steria Outstanding LGBTQIA Network of the Year Rainbow Awards June 2025 - The nomination recognises Sopra Steria's commitment to fostering an inclusive workplace. The awards ceremony will be held during the myGwork's LGBTQ+ Business Forum.

Procurement Away Days Colleagues Choice Awards - In June 2024 -

Category – Cross Functional Collaboration

He has worked hard to fit into the catalogue management space and learn how to process our daily tasks. He has picked up an enormous workload while Omar Johnson has been off sick and is dedicated to making sure the Nottingham catalogues are moved over in good standing.

Category – Positive Workplace Culture

Always has a positive attitude in the workplace

Take this feedback as a reminder of how appreciated you are – it's a testament to the impact you're making!

Star Award - Bronze - Recognition of demonstrating the Company value - Excellence - December 2024

Star Award - Silver - Organising the 'Pride in The Office' 1st Pride celebrations - Recognition of demonstrating the company value - Respect - July 2024

Procurement Away Days Colleagues Choice Awards - In May 2023 Customer Support tickets were at the highest they had ever been in Norfolk and Waveney University Hospitals Group. The backlog was causing major service issues, escalations were coming in faster than they could be addressed, and we were having a real-world impact on people in hospitals. We achieved an astounding 86% reduction in ticket volumes within just 8 weeks. Working with colleagues from F&A in Bristol and Leeds. Going from a backlog of 8,500 to just over 1,000 (with a 30% reduction of staff). As a team significantly improved service response times, resulting in a dramatic decrease in escalations, which in turn reduced the volume of new tickets being logged to chase the old tickets that hadn't been actioned. We implemented a new way of working that triaged, fast fixed and categorised the remaining tickets properly, leading to further efficiencies across the entire service – other teams could finally see their true volumes and work more efficiently. The customer care team was supported by many people who where brought in from other area which is not there normal role for the good of NHS SBS this support has carried on with reduction of staff but have been work hard to get it to the business as usual. The people from F&A went back to there roles but the above nominees carried on sharing ideas and working tickets for over a year. Working hard to get N&W back to business as usual which has recently happened.

Choir, Walking, Travel, Photography, Music, Swimming and Cinema.
Manchester Lesbian and Gay Chorus – Events Manager - January 2013 to September 2017
Manchester Lesbian and Gay Chorus – Co-Chair - September 2018 to September 2020
Manchester Proud Chorus Events Lead - July 2025 - Now