PAUL JACKSON
Walsall,West Midlands
Summary
Accomplished professional with extensive expertise in Microsoft 365 and Office, adept at strategic planning and problem solving. Demonstrates strong public relations and verbal communication skills, complemented by a solid foundation in health and safety knowledge. Proven ability to manage deadlines, oversee teams, and build client relationships effectively. Skilled in document control, administrative support, and service planning with a focus on person-centred practise. Career aspirations include leveraging fast thinking and strategic skills to enhance organisational efficiency and client satisfaction.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work history
Dedicated Customer Service Representative
Aggreko
Cannock, Staffordshire
2026.01 - Current
- Resolved customer service enquiries swiftly and accurately, enhancing overall satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, effectively resolving queries and complaints to maintain high satisfaction levels.
- Managed and processed customer orders, ensuring timely dispatch and accurate invoicing to maintain client satisfaction.
- Built and maintained courteous and effective working relationships.
- Addressed customer concerns and escalated significant issues to team leader for prompt resolution.
- Assisted team by taking on extra responsibilities during projects.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
- Streamlined communication channels between departments, ensuring timely resolution of customer issues.
Hire Coordinator
Sunbelt Rentals
Walsall Wood, West Midlands
2023.10 - 2026.06
- Answered emailed, telephoned requests for service and information.
- Trained new staff on internal procedures and software, enhancing team capability and efficiency.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
- Liaised with clients to gather requirements, set expectations, and deliver updates, fostering strong relationships.
- Checked construction supplies met job requirements.
- Resolved customer complaints through active listening and effective problem-solving, strengthening client trust and loyalty.
- Provided expert advice to customers on the most suitable equipment for their needs, demonstrating product knowledge and customer care.
- Processed customer orders with precision, utilising industry-specific software for accuracy and efficiency.
- Managed all aspects of hire operations, including contract administration and client liaison, to maintain high service standards.
SUPPORT WORKER
The Royal Wolverhampton NHS Trust
Wednesfield
2015.02 - 2023.10
- Daily health and safety checks to make sure department safe for all.
- Communicated directly with patients and addressed their concerns while exceeding expectations,
- Able to apply POP (plaster of Paris) casts.
- Take patients for scans, x-rays, specialty wards and also to the mortuary.
- Document in notes for all staff to be able to assess needs.
- Help patients feel at ease who were worried about what procedures they would be needing.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Disposed of hazardous and chemical waste into correct disposal systems, following company regulations.
- Ensured medical equipment stayed safe by thoroughly and adequately disinfecting equipment before use.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Worked closely with other care professionals to ensure patients received a high-quality care service.
- Stayed in line with health and safety regulations by wearing PPE throughout patient examinations, such as gloves, aprons and face masks.
- Guaranteed that service users' confidentiality was maintained and respected.
- Worked with compassion, kindness and care to deliver exceptional patient-centred clinical services.
- Updated team weekly providing comprehensive reports and informing on any concerns.
- Facilitated communication between patients and healthcare professionals, acting as an advocate for patient needs.
WINDOW FABRICATOR
Wednesfield Trade Windows and Doors
Wednesfield
2014.10 - 2015.01
- Trained in new and improved assembly methods to enhance knowledge and contribute to overall company growth
- Operated tools to cut, reduce and shape bespoke UPVC parts and components before assembly
- Conducted thorough inspections on parts to repair fixture, material and process problems swiftly
- Measured the size and dimensions of each component before assembly for balance and symmetry
- Noted specifications for each UPVC product to ensure that all parts were assembled timely and accurately
- Communicated status of inventory and informed manager of missing or low supply to ensure continuous operations
- Conducted checks on all orders to effectively prioritise and meet time frame requirements
- Repaired structural damage to constructions and UPVC components
- Replaced doors by preparing frames and setting new doors in place
- Designed, built and maintained various plastic structures and fittings
- Liaised with product manufacturer for proper installation and to resolve issues
- Supervised and supported other workers in maintaining plastic structures and fittings
- Served as primary customer contact and explained operating information.
WINDOW MANUFACTURER
Pyramid Profiles
Brownhills
2010.03 - 2014.10
- Trained in new and improved assembly methods to enhance knowledge and contribute to overall company growth
- Operated tools to cut, reduce and shape bespoke UPVC parts and components before assembly
- Conducted thorough inspections on parts to repair fixture, material and process problems swiftly
- Measured the size and dimensions of each component before assembly for balance and symmetry
- Noted specifications for each UPVC product to ensure that all parts were assembled timely and accurately
- Communicated status of inventory and informed manager of missing or low supply to ensure continuous operations
- Conducted checks on all orders to effectively prioritise and meet timeframe requirements
- Repaired structural damage to constructions and UPVC components
- Replaced doors by preparing frames and setting new doors in place
- Designed, built and maintained various plastic structures and fittings
- Liaised with product manufacturer for proper installation and to resolve issues
- Supervised and supported other workers in maintaining plastic structures and fittings
- Served as primary customer contact and explained operating information.
INSPECTOR
R V Astley
2009.10 - 2010.03
- Conducted checks on all orders to effectively prioritise and meet time frame requirements
- Conducted thorough inspections on parts to repair fixture, material and process problems swiftly
- Operated tools to cut, reduce and shape bespoke UPVC parts and components before assembly
- Communicated status of inventory and informed manager of missing or low supply to ensure continuous operations
- Trained in new and improved assembly methods to enhance knowledge and contribute to overall company growth
- Measured the size and dimensions of each component before assembly for balance and symmetry
- Noted specifications for each plastic product to ensure that all parts were assembled timely and accurately
- Communicated with clients, architects and subcontractors to deliver results within budget and stated requirements
- Fit and assembled external building fixtures
- Performed maintenance and repairs on fitted systems
- Served as primary customer contact and explained operating information
- Replaced doors by preparing frames and setting new doors in place.
WINDOW MANUFACTURER
Indigo Products
Aldridge
2009.08 - 2009.10
- Conducted thorough inspections on parts to repair fixture, material and process problems swiftly
- Measured the size and dimensions of each component before assembly for balance and symmetry
- Communicated status of inventory and informed manager of missing or low supply to ensure continuous operations
- Cut, shaped and assembled constructions and components made from plastic and other materials
- Replaced doors by preparing frames and setting new doors in place
- Performed maintenance and repairs on fitted systems
- Served as primary customer contact and explained operating information.
WINDOW MANUFACTURER
Pyramid Profiles
Brownhills
2006.08 - 2009.08
- Conducted thorough inspections on parts to repair fixture, material and process problems swiftly
- Measured the size and dimensions of each component before assembly for balance and symmetry
- Communicated status of inventory and informed manager of missing or low supply to ensure continuous operations
- Cut, shaped and assembled constructions and components made from plastic and other materials
- Replaced doors by preparing frames and setting new doors in place
- Performed maintenance and repairs on fitted systems
- Served as primary customer contact and explained operating information.
Education
GNVQ -
Shire Oak School
Walsall, West MidlandsGCSES -
Shire Oak School
Walsall, West MidlandsSkills
- Microsoft 365 knowledge
- Public relations
- Problem solving
- Strategic planning
- Verbal communication
- Health and safety knowledge
- Fast thinking
- Flat pack furniture
- Production assembly
- Literate
- Service planning
- Team oversight
- Microsoft Office
- Document control
- Person-centred practise
- Administrative support
- Deadline management
- Email inbox management
- Client relationship building
- Efficient telephonic etiquette
- Helpdesk operations
- Pressure handling
Timeline
Dedicated Customer Service Representative
Aggreko
2026.01 - Current
Hire Coordinator
Sunbelt Rentals
2023.10 - 2026.06
SUPPORT WORKER
The Royal Wolverhampton NHS Trust
2015.02 - 2023.10
WINDOW FABRICATOR
Wednesfield Trade Windows and Doors
2014.10 - 2015.01
WINDOW MANUFACTURER
Pyramid Profiles
2010.03 - 2014.10
INSPECTOR
R V Astley
2009.10 - 2010.03
WINDOW MANUFACTURER
Indigo Products
2009.08 - 2009.10
WINDOW MANUFACTURER
Pyramid Profiles
2006.08 - 2009.08
GNVQ -
Shire Oak School
GCSES -
Shire Oak School