Paul Hucker
Southampton
Summary
Accomplished professional with extensive expertise in licensing, team management, and client relationship management. Proven track record in performance metrics analysis and strategic planning, driving successful client onboarding and implementation. Committed to leveraging skills to enhance organisational growth and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Director of Client Services
Dependable Solutions
2022.08 - Current
- Directed 8 client service licensing professionals to support growth and strengthen performance.
- Coordinated team efforts to meet customer needs and expectations.
- Drove strategic planning to match service delivery with company objectives.
- Monitored operations to streamline processes and increase efficiency across client services.
- Owned financial responsibility for client portfolio 60+ through resource allocation and budgets.
- Reviewed client feedback and service metrics to spot trends and improvements.
- Partnered with cross-functional teams to align client service strategies with business goals.
- Implemented new technologies and processes to improve client service efficiency.
- Created and rolled out client service policies, standards, and procedures.
- Delivered tailored advice for optimised client experiences.
SENIOR CLIENT SERVICE MANAGER
Dependable Solutions
2017.03 - 2022.07
- Led a team of 5 Licensing professionals, fostering a collaborative and high-performing environment within a SaaS company.
- Enhanced overall company reputation through outstanding management of key accounts.
- Designed efficient strategies for improved customer relations and service quality.
- Drove the success and growth of client accounts by effectively addressing challenges and identifying opportunities for service enhancement.
- Implemented strategic planning initiatives to align client services with broader organizational goals.
- Engaged with Licensees, Agents and Licensors to understand their needs, translating feedback into actionable insights for product and service improvement.
- Coordinated cross-functional efforts to resolve complex client issues promptly, ensuring minimal disruption to service.
- Championed the adoption of new technologies and processes to streamline client service operations and improve efficiency.
- Mentored and developed team members, providing guidance and support to advance their skills and career progression.
CLIENT SUCCESS MANAGER
Lead Forensics
2014.07 - 2016.06
- Drove client account growth by resolving challenges and spotting service improvements.
- Implemented strategic planning to align client services with wider business goals.
- Engaged clients to capture needs and convert feedback into actions.
BRANCH MANAGER
Enterprise Holding
Newbury, Trowbridge, Southampton
2006.09 - 2014.05
- Drove customer experience by handling escalations with timely resolution actions.
- Led complaint resolution and strengthened relationships through consistent service standards.
- Directed team performance using coaching plans, mentoring, and structured feedback.
- Accounted for budgets, controlled costs, and improved contribution to profit.
- Oversaw financial reporting and analysis to inform resource allocation.
Education
Bachelor of Business Administration - Business Management
Southampton Solent University
GNVQ Advanced - Business Studies
Bournemouth College
Bournemouth11 GCSE's - Secondary School
St Peters
BournemouthSkills
Licensing expertise
Team management
Client relationship management
Performance metrics analysis
Client onboarding
Strategic planning
SaaS solutions
Certification
- Licensing International - Qualified Licensing Practitioner
PUBLICATIONS
Licensing International / June 2025
Accomplishments
Licensing International - Excellence Awards: Best Service Provider
Licensing International - People Profile 2025
Websites
- https://www.linkedin.com/in/paul-hucker-8ba5a550/
- https://licensinginternational.org/news/people-profile-paul-hucker-director-of-client-services-at-dependable-solutions-inc/
- https://www.linkedin.com/posts/activity-7378709329044094976-HTy0?utm_source=share&utm_medium=member_desktop&rcm=ACoAAArEDM4BNcK3XG9nWXMtwe2GVS6dXtk4mNM
Affiliations
- Travel, Hiking, Running, Golf, Paddleboarding, Cooking
References
References available upon request.
Timeline
Director of Client Services
Dependable Solutions
2022.08 - Current
SENIOR CLIENT SERVICE MANAGER
Dependable Solutions
2017.03 - 2022.07
CLIENT SUCCESS MANAGER
Lead Forensics
2014.07 - 2016.06
BRANCH MANAGER
Enterprise Holding
2006.09 - 2014.05
Bachelor of Business Administration - Business Management
Southampton Solent University
GNVQ Advanced - Business Studies
Bournemouth College
11 GCSE's - Secondary School
St Peters