Summary
Overview
Work history
Education
Skills
Timeline
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Paul Horwood

Liverpool,Merseyside

Summary

EXPERIENCED, CREATIVE PERFORMANCE MANAGEMENT & BUSINESS INTELLIGENCE MANAGE


Experienced business intelligence, management information, performance management and problem solving intelligence analyst with a proven public sector track record in managing and developing key performance indicators, producing both strategic and operation intelligence analysis across a variety of subjects, Having introduced, worked within and managed business intelligence, analytical and performance management teams in both the private & public sectors, including Social Enterprise, Policing, Local Authorities, insurance and healthcare sectors.

I can bring to your organisation proven and well respected leadership skills, well developed written and verbal communication skills, a wide range of computer skills, flexible working, innovative thinking and a positive, approachable attitude

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work history

Reporting & Governance Lead

Bupa
Salford, Merseyside
04.2020 - Current
  • Defined security reporting requirements based on local management, Board, Group, legal, and regulatory needs.
  • Created reports, dashboards, and scorecards with agreed metrics, including KPI/KRI combinations.
  • Tested metrics with stakeholders to ensure alignment with operational and strategic objectives.
  • Produced detailed reports for stakeholders, highlighting progress against strategic aims and risks.
  • Identified and implemented improvements for KPIs and KRIs, adjusting as necessary.
  • Supplied data insights to support security awareness initiatives, addressing current issues and trends.
  • Developed governance frameworks for reporting, ensuring comprehensive documentation and SLAs.
  • Managed a team of analysts, maximising skills and development opportunities for high-quality service delivery.

Head of Business Intelligence

Livv Housing
Liverpool, Merseyside
04.2016 - 04.2020
  • Responsible for all aspects of Information & Data Management including Data Protection, Business Intelligence, Management Information and Performance Management.
  • Managing a team of seven staff including 1 x MI / BI developer/analyst, 1 x Business Analyst, 1 x Performance Management Analyst, 2 x Business Support Analysts, 1 x Data Protection Officer, 1 x Apprentice
  • The Development, implementation and rollout of MI software (Microsoft Power BI) to merge large dataset from across the Group to produce dashboards and MI visualisation for all levels of employees
  • Provide support to the IT team for the implementation of Agile working across the group, ensuing that the data could be accessed and utilised to provide up to date Management Information and feed into dashboards and visualisations
  • Attend and contribute to daily scrum meeting to ensure momentum is maintained and impediments are dealt with to enable the team to achieve its goals
  • The development, design and production of performance management, business intelligence & data protection strategies, policies and products across the Group designed to provide insight and intelligence while ensuring compliance with current data protection legislation
  • Provide Boards and senior management with regular progress reports in relation to development, implementation and rollout of new products
  • Provide Board level strategic analysis and performance management to operational dashboards that define day to day prioritisation and resource allocation.
  • Introduce a new framework and approach to performance management
  • Ensuring relevant data integrity & data quality reports are in place to ensure robust and accurate MI / BI reporting.
  • The introduction of these processes and systems has also lead to a more systematic, efficient and accurate approach to regulatory returns.
  • I am also responsible for the development and embedding of data protection processes to ensure compliance with current regulation and ensuring the organisation remains compliant with new GDPR legislation on its introduction.
  • Devising and rolling out training across the Group to ensure all staff can access and utilise MI platforms effectively,
  • Developing and rolling out training across the Group that, due to the diverse nature of activities undertaken, is bespoke to its audiences.
  • Ensuring best practice and value for money across the organisation through benchmarking activities and cooperation with similar organisations.
  • Lead on preparing and coordinating activity and documentation for a regulatory In-Depth Assessment (IDA) carried out by the Regulator of Social Housing (RoSH).

Insight Research & Engagement Team Leader

Sefton MBC
Liverpool, Merseyside
05.2012 - 04.2016
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Fostered a high-performing environment to drive productivity and quality.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Lead a team of five (2x Business Analysts, 1 x Public Health Analyst, 1 x Researcher, 1 x Business Support Officer, )
  • Responsible for the development, design and production of a range of analytical and performance management products to provide insight and intelligence to commissioners and decision makers across the Authority
  • The design, development and production of the Joint Strategic Needs Assessment (JSNA), an overarching core evidence base for all partner agencies involved in working in and with communities.
  • Providing insight and understanding of the needs of the communities, how best to resource those needs, recommendations of interventions and initiatives and the future impacts on individuals and communities to, ultimately, improve health and wellbeing outcomes.
  • Responsible for continuing work around the identification of vulnerable individuals, families and communities, working with partners from a variety of agencies and organisations including, Police, Probation, Registered Social Landlords and Other Council Services. This is done using a variety of software including Business Objects, Access, PowerPoint, Excel, Word, GIS mapping tools,
  • Implementation of Instant Atlas, interactive Management Information and mapping software
  • Introduction of Mosaic customer segmentation tools to understand individuals, communities and their needs.

Intelligence analyst

Merseyside Police
Liverpool, Merseyside
04.2000 - 02.2009
  • Identified trends, contributed to proactive risk management strategies.
  • Utilised advanced software to analyse and interpret sensitive data.
  • Strengthened internal security by analysing intelligence data.
  • Streamlined collection processes, enhanced quality of gathered intelligence data.
  • Provide strategic and tactical analytical support to police officers to reduce crime and disorder.
  • Manage the work and development of two researchers, providing analytical support to partner agencies Develop innovative solutions to crime and disorder problems
  • Actively involved in the selection and recruitment of staff during my time in this role

Education

Level 5 certificate in Leadership - Leadership & Management

Institute of Leadership & Management
Liverpool
07.2011 - 07.2013

Skills

  • Research & Analysis
  • Effective Communication & Presentation Skills
  • Training & Coaching Experience
  • Problem Solving Analysis
  • Quantitative Data Management
  • Effective Performance Management
  • Microsoft Power BI
  • SQL Reporting / Development
  • Prince 2 Project Management
  • Root Cause Analysis
  • Enterprise Risk Management (ERM)
  • Development of Business Intelligence tools & products
  • Creativity & Innovation
  • Leadership & Forward Thinking

Timeline

Reporting & Governance Lead

Bupa
04.2020 - Current

Head of Business Intelligence

Livv Housing
04.2016 - 04.2020

Insight Research & Engagement Team Leader

Sefton MBC
05.2012 - 04.2016

Level 5 certificate in Leadership - Leadership & Management

Institute of Leadership & Management
07.2011 - 07.2013

Intelligence analyst

Merseyside Police
04.2000 - 02.2009

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Paul Horwood