Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Higgins

Aviemore

Summary

Dedicated professional with a strong background in carpentry proficiency, sales, curtain and blind installing and groundskeeping. Demonstrates exceptional leadership, decision making, and team engagement skills. Known for a positive attitude, self-motivation, and efficient repair abilities. Adept at workload management and fostering a collaborative work environment.

Overview

30
30
years of professional experience
1982
1982
years of post-secondary education

Work History

Sales advisor/Curtains and blind installer

Highland Home Centre
Aviemore, Highland
10.2016 - Current
  • Informed customers regarding promos and warranty services to increase sales.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Calculated labor, material and duration costs to determine amounts needed for projects.
  • Applied data toward developing optimum objectives, strategies and plans for flooring, carpets,blinds and curtains.
  • Performed regular checks on ongoing projects against initial estimates to highlight any discrepancies early to insure the customer gets the best experience and highest quality
  • Conducting visits to the fitting team to insure all projects are going to the time scale set.
  • Formulated cost estimate reports to submit to clients for approval.
  • Earned respect and trust of clients through consistent delivery of high-quality installation services.
  • Customised installations according to client specifications for maximised satisfaction.
  • Documented installation, maintenance and repair activities for technical tracking and billing requirements.
  • Maintained clear and complete records of installation, maintenance or repair actions.

Sales advisor/ Blind and curtain installer

Beale and Pyper
Grantown on Spey, Highland
06.1996 - 10.2016
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Processed customer payments and set up direct debits for long-term service contracts.
  • Implemented promotional strategies for increased product visibility.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Attended training sessions regularly to keep abreast with latest sales techniques.
  • Boosted brand reputation with demonstration of product knowledge.
  • Resolved customer complaints swiftly, maintaining company reputation.
  • Monitored and refreshed displays to attract customers.
  • Coordinated special events promoting new product lines.
  • Handled high-volume telesales enquiries within call-time targets.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Conducted market research, gaining insights into competitors' strategies.
  • Reviewed customer history to recommend appropriate products and services.
  • Developed precise design plans and construction drawings to guide project execution.
  • Worked collaboratively with other team members to achieve common installation goals.
  • Assisted customers to identifying and correcting problems with installed equipment and systems.
  • Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
  • Reduced customer complaints with meticulous attention to detail during installations.

General assistant

Hilton Coylumbridge Hotel
Aviemore, Highland
01.1995 - 06.1996
  • Delivered superior service by responding promptly to guest requests.
  • Stocked trollies to maintain stable cleaning supplies.
  • Maintained pristine room conditions by thorough cleaning and sanitation.
  • Reported any maintenance issues immediately, preventing further damage or discomfort. Also fixing things myself
  • Achieved spotless results within working timeframes to meet client needs.
  • Addressed guests' problems and fulfilled special requests.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Carried out plumbing repairs as needed, avoiding major leaks or bursts.
  • Replaced light bulbs, sockets and switches of residential and commercial properties.
  • Unclogged drains, removed debris and patched up leaks for necessary repairs.
  • Replied to requests for emergency repairs and clean-ups.

Education

GCSEs -

St columbas High School
Viewpark, North Lanarkshire

Skills

  • Team engagement
  • Positive attitude
  • Leadership
  • Decision making
  • Carpentry proficiency
  • Groundskeeping
  • Efficient repairer
  • Self-motivation
  • Workload management

Timeline

Sales advisor/Curtains and blind installer

Highland Home Centre
10.2016 - Current

Sales advisor/ Blind and curtain installer

Beale and Pyper
06.1996 - 10.2016

General assistant

Hilton Coylumbridge Hotel
01.1995 - 06.1996

GCSEs -

St columbas High School

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Paul Higgins