Paul Hewitt

Over 20 years operational and client relationship management experience. The past 6 years in my current role as Client Relationship Manager and prior position as Commercial Trading Manager have allowed me to expand my operational experience and develop my client relationship and stakeholder management skills, commercial understanding and ability to analyse industry and market trends, develop the end-2-end customer journey and deliver ROI. I have extensive operational contact centre experience at Capita working within the O2 Trading team where I progressed from customer advisor to Operations Manager and developed a strong understanding of both businesses. I am ambitious and eager to broaden my skills and knowledge, creating my self-development plan I worked through the different business functions and processes such as planning and forecasting where I spent a year reporting to the senior planning manager, and through working as part of a project team on a major transformational contract with Carphone Warehouse. I am an excellent communicator, good listener and understand the need to deliver client confidence and results. My career goal is to secure a position within a company’s senior leadership team where I can use my knowledge and experience to make a positive contribution and add value to the business.