Paul Harman
Herne Bay,Kent
Summary
A highly adaptable professional skilled in meeting client needs and providing exceptional customer service. Proficient in using lifting equipment and home cleaning techniques, with a strong ability to work within limited time frames to ensure timely deliveries. Committed to adhering to The Highway Code, demonstrating courteous driving, and maintaining an economic driving style. Flexible in the workplace, prepared to undertake tasks beyond customer delivery when required.
Overview
28
28
years of professional experience
Work history
Carer/Personal Assistant
Mrs.R.Jidda-Harman
Erith, Kent
03.2020 - Current
- Helped maintain a safe environment for my client, reducing risk of falls or injuries.
- Responded swiftly to emergency situations, protecting client well-being.
- Assisted the client with exercises designed by physical therapists to improve mobility and strength.
- Ensured proper nutrition by preparing healthy meals.
- Worked collaboratively with other carers to provide comprehensive service.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem for the client.
Driver/Installer
John Lewis & Partners
Greenhithe , Kent
12.2011 - 08.2020
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Navigated through heavy traffic whilst maintaining composure.
- Ensured prompt delivery of parcels by utilising effective navigation skills.
- Handled customer complaints professionally, resulted in improved client relations.
- Managed time efficiently to meet all delivery deadlines.
- Followed route schedules, improved punctuality.
- Assisted in loading and unloading of goods, ensured safe transportation.
- Performed daily vehicle inspections to ensure safety.
- Kept accurate records of all deliveries made during the day.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Improved fuel efficiency by adopting eco-friendly driving habits.
- Delivered customer orders within target timeframes.
Driver/Porter
John Lewis & Partners
Park Royal,London W3., London Borough of Ealing
09.1997 - 12.2011
- Adhered strictly to traffic laws, reduced risk of accidents.
- Navigated through heavy traffic whilst maintaining composure.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Improved fuel efficiency by adopting eco-friendly driving habits.
- Conducted basic vehicle maintenance for optimal performance.
- Managed time efficiently to meet all delivery deadlines.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Handled customer complaints professionally, resulted in improved client relations.
- Delivered customer orders within target timeframes.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Retained excellent local area knowledge to plan optimal routes.
- Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
- Covered weekend shifts to optimise service levels.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Submitted required documentation upon journey completion.
Education
Modern History
University of Kent
Canterbury 10/1981 - 07/1984
Skills
- Adaptable to client needs
- Using lifting equipment
- Home cleaning techniques
- Working to a limited time frame to achieve all scheduled deliveries
- Adhering to The Highway Code & driving in a courteous manner respecting other drivers, cyclists & pedestrians
- Providing a high standard of customer service at all times during the working day
- Displaying an economic driving style & achieving telematic readings avoiding undue acceleration & harsh braking
- Being prepared to be flexible in the workplace to perform other tasks other than customer delivery when called upon to do so
Timeline
Carer/Personal Assistant
Mrs.R.Jidda-Harman
03.2020 - Current
Driver/Installer
John Lewis & Partners
12.2011 - 08.2020
Driver/Porter
John Lewis & Partners
09.1997 - 12.2011
Modern History
University of Kent
10/1981 - 07/1984