Paul Fitzgerald
Summary
Data and systems professional with experience developing CRM processes, dashboards and reporting tools that support operational and strategic decision-making in mission-driven organisations. Skilled in Salesforce (NPSP), Excel, Power BI and data analysis, with experience improving data quality, streamlining reporting processes and translating complex information into clear, accessible insight for colleagues and stakeholders. Comfortable acting as a key point of contact for systems support, training users, and improving confidence in the use of digital tools across teams. Brings a collaborative, solutions-focused approach alongside a strong interest in using data and technology to support impactful work for children and families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Internal Systems Lead
The B Team (NGO)
12.2025 - Current
- Managed and improved Salesforce NPSP data processes supporting a 7-figure fundraising pipeline, strengthening data accuracy and standardising reporting used by fundraising and partnerships teams.
- Built structured segmentation lists and reporting dashboards using Google Sheets and Apps Script, reducing manual data preparation time by ~30–40% and improving visibility of engagement activity across 30+ senior stakeholders.
- Piloted AI tools and automation workflows to streamline data analysis and stakeholder tracking, testing practical applications to improve insight, reduce manual administration, and support longer-term engagement planning.
Team Associate (Promoted to Internal Systems Lead)
The B Team (NGO)
03.2025 - 12.2025
- Maintained and cleaned CRM records (Salesforce NPSP), supporting accurate tracking of fundraising and stakeholder engagement activity across 90+ senior contacts.
- Produced segmented contact lists and basic performance reports to support targeted outreach, improving consistency and visibility of engagement data across teams.
- Streamlined internal data workflows (form automation, Slack-to-Sheets processes), reducing manual admin time by ~5 hours per week and improving data consistency for reporting.
Insight Analyst
Christel House School
03.2022 - 03.2025
- Developed a Python-based machine learning tool predicting at-risk students with 86% accuracy, supporting earlier intervention and improved programme outcomes.
- Cleaned, structured and analysed multi-year datasets (1,000+ students), producing dashboards and reports used to monitor retention and performance in Power BI.
- Translated complex education data into clear insights for programme teams, supporting evidence-based improvements and funding discussions.
- Strengthened data processes by implementing validation checks and improving reliability of programme data.
Project Lead & Software Developer
Engineers Without Borders
03.2023 - 04.2023
- Led development of an energy performance calculator to assess school buildings in Mozambique, supporting evidence-based improvements in infrastructure design.
- Designed data inputs and models (including material efficiency metrics) to generate practical insights for low-resource education settings.
- Coordinated with stakeholders and delivery partners to ensure the tool was relevant and usable in context.
- Delivered a solution adopted and further developed by subsequent teams, extending its use to Mozambique and Kenya.
Education
Master of Science - Data Analysis and Project Management
Arden University
2025
Bachelor of Science - Social Sciences
Arden University
2022
Skills
- Salesforce CRM Administration & Data Management
- Dashboard Development & Data Visualisation
- Data Analysis, Reporting & Insight Generation
- Data Quality, Governance & GDPR Compliance
- Excel & Microsoft Office Reporting
- Stakeholder Training & Systems Support
Languages
Spanish
Upper Intermediate
B2
Certification
- Data Analysis and Visualization | Codecademy | 2022
- Learn SQL | Codecadmey | 2022
- Business Intelligence Analyst with Python | Codecademy | 2023
- Supervised Machine Learning | Stanford | 2024
- 5-day AI Agents Intensive Course | Kaggle | 2025
Timeline
Internal Systems Lead
The B Team (NGO)
12.2025 - Current
Team Associate (Promoted to Internal Systems Lead)
The B Team (NGO)
03.2025 - 12.2025
Project Lead & Software Developer
Engineers Without Borders
03.2023 - 04.2023
Insight Analyst
Christel House School
03.2022 - 03.2025
Master of Science - Data Analysis and Project Management
Arden University
Bachelor of Science - Social Sciences
Arden University