PAUL DUNN
S.E London
Summary
Results-driven professional with expertise in P&L management, commercial strategy, and operational excellence. Demonstrates a proven ability to lead teams, drive employee engagement, and optimise revenue through effective yield management and cost control. Skilled in market development, corporate sales, and project management, including overseeing refurbishment initiatives. Committed to delivering sustainable growth and operational efficiency while fostering high-performing teams.
Overview
7
7
years of professional experience
Work history
General Manager
Courtyard by Marriott Valor Hospitality
Edinburgh
11.2024 - 01.2026
- Led a 240-bedroom property with 2 destination restaurants, 1802 Lounge & Terrace and 1802 Grill.
- Total hotel turnover amounting to £15m with an EBITDA conversion of 51%.
- Successful integration of 1802 into the Edinburgh market following a £1.5m refurbishment, leading to a 35% year-on-year revenue uplift and an increase in gross operating income from 7% to 21%.
- Facilitated the establishment of strong relationships with airline sectors and international groups to deliver market premiums.
- Maintained a revenue generation index exceeding 110 in a competitive market.
General Manager
Holiday Inn Reading South Valor Hospitality
Reading
03.2022 - 11.2022
- Managed a 220-bedroom hotel with extensive multi-functional meeting and event spaces.
- Secured new corporate base business in the Reading tech corridor, strengthening midweek occupancy and long-term revenue stability.
- Exercised commercial oversight of key mid-level accounts to safeguard margins and sustain bottom-line results.
- Achieved Top 3 company-wide engagement scores through a people-focused culture.
- Managed end-to-end refurbishment of public areas and event spaces, enhancing guest experience and revenue potential.
General Manager
Kew Green Hotels Holiday Inn
Norwich
10.2020 - 03.2022
- Facilitated guest satisfaction improvements during challenging market conditions with overall experience growth of 10.29% year on year.
- Assisted in implementing new staffing structures to enhance engagement and operational efficiency.
- Supported the hotel in navigating pandemic challenges while upholding high health and safety standards.
- Regularly reviewed performance data, driving continuous improvement efforts.
Dual Site Hotel Manager
Thistle Hotels GLH
London
05.2019 - 10.2020
- Managed multiple 4-star properties in prime London locations, driving strong commercial performance
- Oversaw combined annual revenue of £15m, delivering growth across multiple business streams
- Collaborated with city organisations and local business networks to enhance property profile and market reach
- Drove targeted F&B growth initiatives, including the introduction of new concepts to increase revenue
- Partnered closely with Revenue and Sales teams to identify and exploit key market segments in a predominantly leisure-driven environment
- Restructured roles and workflows across properties to improve cross-site collaboration, talent development, and succession planning
Education
GCSEs -
Uffculme High School
Uffculme, DevonSkills
- P&L management and commercial strategy
- Team leadership and employee engagement
- Revenue and yield management
- Operational excellence and cost control
- Market development and corporate sales
- Project management and refurbishment
Affiliations
- Running
- Scuba Diving
- Football
- Cooking
- Travelling
References
References available upon request.
Timeline
General Manager
Courtyard by Marriott Valor Hospitality
11.2024 - 01.2026
General Manager
Holiday Inn Reading South Valor Hospitality
03.2022 - 11.2022
General Manager
Kew Green Hotels Holiday Inn
10.2020 - 03.2022
Dual Site Hotel Manager
Thistle Hotels GLH
05.2019 - 10.2020
GCSEs -
Uffculme High School