Paul Duffin
Crich ,Derbyshire
Summary
A professional with a focus on driving sales and improving store operations. Specialize in customer service. Possess unique skills in strategic planning and team leadership to enhance customer service, Energetic employee well-versed in strong communication and organization skills. A highly dependable and dedicated professional with consistent attendance through nearly thirty seven years in employment.
Overview
37
37
years of professional experience
Work history
Real store manager
Sureview Tv and Video
Alfreton, Derbyshire
2008.09 - Current
- Processing white and brown goods sales transactions via the telephone and customers that walk in the retail shop.
- Processing orders from the e-commerce site.
- Managed staff work schedules ensuring adequate coverage during peak times.
- Implemented promotional displays to increase product visibility and sales.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Assisting customers in locating products around the shop floor promptly.
- Monitored stock levels consistently to avoid stock shortages.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Maintained an organised stock room for easy accessibility of goods.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Two days a week carrying out white and brown goods installation for the retail shop sales.
- Key-holder and first response for the retail store alarm.
Retail sales
Sureview Tv and Video
Alfreton, Derbyshire
2004.09 - 2008.09
- Managed stock levels for optimal store performance.
- Conducted inventory checks to ensure stock accuracy.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Dealing with customer enquires over the phone and in retail store.
- Processing white and brown goods sales transactions via the telephone and customers that walk in the retail shop.
Installation engineer
C W Clifford Ltd - Company was sold to Sureview Tv and Video
Alfreton, Derbyshire
1991.08 - 2004.09
- Installed domestic appliances
- Carried out troubleshooting on white and brown goods.
- Maintained clean work environment; complied with company's health and safety regulations.
Trainee engineer YTS
C W Clifford Ltd
Alfreton, Derbyshire
1989.09 - 1991.08
- Carried tasks under supervision.
- Repaired various electrical appliances
- Installation or various white and brown appliances.
Education
City in Guilds - Electronic servicing
Chesterfield College
Chesterfield 09.1989
Skills
- Retail sales
- Scheduling employees
- Store layout planning
- Visual merchandising insight
- Logistics co-ordination
- Calm under pressure
- Cash handling
- Financial reporting
- Microsoft Office proficiency
- Staff mentoring
- Retail software fluency
- Handling customer enquirers and complaints
- Store security measures
- Product pricing
- Supplier negotiation
- Barcode scanning
- Health and Safety regulations
- Product ordering
- Product knowledge proficiency
- Stock control systems understanding
- Product knowledge
- Computer literacy
- Time-management
- Profit and loss understanding
- E-commerce management
Additional Information
Enjoy, watching and playing football with my two sons, which keeps me active. Living in a local village, walking is a great passion of mine. .
References
References available upon request.
Timeline
Real store manager
Sureview Tv and Video
2008.09 - Current
Retail sales
Sureview Tv and Video
2004.09 - 2008.09
Installation engineer
C W Clifford Ltd - Company was sold to Sureview Tv and Video
1991.08 - 2004.09
Trainee engineer YTS
C W Clifford Ltd
1989.09 - 1991.08
City in Guilds - Electronic servicing
Chesterfield College