Paul Drury
Ashton-under-Lyne,Lancashire
Summary
A skilled professional Field Service Engineer with good industry grounding and over 20 years experience in mechanical abilities, maintenance, installation, troubleshooting and repair. Reliable worker proficient in fault finding and diagnostics, as well as testing and calibration. Committed to leveraging technical skills to enhance operational efficiency and ensure optimal performance of equipment.
Works well both solo and as part of a team. Comfortable providing on-the-spot repairs or giving technical instructions remotely when required.
Considering myself to be a friendly member of the team that colleagues can call on for technical advice when needed to which am always happy to help. Keen to progress further with on-the-job training.
Overview
32
32
years of professional experience
Work history
Field Service Engineer
NCR, Previously known as Cardtronics
North West and Midlands
2005.08 - Current
- Repairing and performing preventative maintenance on ATM machines. Fully trained and experienced on Wincor, Hyosung, Tidel and Triton models as well as all NCR models including SDM, SDM2, SCPM, GBNA & GBNA2.
- Scheduling service calls according to customer location and urgency of need.
- Testing equipment performance and demonstrating operation and servicing to customers.
- Facilitating communication between office personnel and customers.
- Managing maintenance data records and tracking operating information for onsite reference.
- Performing onsite installation, modification and maintenance of systems and equipment.
- Inspecting equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Keeping sufficient selection of supplies on hand to handle common requirements efficiently.
- Removing malfunctioning parts and replacing with new components or refurbished pieces to return full functionality.
Delivery Driver
SJW Storage and Distribution
North West & Midlands
2000.09 - 2005.08
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Evaluated customer delivery needs and determined appropriate action, escalating unresolved concerns to management.
- Updated routes based on real-time weather and road conditions, decreasing delivery times to meet deadlines.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Obtained signatures on invoices and consignment paperwork, maintaining clear records of customer delivery confirmation.
Publican Landlord
Enterprise Inns
Stockport, Cheshire
1998.06 - 2000.09
- Responsible for smooth running of a fast based business
Warehouse Operative
Limited Editions
Marple, Stockport
1996.08 - 1998.05
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.
- Perfectly stacked and arranged deliveries to ensure proper item security and staff safety.
- Optimised storage areas to maximise access and meet different weight, size or shape requirements.
- Performed warehouse inventory controls through a computer.
Grocery Assistant
The Cooperative Food
New Mills, Derbyshire
1994.06 - 1996.08
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
Education
Higher National Diploma - Introduction to programming and Computer Studies
High Peak College
Buxton, Derbyshire1995
GCSEs - 10 GCSE's including Maths, English and Science
New Mills School
High Peak1992
Skills
- Mechanical abilities
- Maintenance, Installation and repair
- Fault finding and diagnostics
- Testing and calibration
Timeline
Field Service Engineer
NCR, Previously known as Cardtronics
2005.08 - Current
Delivery Driver
SJW Storage and Distribution
2000.09 - 2005.08
Publican Landlord
Enterprise Inns
1998.06 - 2000.09
Warehouse Operative
Limited Editions
1996.08 - 1998.05
Grocery Assistant
The Cooperative Food
1994.06 - 1996.08
Higher National Diploma - Introduction to programming and Computer Studies
High Peak College
GCSEs - 10 GCSE's including Maths, English and Science
New Mills School