Paul Dobinson
Lincoln,Lincolnshire
Summary
Organised and dependable technician and controller with 27 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Diagnostic Technician
LVS AG Lincoln
Lincoln, Lincolnshire
01.2022 - Current
- Completed customer diagnostic concerns with speed and accuracy.
- Offered friendly, efficient customer advice and handled challenging situations with ease.
- Wrote reports outlining diagnostic progress and results.
- Displaying knowledge to deliver top-quality experience.
- Successfully delivered on tasks within tight deadlines.
Classic car restoration technician
JK Classics
Lincoln, Lincolnshire
05.2018 - 12.2021
- Demonstrated excellent problem-solving skills when faced with challenging repair situations, finding innovative solutions that preserved the integrity of the vintage vehicles.
- Assessed client needs accurately before commencing on any project resulting in no unnecessary delays or misunderstandings during the project implementation stage.
- Utilised specialised tools for precise restoration work, ensuring accuracy in every job.
- Restored classic vehicles to original condition by meticulous attention to detail.
Workshop controller
Horton Skoda
Lincon, Lincolnshire
09.2017 - 05.2018
- Monitored staff performance on a regular basis, providing constructive feedback where necessary.
- Enhanced workshop efficiency by implementing improved management practices.
- Adhered strictly to company policies whilst performing duties; maintained a professional approach at all times.
- Facilitated clear communication between team members; ensured smooth workflow within the workshop.
Diagnostic Technician
Audi Lincoln
Lincoln, Lincolnshire
08.2015 - 09.2017
- Completed customer orders with speed and accuracy.
- Successfully delivered on tasks within tight deadlines.
- Provided cover for both workshop controller and prep center manager for holidays and sickness.
Workshop controller
Volkswagen Newark
Newark, Nottinghamshire
10.2012 - 08.2015
- Adhered strictly to company policies whilst performing duties; maintained a professional approach at all times.
- Facilitated clear communication between team members; ensured smooth workflow within the workshop.
- Resolved customer complaints promptly; contributed towards maintaining a positive brand image.
- Excellent results against department targets whilst achieving high customer satisfaction scores, resulting in finishing 12th nationally within the Volkswagen network.
- Enrolled on the JCT600 management program.
Diagnostic technician
Lincoln Volkswagen (Vertu, Lookers & Bramell)
Lincoln, Lincolnshire
07.2006 - 10.2012
- Stayed current on processes and procedures to offer relevant assistance.
- Specialising in key areas (engine, High Voltage, luxury car, etc).
- Providing Cover for workshop control for sickness and holiday.
Education
NVQ Level 3 - Light Vehicle Repair
North Lincolnshire College
Lincoln 09.1997 - 07.2000
Skills
- Problem-solving
- Communication skills
- Leadership
- DVSA requirements knowledge
- Technical complaint resolution
- Diagnosis and repair knowledge
Reference
Andy Parker
Audi Lincoln Service manager
01522 696900
Personal Email Andrewparker76@outlook.com
Timeline
Diagnostic Technician
LVS AG Lincoln
01.2022 - Current
Classic car restoration technician
JK Classics
05.2018 - 12.2021
Workshop controller
Horton Skoda
09.2017 - 05.2018
Diagnostic Technician
Audi Lincoln
08.2015 - 09.2017
Workshop controller
Volkswagen Newark
10.2012 - 08.2015
Diagnostic technician
Lincoln Volkswagen (Vertu, Lookers & Bramell)
07.2006 - 10.2012
NVQ Level 3 - Light Vehicle Repair
North Lincolnshire College
09.1997 - 07.2000
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