Paul Crewe
Leigh,Wigan
Summary
Dynamic and results-driven professional with a strong foundation in sales leadership and brand promotion. Demonstrates expertise in cash handling, health and safety regulations, and security procedures, ensuring operational excellence. Skilled in employee motivation techniques, staff mentoring, and performance monitoring to drive team success. Proficient in POS system operation, product ordering, and multitasking proficiency to enhance time efficiency. Committed to resilience under pressure and effective communication to achieve organisational goals.
Overview
6
6
years of post-secondary education
35
35
years of professional experience
Work history
Retail Betting Store Manager
Betfred
Leigh, Wigan
06.2004 - Current
- Trained new employees using set procedures, covering key store skills.
- Processed cash transactions accurately, reducing till discrepancies at every shift.
- Negotiated supplier contracts to secure cost-effective merchandise for stock levels.
- Built team cohesion through day-to-day leadership and clear expectations.
- Managed visual merchandising to improve store layout and customer browsing.
- Set up promotional displays to raise product visibility and sales.
- Carried out staff performance appraisals, offering feedback and improvement areas.
- Followed internal controls, industry rules, and health and safety requirements.
- Assessed product options to match current customer demand mix.
- Coordinated staffing and training to support a customer-focused team.
- Coached underperforming employees with targeted support and performance plans.
Trainee Pub Manager
Wangies
Eccles, Salford
08.2002 - 04.2004
- Fostered positive relationships with clients for enhanced business reputation.
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Bar manager
Cosmo
Eccles, Salford
03.1996 - 05.2002
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Developed cocktail menus, resulting in increased beverage sales.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Trained new staff on customer service protocols to enhance guest experience.
Claims assistant
Drivers Legal Protection
Manchester, Manchester
09.1991 - 02.1996
- Navigated complicated legal jargon to effectively communicate with clients about their claims outcomes.
- Improved efficiency of claims department through identification and rectification of procedural bottlenecks.
- Conducted comprehensive research on client history before initiating new claims processes.
- Liaised effectively with insurance agents, adjusters and policyholders for smooth processing of claims.
- Coordinated smoothly between various departments, ensuring prompt resolution of any issues arising during the course of a claim assessment.
Education
NVQ Level 1 - Business Studies / Finance
Worsley College
Worsley 09.1989 - 06.1991
GCSEs - Business Studies / English / Maths/ Media Studies / Office Studies / Geography / Physics
Church of England High School
Eccles 09.1984 - 06.1989
Skills
- Cash handling
- Health and Safety regulations
- Employee motivation techniques
- Brand Promotion
- Security procedures
- Sales Leadership
- Staff mentoring
- Performance monitoring
- POS system operation
- Product ordering
- Initiative taking
- Resilience under pressure
- Time efficiency
- Multitasking proficiency
- Communication effectiveness
Affiliations
- Rugby Supporter
- Singer
- Reading
- Football Supporter
- Horse Racing Enthusiast
Timeline
Retail Betting Store Manager
Betfred
06.2004 - Current
Trainee Pub Manager
Wangies
08.2002 - 04.2004
Bar manager
Cosmo
03.1996 - 05.2002
Claims assistant
Drivers Legal Protection
09.1991 - 02.1996
NVQ Level 1 - Business Studies / Finance
Worsley College
09.1989 - 06.1991
GCSEs - Business Studies / English / Maths/ Media Studies / Office Studies / Geography / Physics
Church of England High School
09.1984 - 06.1989