Paul Collins
Hull
Summary
Experienced Parts Advisor with knack for building strong customer relationships and ensuring smooth inventory management. Excel at identifying customer needs, providing accurate part recommendations, and enhancing sales performance through exceptional service. Proven track record in streamlining parts operations and improving overall efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts advisor
Robert D Webster
Hutton Cranswick, East Yorkshire
10.2023 - Current
- Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
- Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
- Ensured availability of needed parts by regularly checking inventory levels.
- Built rapport with new and existing customers to boost client retention.
- Use of online supplier portals to locate and identify parts.
- Loading and unloading of wagons with forklift to receive and despatch goods.
- Handled high-volume parts, service and repair enquiries.
- Handled customer complaints professionally, resulting in resolved issues.
- Liaised with suppliers for timely delivery of ordered parts.
- Accepted card, cash and cheque payments in POS register system.
- Checked incoming parts against delivery notes to limit stock discrepancies.
- Communicated effectively with customers to understand their needs better.
- Coordinated with technicians to provide necessary vehicle components on time.
- Placed orders for new stock to meet customer requirements.
- Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
- Maximised sales volumes and margins with stringent cost control and strategic purchasing.
Senior Service Coordinator
Norman Walker Machinery Ltd
Hull, East Riding of Hull
03.2015 - 09.2023
- Predominantly liaising with customers by phone, email and also face to face to book in service work and deal with any issues or requirements they may have.
- Planning, pricing and managing the workload for our team of engineers.
- Researching and ordering parts in advance of the engineer's workload to ensure timeframes and customer deadlines are met.
- Completing all invoicing for the service department and completing month end to a strict deadline.
- Creating customer service contracts and setting up ideal service schedules.
- Constantly updating the service database to ensure good housekeeping to allow for accurate forecasting.
- Pricing and planning of all service projects.
- Keep a tight control of stock by effective stock management.
- Handled customer requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offer detailed advice on product and service benefits.
- Follow up on unresolved customer issues to research and correct problems.
- Investigated customer queries and responded within defined SLAs.
- Adhered strictly to policies and procedures for continued company compliance.
- De-escalate objections and disputes professionally to maintain customer satisfaction.
- Offer prompt solutions to maintain customer satisfaction.
- Develop marketing plans to support department strategies.
- Monitor consumer trends and accurately interpreted meaning to predict future changes.
Education
GCSEs - Maths
J H Whitely
GCSEs - English
j H Whitley
GCSEs - Science
J H Whiteley
Skills
- Customer feedback analysis
- Supplier performance management
- Service improvement strategies
- Service level reporting
- Incident management
- Client relationship management
- Excel proficiency
- Coordination
- Systems evaluation
- Routing
- Compliance standards
- Logical reasoning
- Schedule development
- Budget analysis
Custom
Personal Information
Nationality:
Certification
- Full (clean) UK drivers licence.
- In date counterbalance forklift licence.
- In date first aid at work certificate.
Timeline
Parts advisor
Robert D Webster
10.2023 - Current
Senior Service Coordinator
Norman Walker Machinery Ltd
03.2015 - 09.2023
- Full (clean) UK drivers licence.
- In date counterbalance forklift licence.
- In date first aid at work certificate.
GCSEs - Maths
J H Whitely
GCSEs - English
j H Whitley
GCSEs - Science
J H Whiteley
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