Paul Clement
Salisbury,Wiltshire
Summary
Dedicated professional with a strong background in customer service and safety awareness, complemented by exceptional skills in time-management, decision-making, and effective communication. Proven ability to lead teams with resilience under pressure, ensuring operational efficiency and adherence to health and safety regulations. Adept at emergency response planning, risk management, and staff development, with a commitment to maintaining high standards of quality assurance. Proficient in Microsoft Office Suite and computer literacy, with a focus on relationship-building and personnel supervision. Career goal includes leveraging expertise to enhance organisational performance and safety protocols.
Organised and energetic individual with strong interpersonal, communication and time management skills. Experienced in planning recreational programmes based on identified patron needs and market trends. Proactive in maintaining high standards of customer service and quality of facilities.
Overview
34
34
years of professional experience
61
61
years of post-secondary education
Work history
Golf Course manager and proprietor
Own business
Salisbury, Wiltshire
2021.11 - Current
- Maintained strong working relationships with colleagues and senior management.
- Answered queries and handled complaints to provide outstanding customer service.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Created safe working protocols and assessed employee capability levels to keep all staff safe.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
Station Manager Resilience and Business Continuity
Dorset & Wiltshire Fire and Rescue Service
Salisbury, Wiltshire
1996.04 - 2021.11
Marine
Royal Marines
Yeovil, Somerset
1990.10 - 1996.04
- Coordinated emergency response exercises, improving team preparedness.
- Defended human rights and supported peacekeeping efforts.
- Evaluated exposure to risk in dangerous battlefield situations.
- Operated highly specialised surveillance equipment to gather intelligence.
- Handled sensitive information judiciously maintaining confidentiality as per military guidelines.
- Effected comprehensive checks before embarking on missions guaranteeing operational readiness.
Education
AMBCI- Associate Membership BCI qualification - Resilience
Business Continuity Institute (BCI)
London 2020.05 - 2021.11
BCI qualification - Resilience
Business Continuity Institute (BCI)
London 2019.05 - 2021.11
ILM 3 - Leadership and management
Institute of Leadership and Management (ILM)
London 2009.04 - 2021.11
IOSH - Health and safety
Institute of Safety and Health
London 2009.01 - 2021.11
A-Levels - Art and design
Bishop Wordsworth Grammar School
Salisbury, Wiltshire 1987.09 - 1989.06
A-Levels - Geography and statistics
Bishop Wordsworth Grammar School
Salisbury, Wiltshire 1987.09 - 1989.06
GCSEs - Art and design
The Burgate School
Fordingbridge, Hampshire 1982.09 - 1987.06
GCSEs - Technology and design
The Burgate School
Fordingbridge, Hampshire 1982.09 - 1987.06
GCSEs - Geography
The Burgate School
Fordingbridge, Hampshire 1982.09 - 1987.06
GCSEs - Mathematics
The Burgate School
Fordingbridge 1982.09 - 1987.06
GCSEs - English Language
The Burgate School
Fordingbridge, Hampshire 1982.09 - 1987.06
GCSEs - English Literature
The Burgate School
Fordingbridge, Hampshire 1982.09 - 1987.06
Skills
- Positive attitude
- Time-management
- Customer Service
- First aid and CPR
- Safety awareness
- Decision-Making capability
- Time efficiency
- Effective communication
- Leadership
- Active listening
- Decision making
- Attention to Detail
- Customer service excellence
- Health and Safety regulations
- Written and verbal communication
- Staff development
- Leadership qualities
- Relationship-building
- Emergency response planning
- Emergency procedures
- Critical-thinking
- Personnel supervision
- Computer literacy
- Staff recruitment
- Resilience under pressure
- Risk Management
- Risk Assessment
- Equipment Maintenance
- Operational efficiency
- Microsoft Office Suite
- Quality Assurance
- Hazardous material handling
- First Aid certification
Affiliations
- Walking and camping
- Running
- Cycling
- Nature
Timeline
Golf Course manager and proprietor
Own business
2021.11 - Current
AMBCI- Associate Membership BCI qualification - Resilience
Business Continuity Institute (BCI)
2020.05 - 2021.11
BCI qualification - Resilience
Business Continuity Institute (BCI)
2019.05 - 2021.11
ILM 3 - Leadership and management
Institute of Leadership and Management (ILM)
2009.04 - 2021.11
IOSH - Health and safety
Institute of Safety and Health
2009.01 - 2021.11
Station Manager Resilience and Business Continuity
Dorset & Wiltshire Fire and Rescue Service
1996.04 - 2021.11
Marine
Royal Marines
1990.10 - 1996.04
A-Levels - Art and design
Bishop Wordsworth Grammar School
1987.09 - 1989.06
A-Levels - Geography and statistics
Bishop Wordsworth Grammar School
1987.09 - 1989.06
GCSEs - Art and design
The Burgate School
1982.09 - 1987.06
GCSEs - Technology and design
The Burgate School
1982.09 - 1987.06
GCSEs - Geography
The Burgate School
1982.09 - 1987.06
GCSEs - Mathematics
The Burgate School
1982.09 - 1987.06
GCSEs - English Language
The Burgate School
1982.09 - 1987.06
GCSEs - English Literature
The Burgate School
1982.09 - 1987.06