Summary
Overview
Work history
Education
Skills
Timeline
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Paul Clegg

Romford,Essex

Summary

Ambitious professional with a strong commitment to personal and team development. Demonstrates a proactive approach to work, consistently striving for excellence in all tasks. Proven ability to efficiently collaborate with diverse stakeholders while maintaining a structured and organized workflow. Experienced in both independent and team settings, fostering respect and equality in all interactions.

Empathetic and driven individual with excellent communication and problem-solving abilities, well-suited for empowering others through guidance and support. Demonstrates strong interpersonal skills and talent for conflict resolution, making complex situations manageable. Committed to fostering personal growth and positive change in a Recovery coordinator role.

Overview

3
3
years of professional experience
36
36
years of post-secondary education

Work history

DWP Peer Mentor

CGL
London
05.2024 - Current
  • Contributed to team meetings with valuable insights into clients progress and needs.
  • Assisted less experienced peers adapt to new roles and environments helping them feel comfortable and welcome right from the start.
  • Encouraged active participation in activities for improved engagement.
  • Provided emotional support to clients with personal challenges, promoting resilience and perseverance.
  • Upheld strict confidentiality policies whilst discussing sensitive issues with clients or outside providers involved in their care plan.
  • Supported development of critical thinking skills and deductive reasoning.
  • Enhanced mentee employability, delivering activities and opportunities to boost skill development.
  • Delivered one-on-one sessions to guide mentees through various subjects and challenges.
  • Listened actively to mentees' concerns, goals and challenges, providing empathetic understanding and personalised guidance.
  • Shared personal experiences and insights to offer valuable lessons learned and demonstrate practical application of knowledge and skills.
  • Provided constructive feedback and guidance during setbacks, helping mentees overcome challenges, learn from mistakes and develop resilience.
  • Adapted mentoring approach to accommodate different learning styles and personalities.
  • Identified and assessed mentees' strengths, weaknesses and areas for development to create tailored mentoring plans.
  • Guided clients in goal-setting techniques to support ongoing progress after program completion.
  • Facilitated access to local resources and skills development opportunities to help clients achieve goals.
  • Coordinated with out side providers for additional assistance when necessary, ensuring comprehensive care for each mentee's wellbeing.
  • Maintained consistency of support with periodic check-in calls to drive engagement.
  • Worked with clients to build and develop confidence and self-esteem to further promote academic progress.
  • Assisted patients in developing coping mechanisms, aiding their journey towards sobriety.
  • Upheld strict confidentiality protocols whilst providing professional services.
  • Provided crisis intervention strategies for immediate relief from distress.
  • Established strong rapport with clients, promoting an open and supportive environment.
  • Nurtured self-confidence within mentees with constant motivation and encouragement.

Cover service manger

Build on belief
London, Dagenham
02.2023 - Current
  • Delivered effective interventions safely and professionally to aid recovery in line with personal client goals.
  • Used various counselling techniques such as CBT, TA and person-centred therapies to best meet client needs.
  • Collaborated proactively with fellow staff, volunteers and mentors to ensure well-coordinated service provisions.
  • Directed service users to external organisations and charities to further recovery progress and rehabilitation.
  • Used outstanding communication and relationship-building skills to develop trusting, professional client relationships.
  • Offered one-to-one and group therapy sessions focused on safe, effective rehabilitation.
  • Performed detailed risk assessments in line with strict service operations procedures for ultimate compliance and safety.
  • Utilised cognitive behavioural, motivational enhancement and structural family therapy based on individual treatment needs.

Volunteer group support worker

CGL
Romford, Essex
01.2023 - Current
  • I am involved with the sourcing and presenting of the topics that are covered within the groups.
  • The groups I volunteer for are change, growth, building resilience, aftercare, alcohol dependent, induction and coffee morning.
  • I am also involved with the pre detox and communal detox group.
  • Assisted clients in taking ownership of financial responsibility and management of personal care.
  • Provided support in social, physical and emotional areas to assist clients with integrating into local community.
  • Maintained excellent team relationships by helping colleagues with complex customer issues, computer malfunctions and questions.
  • Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
  • Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills.
  • Facilitated weekly group meetings, listening actively and offering compassionate support.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Helped customers set up new systems, applications and software.
  • Used various counselling techniques such as CBT, TA and person-centred therapies to best meet client needs.
  • Collaborated proactively with fellow staff, volunteers and mentors to ensure well-coordinated service provisions.
  • Directed service users to external organisations and charities to further recovery progress and rehabilitation.
  • Used outstanding communication and relationship-building skills to develop trusting, professional client relationships.
  • Utilised cognitive behavioural, motivational enhancement and structural family therapy based on individual treatment needs.
  • Referred clients to various community resources for additional support with housing, transport or childcare.
  • Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
  • Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
  • Helped offenders integrate into community after release and improve attitudes and behaviours.

Volunteer team leader

Build on Belief
Dagenham, London
04.2022 - 04.2023
  • Assisted with volunteer recruitment, training and supervision to support programme delivery.
  • Safeguarded sensitive data with careful handling of case notes, billing records and client files.
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Encouraged service users to be independent and active members of society.
  • Obtained client feedback to enhance services and user experience.
  • Helped clients access community medical, housing and transportation resources.
  • De-escalated violent, aggressive and threatening behaviour.

Education

GCSEs - English, Math, Chemistry, Graphic drawing

Chaffords
Rainham, Essex
09.1989 - Current

Skills

  • Recovery pathway management
  • CBT techniques
  • Service user interventions
  • Recovery work
  • Risk assessments
  • Recovery signposting
  • Support plan management
  • Drug misuse handling
  • Group therapy
  • Behaviour pattern recognition
  • Solution-focused techniques
  • Treatment plan development
  • Time management efficiency
  • Resilience building
  • Goal setting guidance
  • peer support coordination
  • Initiative taking
  • Encouragement provision
  • Constructive feedback
  • Assertiveness training

Timeline

DWP Peer Mentor

CGL
05.2024 - Current

Cover service manger

Build on belief
02.2023 - Current

Volunteer group support worker

CGL
01.2023 - Current

Volunteer team leader

Build on Belief
04.2022 - 04.2023

GCSEs - English, Math, Chemistry, Graphic drawing

Chaffords
09.1989 - Current

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