Paul Carter
London
Summary
Experienced operations and security professional with over 24 years’ experience across large, high-footfall environments. Skilled in facilities and site operations, with a strong focus on safety, compliance, and environmental awareness.
Brings a solid understanding of health and safety, emergency response, and access control systems, alongside experience coordinating contractors, managing access, and supporting building operations. Known for strong organisation, problem-solving, and the ability to perform under pressure in fast-paced environments.
Works to a core principle of the preservation and protection of people, property, premises, and the environment (5P&E), underpinning approach to safety, decision-making, and operational delivery.
Now seeking to apply this experience within a facilities-focused role, contributing to efficient, safe, and forward-thinking site management.
Industries Experience- Corporate / Commercial
(Bloomberg, multi-tenant offices including HMRC) - Retail & Shopping Centre Operations
(Lewisham Shopping Centre – large-scale, public-facing environment) - Industrial / Construction Support
(early roles covering sites, contractor escorting, refurbishment exposure) - Higher Education / Academic
(Imperial College London – campus-wide environment) - Public Sector / Government-Linked Environments
(HMRC presence, council coordination, LBAC, policing partnerships) - Events & Public Engagement
(shopping centre events, public safety, high-footfall crowd management) - Facilities & Building Operations (Cross-Sector Exposure)
(access control, infrastructure awareness, contractor coordination, maintenance interaction
Overview
27
27
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Technical Services Administrator (Access Control / ID Services)
Imperial College London
London
2021.08 - 2026.05
- Manage a high-volume workflow of access control and ID card requests via a shared mailbox, ensuring accuracy, consistency, and timely delivery
- Administer LenelS2 access control system, including creation and maintenance of cardholder records and assignment of access permissions
- Support front-facing service delivery, assisting staff, students, contractors, and authorised personnel across the College
- Liaise with Estates, facilities teams, and departments to clarify access requirements and support operational needs
- Maintain accurate system records in line with security procedures and data protection requirements (GDPR)
- Coordinate key and access-related requests, supporting secure and controlled access across multiple buildings
- Assist in diagnosing and escalating technical faults within access control systems, liaising with contractors where required
- Troubleshoot system and operational issues, minimising disruption to service delivery
- Contribute to process improvements by identifying system or workflow inefficiencies and supporting
Security Officer
Imperial College London
London
2014.05 - Current
- Conducted regular patrols across campus buildings, maintaining safety, security, and compliance with College procedures
- Managed access control at key entry points, ensuring only authorised individuals accessed restricted or sensitive areas
- Responded to incidents, alarms, and emergencies, coordinating with internal departments and emergency services to ensure effective resolution
- Monitored and reported faults, hazards, and maintenance issues, supporting the safe operation of buildings and facilities
- Maintained accurate logbooks, incident reports, and audit trails in line with College policies and procedures
- Provided a visible and approachable presence, supporting staff, students, and visitors across a diverse academic environment
- Liaised with Estates, Facilities, and other internal teams to support operational requirements and issue resolution
- Assisted with emergency procedures and evacuation drills, ensuring adherence to safety protocols
- Applied sound judgement and initiative within established procedures to manage incidents and day-to-day operational challenges
- Developed strong understanding of working within a structured, policy-driven environment, ensuring consistency, compliance, and professionalism
Security Officer / Control Room Operator/ Car park
Lewisham Shopping Centre (Land Securities)
London
2003.01 - 2015.01
- Operated within a large, high-footfall shopping centre environment, supporting security, safety, and day-to-day site operations across a multi-use public space
- Monitored and operated CCTV and control room systems, including incident logging, evidence handling, and coordination with council CCTV, police, PCSOs, and emergency services
- Supported the transition from analogue to digital CCTV systems, working alongside contractors during installation and implementation
- Managed a centralised “Shop Alert” communication system, distributing real-time information relating to incidents, known offenders, and operational updates across the site
- Responded to a wide range of incidents including emergencies, safeguarding situations, and public safety risks, maintaining a calm and professional approach under pressure
- Liaised with external agencies and local partnerships, including Lewisham Business Against Crime (LBAC), supporting intelligence sharing and crime prevention initiatives
- Conducted fire risk inspections on behalf of the landlord, supporting compliance and tenant safety across a large commercial site
- Supported contractor activities by providing site access, escorting works, and sharing building and infrastructure knowledge
- Monitored and reported faults, hazards, and maintenance issues, contributing to the safe and efficient operation of buildings and facilities
- Managed traffic flow and service areas, ensuring safe movement of vehicles and pedestrians within a busy multi-storey car park and service zones
- Supported public events and high-volume operations, including first aid response and incident management within complex, crowded environments
- Produced detailed reports and evidential documentation for police and building management, maintaining accurate records in line with operational and legal requirements
- Managed high-risk and sensitive incidents, including vulnerable persons, public disorder, and major emergencies, contributing to coordinated multi-agency responses
- Adapted to evolving threat environments, implementing updated security measures during periods of heightened risk (including the London 7/7 attacks and 2011 riots)
Security Officer → Supervisor
Bloomberg L.P. TV
London
1999.01 - 2003.01
- Progressed from frontline roles into a supervisory position within a high-profile, multi-tenant corporate building, including HMRC offices
- Supervised daily security operations, coordinating team activities and ensuring consistent service delivery across a 24/7 environment
- Managed access control procedures across a shared occupancy building, ensuring strict control of authorised personnel within sensitive and restricted areas
- Monitored CCTV systems and supported investigations, including evidential logging and incident reporting in line with operational procedures
- Responded to incidents and emergencies, maintaining a calm, professional approach within a high-pressure corporate and media environment
- Supported contractor works, including refurbishment and maintenance activities, ensuring safe access and adherence to site security and safety requirements
- Conducted time-critical fire alarm testing within a live broadcast environment, working within strict operational windows (e.g. advert breaks) to prevent disruption and financial impact
- Implemented enhanced security measures following post-9/11 requirements, adapting procedures in response to evolving threat and compliance standards
- Maintained accurate records, incident reports, and logbooks, supporting auditability and operational transparency
- Liaised with internal departments, external contractors, and emergency services to ensure coordinated responses and continuity of operations
- Contributed to team development through informal guidance and support of new officers, strengthening consistency and performance
Education
A-Levels -
Lewisham College
London 1994.09 - /1996
GCSEs -
Hatcham wood
London 1990.09 - 1993.06
Skills
- Facilities and site operations
- Security systems and access control
- Health & safety and compliance
- Contractor coordination and liaison
- Incident response and problem solving
- High-volume workload management
- Data handling and systems administration
- IT systems and operational tools
- Technical documentation and reporting
- Communication and stakeholder engagement
- Diverse stakeholder engagement and customer service
- Equipment maintenance and fault identification
Certification
- IOSH / Environmental Awareness Training
- C&G NVQ Level 2 Customer service/ care
- Emergency First Aid at Work + AED
- Mental Health First Aid
- Emergency Planning and Response Awareness
- Physical Intervention Training
- Fire Safety / Fire Warden Awareness Training
- Risk Assessment Awareness
- COSHH Awareness
- Records Management & Data Protection (FOI/GDPR)
- Equality, Diversity & Inclusion Training
- Lift Release Training
- ACAS Car Park Systems Training
- Office 365 / Communication Systems Training
Additional information
- Full UK Driving Licence (Car & Motorcycle)
- Experience as a respite foster carer, supporting vulnerable children and working closely with social services under structured safeguarding requirements
- Interest in history and science documentaries, with a naturally curious mindset and enjoyment of learning new things
- Enjoys cooking and food preparation, bringing organisation, timing, and attention to detail into everyday tasks
- Guitar enthusiast, with a disciplined and consistent approach to learning
- Keen interest in nature, wildlife, and the environment
Timeline
Technical Services Administrator (Access Control / ID Services)
Imperial College London
2021.08 - 2026.05
Security Officer
Imperial College London
2014.05 - Current
Security Officer / Control Room Operator/ Car park
Lewisham Shopping Centre (Land Securities)
2003.01 - 2015.01
Security Officer → Supervisor
Bloomberg L.P. TV
1999.01 - 2003.01
A-Levels -
Lewisham College
1994.09 - /1996
GCSEs -
Hatcham wood
1990.09 - 1993.06