Paul Cameron
Glasgow
Summary
A highly skilled professional with experience in HTML, CSS, PHP, Java, and Python. Demonstrates strong problem-solving abilities and effective communication skills. Proven track record of excelling in stressful situations while maintaining punctuality and dedication. Qualified in emergency First Aid and experienced in MS Excel and other MS Office applications. Adept at incident triage, technical incident assessment, operational impact analysis, and inventory management. Known for multitasking efficiency and delivering exceptional customer service.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Service Support Coordinator
NHS 24
Glasgow
08.2025 - Current
- Supported tactical coordination and monitoring of IT infrastructure and services for national 24/7 healthcare delivery.
- Oversaw scheduling of service support staff to meet fluctuating demand and workload.
- Implemented tools for tracking service performance and customer satisfaction metrics.
- Assisted in incident triage and management by assessing technical incidents and prioritising them accordingly.
- Facilitated communication during service outages as a point of contact between technical support, management, and clinical staff.
- Monitored service performance to identify degradation early, prompting restoration procedures to reduce impact.
- Communicated complex technical issues in simple terms for stakeholders and advised on operational effects of system changes.
- Adhered to standard operating procedures and ITIL frameworks to ensure integrity of healthcare systems in a fast-paced environment.
Operations Assistant/Admin
EIS (Efficient Infrastructure Solutions)
01.2024 - 02.2025
- Responsible for managing administrative tasks for a laptop scheme, including inventory tracking, order processing, and customer inquiries.
- Collaborated with cross-functional teams to ensure smooth operations and timely delivery of laptops to customers.
- Utilized organizational and multitasking skills to prioritize tasks and meet deadlines effectively.
Barista
Costa Coffee, Auldhouse Retail Park
01.2018 - 01.2024
- Demonstrated exceptional customer service skills and maintained a friendly, welcoming atmosphere.
- Worked efficiently in a high-pressure environment, managing customer orders and multitasking effectively.
- Collaborated with a diverse team to ensure smooth operations and provided training to new employees.
Education
Bachelor of Science - Computer Science
University of Strathclyde
01.2018 - 01.2023
High School - undefined
St Ninian High School
01.2012 - 01.2018
Skills
- Programming Languages:
- HTML - CSS - PHP - Java - Python
- Problem-Solving
- Strong communication skills
- Effective in stressful situations
- Hardworking and punctual
- Qualification in emergency First aid
- Experience working in MS Excel and other MS Office applications
- Incident triage
- Technical incident assessment
- Operational impact analysis
- Inventory management
- Multitasking efficiency
- Customer service excellence
Extra-Curricular/ Volunteering
Harlequin Youth Theatre Group (Registered Charity)
- From 2012-2022 I have performed in numerous theatre
productions, this has helped me to improve public speaking,
confidence, and teamwork skills.
- Transitioned to a volunteer role in 2022, assisting in
backstage operations as well as front of house, and general
support during performance weeks
- This has helped me to develop organisational skills and
problem solving, while also maintaining a strong commitment
to community arts and youth development
Timeline
Service Support Coordinator
NHS 24
08.2025 - Current
Operations Assistant/Admin
EIS (Efficient Infrastructure Solutions)
01.2024 - 02.2025
Barista
Costa Coffee, Auldhouse Retail Park
01.2018 - 01.2024
Bachelor of Science - Computer Science
University of Strathclyde
01.2018 - 01.2023
High School - undefined
St Ninian High School
01.2012 - 01.2018