Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Paul Brown

Southampton,Ham

Summary

Accomplished professional with extensive expertise in business management and operations, people management, and regulatory compliance. Proven track record in implementing ISO accreditations, Financial Conduct Authority compliance, and customer experience strategies. Adept at policy and process implementation, financial oversight, and strategic business planning. Skilled in organisational design, change management, and sales strategy development. Demonstrates decisive leadership with a focus on ethical conduct and customer satisfaction. Career goals include driving business growth through innovative strategies and continuous improvement initiatives.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
2027
2027
years of post-secondary education

Work History

COO/CTO

TechPassport
London, City of London
07.2022 - 03.2025
  • As a startup it was very important to be hands on with every part of the business, we all needed to pull up our sleeves and lead by example
  • TechPassport is not resource rich so a balance of hard work and keeping a high performing team motivated is extremely important
  • My role at Techpassport is very diverse and an exciting challenge
  • Not only has my role been COO, CTO I have also had involvement in the end-to-end sales process
  • One of the biggest successes at TechPassport was building a development team and delivering a solution that Morgan Stanley adopted and signed a 3 year contract for (paid in advance) renewing 3 large bank contracts and achieving the ISO27001 and 9001
  • I have loved working with major clients such as IBM, AWS, Aviva, Morgan Stanley where I have built some excellent relationships
  • HR and People Management, this included managing all areas of the business
  • Deputy and Acting CEO
  • Managing the C Suite team
  • Business Strategy and planning
  • Financial management, including P&L management accounts, budgets and cash flow forecasting, R&D and tax returns
  • Key stakeholder management
  • Investment management (EIS Applications, Cap Tables, portfolio management) Raising Investment
  • Regulatory compliance and ISO management
  • Client engagement
  • Advisory board management
  • Representing the company at events including talking on panels
  • Sales Management inclusive of demoing the platform and closing sales
  • Project Management
  • Development lifecycle inclusive of the product management and delivery
  • Championed the adoption of AI technologies, accelerated digital innovation.
  • Devised effective disaster recovery plans; ensured minimal downtime during crisis situations.
  • Coordinated cross-functional teams to accomplish project objectives.
  • Oversaw system upgrades to improve end-user experience.
  • Crafted budget-friendly IT solutions without compromising on quality or functionality.
  • Achieved regulatory compliance by keeping abreast of new laws and industry best practices.
  • Drove process automation initiatives, reduced redundancy in workflows.
  • Led digital transformation projects for increased operational efficiency.
  • Delivered cutting-edge technology solutions to drive business growth.
  • Fostered a culture of continuous improvement by introducing Lean Six Sigma practices.
  • Liaised with stakeholders for alignment of IT strategy with business goals.
  • Mitigated risks associated with IT infrastructure through robust contingency planning.
  • Spearheaded cybersecurity initiatives, bolstered data security protocols.
  • Launched customer-centric digital products enhancing brand reputation and market presence.
  • Executed cloud migration strategies with seamless transition of operations.
  • Instituted robust data management systems; safeguarded confidential company information.
  • Directed software development teams for timely product launches.
  • Streamlined operations by implementing agile methodologies.
  • Managed vendor relationships, ensured optimal service delivery.
  • Developed and implemented strategic IT policies, enhanced organisational performance.
  • Diagnosed and troubleshot software and hardware faults in person and by phone.
  • Oversaw administration including for job scheduling, user account management and infrastructure replacement.

Operations Director

Funding Xchange
London, City of London
01.2022 - 07.2022
  • Since taking this role in January, I have made some significant improvements and had many successes for the company
  • From day one, I needed to be very hands on due to the amount of change that the company had been through over the past few years
  • It has been a great experience to work with a broker and 70-plus Lenders including Santander and Natwest
  • My role at Funding Xchange is to help the growth of the company and create a culture where people could progress and achieve their KPIs and accountabilities
  • The month prior to me joining several key employees left the company, this meant there was also a lot of restructuring and organisational design to implement
  • Managing the Market Place - The Market Place is where SMEs look to obtain funding from Lenders
  • There is a team of 6 BFS who, throughout 2021, were achieving funding of £500K a month
  • In my first 3 months, the team achieved excess of £2 million a month consecutively
  • HR functions across the business, including recruitment, ER, disciplinary and capability
  • I introduced Employee benefits and many new processes to support the company and the employees
  • Supplier relationships including negotiation of Credit Referencing Data
  • Lender Relationship Management
  • Introduction of automation for the sales team
  • Introduction of a company CRM and workflow management
  • Recruit and restructure the Market Place
  • Cost and budget approval

Head of Operations

LendingMetrics
09.2017 - 01.2022
  • Company Overview: LendingMetrics is a fast pace Fintech
  • During my time we have many successes, the year before I started, LendingMetrics made a loss of around £50K and to date there is profit being made of over £200K per month
  • I achieved this by driving the right culture and performance
  • Ensuring that the company had the right backbone for success, meaning the right people in place, the right support network and achieving ISO
  • I looked after all operations within the company and managed all employees (either direct or indirect)
  • Achieving ISO 27001 and 9001 within 2 months (January 2018) with the last audit we had no minor or major non-conformities
  • The auditor said that our audit was the best they had ever done
  • Team growth, due to the recruitment process that I put in place we employed the right people in to the right roles ensuring that each area of the business was set up for success
  • Sales automation, was introduced to ensure that the BDMs could focus their time on areas that would generate revenue
  • This also included an overhaul of targets in line with the growth of the business and not just off the back of previous years with a % uplift
  • This also meant balancing the revenue v volume strategy, reducing the risk
  • Managing the HR process throughout a multi-site organisation, this included, Overseeing Marketing and Advertising, Overseeing Sales, Overseeing Finance, Overseeing Development, FCA Compliance, Customer Engagement and increasing Satisfaction, Strategic Planning for Business Growth, Business Automation
  • LendingMetrics is a fast pace Fintech

Operations Manager

MarketMakers
05.2016 - 09.2017
  • Managing the Direct Marketing Managers, Telemarketers and their clients whilst ensuring that the projects are run on time and in line with the client's requirements
  • Dealing with all aspects of HR within the teams, this includes a strong focus on ER
  • Supporting the Direct Marketing Managers with all aspects of HR, including sickness
  • Performance Management (including capability and disciplinary)
  • Recruitment and team promotions
  • Including skills gaps and talent searches to enable company growth and diversification
  • Monthly sales targets of over £100,000
  • Managing the KPIs (15 KPIs in total)

Business/ HR Manager

Rowe Sparkes Partnership
07.2015 - 05.2016
  • Managing the HR process throughout a multi-site organisation, this included, Recruitment, identifying the roles, creating the job specification and advertisement strategy, Inductions, ensuring that the induction process would give the new starter the best opportunity to succeed within the organisation
  • TNAs (Training needs analysis) individual and companywide, Contractor and consultant's contracts, Completing Annual Appraisals (pay related) and monthly one2ones, Capability and Disciplinary procedures, including formal meetings, Attendance management, Employee relations and Retention, Change Management, Redundancy - running a redundancy program to ensure the company's future
  • The redundancy process was completed in line with the law and ACAS guidelines
  • Controlling costs and making commercial decisions
  • Marketing and Advertising

Operations Manager

Douglas Stafford
12.2012 - 07.2015
  • All aspects of HR Management
  • Created and wrote the HR policies in line with employment law
  • This included, contracts of employment, terms and conditions, policies and employee handbooks
  • Recruitment, selection, induction and effective probation meetings
  • Attendance Management, lateness, sickness, emergency leave and holiday
  • Coaching, training and TNAs
  • Performance Management
  • Annual appraisals and monthly one2ones
  • Change Management
  • Management Training and development
  • Reward Management
  • Talent pools
  • Employee Benefit
  • Capability and Disciplinary
  • Employment Law and legislation
  • Dealing with consultants and contractors
  • Payroll budgeting
  • Managed a staff budget of over £2,000,000
  • Managed and developed a team of 9 Supervisors
  • Planned and ensured there was a strategic Business Plan in place for all departments
  • Decision making for Commercial / Financials on costs and to continually reduce costs and wastage
  • Ran between 30 - 50 Projects/ Programmes at one time
  • Managed all Internal and External Operational Departments
  • Ran projects in line with client expectations
  • Continuously ensured that the Business is exceeding KPIs
  • ISO Auditing and took responsibility of the ISO delivery
  • Implementation of Training Plans around Service Delivery; these are created around scores on Mystery Shops
  • Quality and Staff Development

Education

Foundation Degree - Business Management

Portsmouth Business School
London
01.2005 - 01.2008

CIPD Level 7 Advance Diploma - Currently Studying

Human Resource Management
ICS

Skills

  • Business Management and Operations
  • People management
  • ISO accreditations
  • Financial Conduct Authority Compliance
  • Customer Experience and Retention Strategy
  • Policy and Process Implementation
  • Finances and Budgets
  • Business Strategy
  • Organisational Design and Business Change
  • Sales Strategy and Sales Cycle Management
  • Culture and team building
  • Change Management
  • Project Management
  • Agile
  • Lean
  • Scrum Master
  • Product Owner
  • Performance analysis
  • HR and Employee Relations
  • Facilities Management
  • Performance metrics implementation
  • Quality assurance oversight
  • KPIs formulation
  • Business intelligence tools
  • Strategic visioning
  • Business performance measurement
  • Decisive leadership
  • Ethical conduct
  • Customer focus
  • Sales growth strategies
  • Budget development and oversight
  • Regulatory compliance knowledge
  • Decision making under pressure
  • Risk mitigation
  • Employee motivation
  • Supply chain management

Custom

  • CIPD Level 7 Advance Diploma - Human Resource Management, Currently Studying, Human Resource Management in Context, Leadership, Managing and Developing People, Developing Skills for Business Leadership, Investigating a Business Issue from a HR Perspective, Resourcing and Talent Management, Managing Employee Relations, Learning and Talent Management, Reward Management, Employment Law
  • Foundation Degree in Business Management, Portsmouth Business School, 09/01/05, 06/01/08, Pass (20 points needed for Honor's)
  • First Aid at work (3 day intensive)

References

References available upon request.

Timeline

COO/CTO

TechPassport
07.2022 - 03.2025

Operations Director

Funding Xchange
01.2022 - 07.2022

Head of Operations

LendingMetrics
09.2017 - 01.2022

Operations Manager

MarketMakers
05.2016 - 09.2017

Business/ HR Manager

Rowe Sparkes Partnership
07.2015 - 05.2016

Operations Manager

Douglas Stafford
12.2012 - 07.2015

Foundation Degree - Business Management

Portsmouth Business School
01.2005 - 01.2008

CIPD Level 7 Advance Diploma - Currently Studying

Human Resource Management

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