Paul Bennett
Felixstowe,Suffolk
Summary
A dedicated professional with extensive experience in customer facing roles. Known for punctuality and reliability. Demonstrates exceptional listening capacity, efficient time-keeping, and a strong commitment to target achievement. Possesses patience and resilience, ensuring high-quality customer service. Always teaching myself new skills, from building a website to repointing a chimney stack. All challenges accepted! Immediate start available if required.
Overview
19
19
years of professional experience
Work History
Courier
Carr Road Distribution
Felixstowe, Suffolk
08.2023 - 11.2024
- Handled customer complaints professionally, resulting in repeat business.
- Secured all packages effectively prior to transportation, decreasing loss from damages.
- Reduced late deliveries through effective route planning.
- Liaised closely with office staff and other couriers during peak periods, providing flexibility to maintain customer expectations.
- Adhered to traffic rules consistently, ensuring safe driving practices.
- Maintained neat and clean appearance whilst delivering parcels to uphold company image.
Business Owner
Out & About Cars LTD
Felixstowe, Suffolk
05.2018 - 06.2023
- Built a website for the business, increasing visibility and customer base.
- Consulted with customers to assess needs and propose optimal solutions.
- Accompanied and transported vulnerable clients, completed E-learning courses on Dementia, Alzheimer's and well-being to increase understanding and improve customer confidence.
- Provide a high level of customer service whilst maintaining a very professional image at all times.
- Reliable, responsible, flexible and willing to go the extra mile.
- Oversaw business budget planning and administration, accounting functions, purchasing and payroll.
Taxi Driver
Self Employed
Felixstowe, Suffolk
01.2017 - 05.2018
- Excellent communication and interpersonal skills.
- Handled high pressure situations during peak hours, maintaining excellent service standards.
- A warm and approachable manner, competent driving skills and a good knowledge of the road and traffic systems.
- Good geographical knowledge, planning and time management skills.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Upheld high standards of cleanliness, sanitation and service.
Mortgage and Protection Advisor
Countrywide Principal Services
, Suffolk & Essex
05.2016 - 10.2016
- CeMAP III qualification achieved, requiring studying detailed, technical information, culminating in a set of exams.
- All 3 levels of CeMAP completed within 3 months.
- Comprehensive understanding of the compliance and legal framework required.
- Processed technical information and used good mathematic skills.
Sales, Service and Retention Consultant
Direct Line
Ipswich, Suffolk
09.2008 - 04.2016
- Gathering information from customers while remaining tactful.
- Strong communication and an ability to understand and process technical information.
- Adhering to strict underwriting parameters.
- Thrived in a high pressure environment, hitting and exceeding company targets and KPI's.
- Elected by peers to represent them in the Employee Representative Body.
- Delivered customised training programmes to improve workforce skills and knowledge.
Area Sales Representative
British Gas and EDF Energy
, Suffolk & Norfolk
08.2005 - 05.2008
- This role required excellent product knowledge, good communication, active listening skills, good rapport-building, time-management and organizational skills.
- Travelled extensively throughout assigned region to meet clients personally.
- Boosted company reputation by delivering exceptional customer service.
- A positive attitude, resilience, determination to succeed and perform well under pressure to hit sales targets were essential.
Education
Certificate in Mortgage Advice and Practice (CeMAP) parts I, II and III -
London Institute of Banking & Finance
08-2016
NVQII - Customer Service + NVQII - Administration -
City and Guilds
9 GCSE's -
Orwell High School
06-1996
Skills
- Listening capacity
- Target achievement
- Patience and resilience
- Customer service-oriented
- Punctuality and reliability
- Customer retention focus
- Sales acumen
- Sensitivity and empathy
Additional Information
Full UK driving licence B1
First aid trained
Affiliations
- Fishing
- Landscaping and gardening
- Cooking
- Kitchen Dj!
References
References available upon request.
Personal Information
My partner and I sold our house, left our jobs and have been travelling South East Asia since leaving my last employment. A once in a life time opportunity for us. Our intention was to relocate upon returning and for me to start the next chapter in my career.
Timeline
Courier
Carr Road Distribution
08.2023 - 11.2024
Business Owner
Out & About Cars LTD
05.2018 - 06.2023
Taxi Driver
Self Employed
01.2017 - 05.2018
Mortgage and Protection Advisor
Countrywide Principal Services
05.2016 - 10.2016
Sales, Service and Retention Consultant
Direct Line
09.2008 - 04.2016
Area Sales Representative
British Gas and EDF Energy
08.2005 - 05.2008
NVQII - Customer Service + NVQII - Administration -
City and Guilds
9 GCSE's -
Orwell High School
Certificate in Mortgage Advice and Practice (CeMAP) parts I, II and III -
London Institute of Banking & Finance
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