Paul Beales
Harrogate,North Yorkshire
Summary
A dedicated and organised Operations Manager with extensive experience in managing frontline staff. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to deliver projects in timely manner.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Project leader
North Yorkshire Council
Harrogate, North Yorkshire
04.2024 - Current
- In a relief position TUPED across from Harrogate Borough Council. Overseeing a small team in the delivery of recycling wheeled bins to 75,000 homes across the Harrogate District.
- Determine daily schedules and keep project on track against the requirements of the project plan
- Log deliver issues in relation to flats, back street presentations and properties unable to accommodate a wheeled bin.
- Liaise with recycling collection drivers to update them on the delivery status of wheeled bins for the collection rounds they drive and any issues that need to be identified.
- Attend a weekly meeting to update the project team stakeholders of delivery status and any property / street issues that need to be addressed.
Operations Manager Waste & Recycling
Harrogate Borough Council
Harrogate
04.2018 - 03.2024
- Collectively responsible for managing all aspects of the day-to-day operations of the council's waste services which includes the management of more than 100 frontline staff.
- Continually respond to competing pressures, such as sickness, breakdowns and changing demands in the services. To co-ordinate resources ensuring that key functions of the Council are delivered using own initiative and authority.
- Make proposals regarding the use of vehicles, plant and personnel in the operation of services, and to ensure maximum daily availability to meet operational requirements.
- Ensure the services provided are operated safely and that all staff are aware and updated on the requirements under the relevant Health and Safety Legislation.
- Manage collection round balancing insight of new developments using collection route software.
- Ensure a continual and consistent compliance with road transport law.
- Use own initiative to take decisions when services have failed due to vehicle breakdowns, inclement weather conditions, reduced frontline staff.
- Identify future recruitment needs to ensure new starters/leavers from teams are in balance to protect services. Undertake shortlisting and interviews.
- Effectively manage the day to day performance of team members including identifying and addressing conduct, performance and absence matters, including through formal HR processes where appropriate.
- Liaise with colleagues and outside agents on new collection points/developments, ensuring health and safety considerations are investigated and implemented.
- Liaise with workshop colleagues/maintenance partners to help reduce vehicle downtime and the safe utilisation of the Council's fleet.
- Work with management on service improvements to ensure that services continue to be delivered efficiently and consistently.
- Motivate individuals and teams ensuring best practice is deployed across the waste management service area through regular dialogue and formal appraisals as individuals and teams.
- Communicate effectively with teams, delivering informative and relevant training in tool box talks/ training, ensuring instructions are understood.
- Investigate and implement corrective and preventive action in respect of accidents and complaints. Liaising with relevant sections/organisations as required.
- Communicate effectively with senior management householders, businesses, Councillors and other key stakeholders regarding service provision and queries
- Ensure various systems are used consistently and accurately. These include customer contact systems, driver hours monitoring, vehicle tracking, in-cab software, CCTV, commercial waste and HR systems. This includes inputting, reviewing and understanding data that impacts on the service area and teams.
Performance & Improvement Officer
Harrogate Borough Council
Harrogate
11.2013 - 03.2018
- Collated, validated, reviewed, and presented waste data, using Microsoft Office suite, including designing and interrogating complex excel spreadsheets
- Analysed data and lead on performance monitoring and reporting against the Councils environmental priorities and targets. This includes submission to the national wastedataflow.
- Ensured the effective and efficient use of ICT systems that support the delivery of the waste and recycling service, which includes customer services systems and waste management systems
- Managed the Councils recycling credit claim scheme ensuring income of approx. £1 million per annum is claimed and reconciled.
- Managed a variable workload and demonstrated the ability to prioritise to meet strict internal/external deadlines.
- Attended appropriate meetings/working groups on recycling and data.
- Analysed performance trends to identify potential problem areas for action
Technical Waste Officer
Harrogate Borough Council
Harrogate
12.2006 - 10.2013
- Prepared material to publicise and promote the Councils waste and recycling services. Producing information, advice and guidance to residents face to face at events and over the phone.
- Prepared and presented educational material on waste/recycling matters to all stakeholders including schools and local community groups
- Represented the Council internally and externally including attendance at relevant committees and senior management team
- Assisted with the implementation of new waste and recycling initiatives. This included the development, preparation, training and monitoring of service initiatives.
- Contributed to the development and delivery of commercial waste services. To improve provision and continually assess working methods, procedures and practices
- Provided an efficient and courteous first point of contact for the services customers, responding to internal/external enquiries which may include dealing with difficult and challenging situations or customers
- Investigated new business opportunities by ensuring all enquiries are followed up quickly. This would include site visits to assess customer requirements and prepare quotations, provided technical advice and assistance and offer solutions and carry out risk assessments.
- Prepared commercial waste invoices and ensured that all monies were paid. Assist with the monitoring of expenditure/income and reporting exceptions
- Liaising with collection crews in regards to commercial waste customers who had not paid their invoices
Quality Technician
Sarnatech BNL
Knaresborough
01.2001 - 11.2006
- Worked as a Quality Technician at a thermoplastic company
- Inspected both existing and new products to verify conformance to specifications.
- Facilitated day-to-day quality inspections and maintained related documentation.
- Monitored compliance and assisted with adherence to ISO standards and internal quality metrics.
- Prepared correct sample quantities for analysis.
- Checked raw materials' quality met manufacturing requirements.
- Kept databases updated with relevant technical documentation and reports.
- Reported production issues for swift remedy, eliminating operational disruptions.
- Defined quality targets and monitored departmental activities and KPIs to evaluate performance.
- Audited components and materials across all stages of manufacturing process.
Education
Bachelor of Arts - Sports Management
Sheffield Hallam University
Sheffield 09.1998 - 05.1999
Higher National Diploma - Sports Studies
Clarendon College
Nottingham 09.1996 - 06.1998
BTEC National Diploma - Business and Finance
King James School
Knaresborough, North Yorkshire 09.1994 - 06.1995
GCSEs - including English, Maths and Science
King James's School
Knaresborough 09.1988 - 06.1993
Skills
- Leadership skills
- Product knowledge
- Attention to Detail
- Project Management
- Customer relationship building
- Excellent communication skills
- Process Improvement
- Data processing
Affiliations
- I'm an enthusiastic football fan who has followed the game for forty years. I particularly like statistics associated with the game. I have played since I was eight and still play in the local veterans league
- Help support the coaches at my sons U12 football team
- Regular at the gym looking after my health
Certification
Level 2 Gym instructor - Future Fit 2005
Nutrition and weight management - Future Fit 2005
Driving Licence - 1995
DBS - 2023
References
References available upon request.
Timeline
Project leader
North Yorkshire Council
04.2024 - Current
Operations Manager Waste & Recycling
Harrogate Borough Council
04.2018 - 03.2024
Performance & Improvement Officer
Harrogate Borough Council
11.2013 - 03.2018
Technical Waste Officer
Harrogate Borough Council
12.2006 - 10.2013
Quality Technician
Sarnatech BNL
01.2001 - 11.2006
Bachelor of Arts - Sports Management
Sheffield Hallam University
09.1998 - 05.1999
Higher National Diploma - Sports Studies
Clarendon College
09.1996 - 06.1998
BTEC National Diploma - Business and Finance
King James School
09.1994 - 06.1995
GCSEs - including English, Maths and Science
King James's School
09.1988 - 06.1993
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