Overview
Work history
Education
Certification
Work availability
Quote
Skills
Timeline
CustomerServiceRepresentative
Paul Arnold

Paul Arnold

Moreton,Wirral

Overview

37
37
years of professional experience
2
2
years of post-secondary education

Work history

Small business owner

Primo Sacchi
Birkenhead, Wirral
02.2012 - Current
  • Launched new products.
  • Reviewed financial data and reports to formulate annual and quarterly budgets.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Managed cash flow.
  • Demonstrated exceptional customer service, backed up by customer feedback.
  • Researched market trends and consumer behaviour to support business decision-making.
  • Facilitated ongoing website updates and maintenance to align with brand evolution.
  • Selected and procured industry-leading software and innovations to support operational efficiency.
  • Liaised with vendors to achieve fsuppliers product pricing and timely stock replenishment.
  • Promoted company products and services on social media to increase brand awareness.
  • Forecasted sales figures and aligned inventory with expected demand.
  • Addressed operational inefficiencies, implementing actionable improvements to support business growth.
  • Product photography and editing ready for product listings.
  • Creating all product listings on Amazon, Shopify site and eBay.
  • Basic SEO on the website including the images.
  • Scorecard generstion to show effectiveness of different areas.
  • All email and written customer services.
  • Collaboration with industry professionals for assistance iwith advertising on Amazon, Google and Social Media.
  • Email campaigns to existing customers.

Trainee electrician

Sub Contractor
London, London
03.2008 - 02.2012
  • Tested wiring and other system parts to determine electrical flow and function.
  • Assisted with electrical installations, including lighting and smoke detectors.
  • Maintained clean, neat and organised work areas.
  • Demonstrated knowledge of safety protocols and industry best practices.
  • Gathered parts supplies and tools in preparation for each workday or new job.
  • Reviewed wiring and circuit diagrams to determine sequences and methods of operation.
  • Used hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Inspected wiring to evaluate issues and identify short circuits.
  • Supported team members to deliver high-quality workmanship.
  • Installed new electrical components and fixtures.
  • Promoted commitment to safety standards and HSE requirements.
  • Measured and cut required supplies such as wire and conduit.
  • Adhered to work site safety protocols and reported potential hazards.
  • Followed direction of senior electrical professionals to complete safe, efficient and accurate work.
  • Collaborated with team members to accomplish projects.
  • Diagnosed and tested wiring faults, recording details for traceability.
  • Repaired existing systems and replaced malfunctioning parts.
  • Shadowed qualified electricians to understand electrical installation, repair and maintenance tasks.
  • Reviewed wiring and circuit diagrams to effectively determine sequences and methods of operation.

Mortgage broker

Cavendish Mortgage Brokers
London, London
03.2007 - 03.2008
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Drove a culture of high productivity and continuous improvement by establishing KPI metrics across all sales operations.
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Adhered to all compliance guidelines for retail mortgage lending.

Mortgage Broker

Cobalt Capital LLP
London, London
Mar 2005 - Mar 2007
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Promoted, grew and preserved network and referral systems, boosting client retention rate.
  • Trained and mentored 1 junior broker to consistently achieve annual sales targets.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.

Mortgage Broker

John Charcol
London, London
Mar 2004 - Mar 2005
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Promoted, grew and preserved network and referral systems, boosting client retention rate.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Provided exceptional level of customer service at all stages of mortgage loan process.

Mortgage Broker

WJ Meade / Robert Stirling
London, London
1998 - 2004
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Provided additional advice and guidance on buildings cover and life insurance.

Mortgage Broker

Woolwich Building Society
Barkingside, Essex
03.1998 - 03.1999
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Promoted, grew and preserved network and referral systems, boosting client retention rate.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.

Mortgage Broker

WJ Meade
Enfield, Middlesex
03.1994 - 03.1998
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.

Mortgage Broker

Adam Kennedy
Waltham Abbey, Hertfordshire
1991 - 1994
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.

Mortgage Broker

Key Consultants
Milton Keynes, Buckinghamshire
1989 - 1991
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.

Bank Clerk

Natwest Bank
Dunstable, Bedfordshire
1987 - 1989
  • Managed accounts and financial transactions for new and existing customers.
  • Performed document enquiries to resolve disputed transactions.
  • Balanced internal banking transactions daily.
  • Prevented fraud by verifying customer identities and validating transaction details.
  • Guaranteed transparent transactions by ensuring compliance with established banking policies.
  • Avoided non-compliance losses, maintaining detailed records on transaction details.
  • Guaranteed transparent transactions, enforcing compliance with established policies.
  • Enabled smooth processing of financial transactions, working collaboratively with customers and bank departments.
  • Helped customers complete credit card and general bill payments in-person or via online banking system.
  • Organised transfers to move money between customer accounts, between customers, and between businesses.
  • Inspected cheques and money orders to identify fraud markers.
  • Maintained compliance with internal controls and UK banking regulations.
  • Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
  • Directed customers to necessary personnel for specific questions or advanced service requests.
  • Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
  • Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
  • Processed cash deposits and withdrawals for customers.
  • Adjusted client accounts with credits or debits matching current needs.

Education

A-Levels - Maths, Physics, Computer Science

Vandyke Upper School And Community College
Leighton Buzzard
09.1985 - 05.1987

Certification

Financial Planning Cerificates 1,2 and 3

CeMAP

City & Guilds Electrical Installation

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

If you are not part of the solution, then you are part of the problem. People do not plan to fail, they fail to plan.
Unknown

Skills

  • Learn new things quickly
  • Enjoy learning
  • Enquisitive mind
  • Like to know how things work
  • Good with numbers
  • Good with people
  • Look at different ways to achieve a goal
  • Open to ideas
  • Like to plan
  • Can adapt if plans change
  • Happy to work in a team and on my own
  • Reliable
  • Responsible
  • Trustworthy

Timeline

Small business owner

Primo Sacchi
02.2012 - Current

Trainee electrician

Sub Contractor
03.2008 - 02.2012

Mortgage broker

Cavendish Mortgage Brokers
03.2007 - 03.2008

Mortgage Broker

Cobalt Capital LLP
Mar 2005 - Mar 2007

Mortgage Broker

John Charcol
Mar 2004 - Mar 2005

Mortgage Broker

WJ Meade / Robert Stirling
1998 - 2004

Mortgage Broker

Woolwich Building Society
03.1998 - 03.1999

Mortgage Broker

WJ Meade
03.1994 - 03.1998

Mortgage Broker

Adam Kennedy
1991 - 1994

Mortgage Broker

Key Consultants
1989 - 1991

Bank Clerk

Natwest Bank
1987 - 1989

A-Levels - Maths, Physics, Computer Science

Vandyke Upper School And Community College
09.1985 - 05.1987

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Paul Arnold