Paul Armson
Northampton,Northants
Summary
Accomplished professional with a proven career of creating, transforming and leading high performance teams in IT Consultancy, Pre-sales and technical implementation. A natural leader that drives individual and team performance, team engagement and business improvement. Committed to leveraging skills to drive organisational success and foster a collaborative work environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Associate Director
Verizon Business Group
Reading, Berkshire
10.2019 - Current
- Driven, adaptable with a proven career of creating, transforming and leading high performing teams in the delivery of complex Collaboration and Customer Experience projects for global customers.
- Enhanced company reputation by maintaining high standards of corporate governance.
- Encouraged open communication channels, boosting internal transparency and trust among team members.
- Coordinated cross-functional teams, facilitating seamless project execution.
- Managed complex projects, ensuring successful delivery on time.
- Cultivated a performance-driven culture through regular feedback sessions and performance appraisals.
- Achieved organisational objectives by developing comprehensive strategic plans.
- Streamlined operational processes to improve efficiency.
Principal Consultant
Verizon Business Group
Reading, Berkshire
11.2014 - 10.2019
- Delivered expert advice to clients on various business challenges in the collaboration and customer experience space.
- Conducted large transformation projects in the collaboration and customer experience space developing and implementing solutions for customers across the globe.
- Researched emerging technologies, keeping abreast of industry advancements.
- Guided clients through complex change management processes successfully.
- Helped organisations improve customer satisfaction and achieve measurable results.
Principal Consultant
Unify Enterprise Communications
Milton Keynes
01.2012 - 11.2014
- Technical Design Authority on hosted, PAN government accredited OpenScape Solutions to the public sector as part of the Public Services Network (PSN).
- Deployed 90,000 seat Unified Collaboration Solution for a large government organisation.
OpenScape Solutions Integration Specialist
Siemens Enterprise Communications
Milton Keynes
01.2005 - 12.2011
- Involved with the introduction of the first Openscape Voice (HiPath 8000) into the UK.
- Working with Global Vendor Support for troubleshooting and escalating problems to design.
- Technical lead on complex Unified Communications implementations.
- Testing and introduction of 3rd Party products into the portfolio working closely with partners to achieve this.
- New product field trials prior to general release
- Specialist areas include, SIP protocol, Linux, QoS, Session Border Controllers and Cisco networking equipments.
HiPath 4000 Tier 3 Technical Support
Siemens Communications
Milton Keynes
01.1995 - 01.2005
- 3rd Line Technical Support Engineer Siemens HiPath 4000 / Hicom 300 PABX.
- Providing technical support to customers and field technicians.
- Escalating Product issues to design / engineering.
- Highlights include the deployment of a HiPath 4000 network for British Petroleum and the implementation of a track to factory satellite based telephony and data network for the McLaren Formula One Racing Team.
Education
BEng (Hons) - Electrical and Electronic Engineering
University of Nottingham
NottinghamA-Levels - Maths, Further Maths, Chemistry, Physics
Edlington Comprehensive School
DoncasterSkills
- Strategic planning
- Team building
- Business acumen
- Project oversight
- Salesforce expertise
- Performance analysis
- Contract negotiation
- Recruit onboarding
- Motivational leadership
- Senior client engagement
- Talent Management
Certification
TOGAF 9 Certified
ISC2
Ribbon SBC Core Support Professional
Oracle Certified Professional
Comptia Network +, A+
Full Driving License
Timeline
Associate Director
Verizon Business Group
10.2019 - Current
Principal Consultant
Verizon Business Group
11.2014 - 10.2019
Principal Consultant
Unify Enterprise Communications
01.2012 - 11.2014
OpenScape Solutions Integration Specialist
Siemens Enterprise Communications
01.2005 - 12.2011
HiPath 4000 Tier 3 Technical Support
Siemens Communications
01.1995 - 01.2005
BEng (Hons) - Electrical and Electronic Engineering
University of Nottingham
A-Levels - Maths, Further Maths, Chemistry, Physics
Edlington Comprehensive School
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