PAUL ANSAH
London,United Kingdom
Summary
Results-driven professional with expertise in planning and organisation, inter-department collaboration, and vendor relations. Skilled in complaint resolution, customer satisfaction evaluation, and performance metrics interpretation to optimise operational efficiency. Proficient in sales persuasion techniques, Microsoft Office Suite, and customer relationship management systems to enhance client engagement and drive business growth. Adept at multitasking and campaign evaluation, with a focus on achieving measurable outcomes. Committed to leveraging analytical skills and collaborative strategies to support organisational objectives and long-term success.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Brand Ambassador
IBA Global
London, England
06.2024 - 09.2025
- Represent IBA Global at various events, conferences, and tradeshows, promoting the company's products, services, and brand image to potential clients and industry stakeholders.
- Nurture relationships within IBA Global's online communities and social media channels, encouraging positive interactions, sharing company updates, and resolving customer inquiries or feedback.
- Collaborate with the marketing team to develop and implement brand awareness campaigns, including digital marketing initiatives, promotional activities, and influencer outreach programs.
- Conduct product demonstrations and presentations to educate customers and partners on IBA Global's offerings, highlighting key features, benefits, and competitive advantages.
- Gather valuable customer insights, feedback, and market intelligence through interactions at events and online platforms, providing recommendations to enhance IBA Global's brand positioning and customer experience.
- Gave out samples and promotional items during events for increased customer interaction.
- Maintained an upbeat attitude whilst promoting the brand, creating a positive impression on potential customers.
Apprenticeship, Business Analyst
City Skills Limited
Croydon, England
11.2022 - 06.2023
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Created tailored solutions by understanding and translating customer requirements into functional specifications.
- Ensured accurate documentation of all business requirements, aiding seamless project flow .
Business Administrator
City Skills Limited
05.2021 - 11.2022
- Represented company at conferences and seminars to boost outreach.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Translated business priorities into implementable actions.
- Managed day-to-day development issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Accomplished multiple tasks within established timeframes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Diploma of Higher Education - Sports Science
OCN
London 09/2018 - 06/2019
L2 in understanding Business Improvement technique - marketing
UCS
london 03/2024 - 05/2024
OCNLR Level 1 - Developing emotional intelligence
OCNLR
london 10/2018 - 06/2019
SVQ Level 2 - Business improvement Techniques
UCS college Group
07/2024 - 11/2024
Skills
- Planning and Organization
- Inter-Department Collaboration
- Vendor Relations
- Complaint Resolution
- Customer Satisfaction Evaluation
- Performance metrics interpretation
- Sales persuasion techniques
- Microsoft office suite proficiency
- Multitasking efficiency
- Customer relationship management systems
- Campaign evaluation
Certification
- September 2018 Certificate in Sports OCN United Kingdom
- June 2019 Developing Emotional Resilience OCNR LEVEL 1 Award OCN United Kingdom
- Level 2 Business Improvement Techniques
References
Reference available on request
Hobbies and Interests
Volunteering, Cooking, Watching movies., Listening to Music.
Affiliations
- football
Timeline
Brand Ambassador
IBA Global
06.2024 - 09.2025
Apprenticeship, Business Analyst
City Skills Limited
11.2022 - 06.2023
Business Administrator
City Skills Limited
05.2021 - 11.2022
Diploma of Higher Education - Sports Science
OCN
09/2018 - 06/2019
L2 in understanding Business Improvement technique - marketing
UCS
03/2024 - 05/2024
OCNLR Level 1 - Developing emotional intelligence
OCNLR
10/2018 - 06/2019
SVQ Level 2 - Business improvement Techniques
UCS college Group
07/2024 - 11/2024
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