Bilingual administrative professional with practical experience in office support and a solid background in ICT. Confident using Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint), cloud collaboration tools, and CRM systems. Experienced in calendar management, travel booking, document formatting, data entry, and basic tech troubleshooting. Comfortable working with digital tools, keeping files organized, and helping improve everyday processes. Tech-savvy, detail-focused, and flexible—committed to keeping things running smoothly in both office and IT-related tasks.