Patrycja Gabriela Dąbrowska

Work history

Police officer

Police Scotland

Edinburgh

01.2010 - Current

I have performed duties within several police departments during my 14 years service gaining vast range of experiences and skills. As a Police Constable and a Detective Constable I worked within emergency response, community policing, Domestic Abuse Investigation Unit, Rape Investigation Unit and latterly as a controller.
I investigated serious crimes including domestic violence and abuse, rapes and other sexual offences through gathering evidence via statement taking of victims, witnesses including children and interviewing suspects which led to convictions.
I regularly video interviewed Children Witnesses in Scotland with partner agencies ensuring their welfare by maintaining their centred approach.
I undertook trainings to keep abreast with police standard operating procedures.
As a Detective, I supported an investigation with my bi-lingual skills into an investigation within a Financial Investigation Unit of a Polish national who money laundered and lived from immoral means.
I regularly produced comprehensive reports with meticulous attention to detail when reporting to The Crown Office and Procurator Fiscal and secured convictions of high profile cases.
As a Community Officer I enhanced community safety with regular crime prevention initiatives within my beat area.
When in the front line, I regularly responded to emergency calls for immediate intervention and support, leading calm and effective negotiations with members of the public to diffuse highly charged situations.
I provided security at large-scale events, minimising potential threats effectively including Common Wealth Games in Glasgow.
I regularly apply analytical skills to interpret complex information for crime solving.
Collaborated closely with colleagues in multi-agency task forces including Social Workers, Housing Associations, Healthcare providers as well as charities like Woman's Aid, Shakti.
Improved team efficiency by providing training to new colleagues on the team.
I regularly performed risk assessments ensuring safety of the public and colleagues.
Upheld high ethical standards when dealing with sensitive information and kept sensitive intelligence safe and secure from unauthorised access.
Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.

Business analyst

Bank of Scotland

Edinburgh

06.2008 - 12.2009

Applied strong analytical skills to investigate and resolve discrepancies in syndicate loan payments.
Enhanced business performance and minimised risk through meticulous data analysis and rectification of errors by reconciliating accounts.
Collaborated with cross-functional teams to implement operational improvements and business strategies to minimise further risk within lending department.
Improved client relationships by addressing and managing their needs effectively whilst maintaining business needs.
Ensured accurate documentation of syndicate lending.
Unified efforts from multiple departments towards business developments and improvements in processes.

Financial controller

Lloyd's TSB

Edinburgh

06.2006 - 06.2008

Executed rigorous risk assessments for safeguarding company assets.
Provided input into short and long-term cashflow forecasts, optimising liquidity management.
Established effective financial controls, reducing risk of fraud and mismanagement.
Oversaw and approved monthly management accounts, contributing to strategic decision-making.
Oversaw bank reconciliations and managed short-term working capital, including credit control.
Assessed accounts and accounting systems in cases of alleged criminal activity.

Customer services advisor

Barclays Bank plc

Edinburgh

05.2004 - 06.2006

Performed cashier duties, including balancing and end-of-day banking, selling currencies and sending international payments.
Replenished and balanced ATM machine regularly and investigating and rectifying errors and maintaining high security within the branch.
Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
Recorded and processed customer data accurately.
Trained and mentored new staff on customer service and service delivery.
Improved customer satisfaction by promptly addressing and resolving complaints.
Offered assistance to team members during peak hours, promoting efficiency.
Remained vigilant to money laundering and fraud when processing high-value payments.
Processed high-value payments with meticulous accuracy.
Promoted new products to customers, driving brand awareness.
Developed strong relationships with customers fostering brand loyalty and repeat business.
Participated in team meetings sharing best practices for improving service delivery.
Maintained up-to-date knowledge, resulting in effective product promotion.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Conference and event assistant

Bedford Lodge Hotel

Newmarket, Suffolk

03.2004 - 05.2004

Ensured timely set-up of conference rooms by liaising with operations team.
Assisted guests during check-in process for a pleasant start to their event attendance experience.
Helped catering teams with food running and guest services to meet team goals.
Set up equipment in pre-determined layouts and locations to meet event needs.
Coordinated event setup, ensuring professional presentation.

Shop assistant

Dillons Newsagent

Newmarket, Suffolk

05.2002 - 03.2004

Updated product labelling and pricing to reflect discounts and offers.
Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Operated cash registers with accuracy and processed cash transactions.
Fostered positive relationships with customers to enhance loyalty and retention.
Assisted in inventory counts, maintaining accurate records.
Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
Resolved customer complaints and process issues with proactive problem-solving skills.
Worked energetically to maintain efficient operations during peak trading hours.
Greeted every customer warmly, promoting friendly atmosphere.
Completed opening and closing duties in line with established schedule.
Maintained clean, appealing shop environment for comfortable shopping experience.
Supervised junior staff activities and kept shop operational.
Prepared monthly invoices for customers using daily newspaper delivery service.

Summary

Overview

Work history

Police officer

Business analyst

Financial controller

Customer services advisor

Conference and event assistant

Shop assistant

Education

Certificate of Higher Education - Slavic Philology

A-Levels - Polish

A-Levels - Mathematics

A-Levels - English

Skills

Languages

Timeline

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