Patrycja Zoltek
Bristol
Summary
Highly skilled professional with expertise in strategic planning, productivity and organisation. Proficient in Excel, MS Word, PowerPoint, Outlook and other. Demonstrates strong problem-solving abilities and effective handling of billing inquiries. Bilingual with a deep understanding of regulatory standards. Experienced in mentoring and coaching, with a proven track record of effective delegating. Career goal includes leveraging skills to drive organisational success and mentor future leaders.
Overview
11
11
years of professional experience
Work history
E-Billing Assistant
DAC Beachcroft
Bristol
08.2023 - 01.2025
- Improved turnaround time by prioritising daily workload effectively.
- Managed invoicing for clients such as Aviva.
- Verified financial data for use in maintaining accounts receivable ledger.
- Produced/submitted invoices onto various portals accurately and efficiently to avoid late fees and penalties.
- Streamlined billing process.
- Prepared comprehensive Excel reports.
- Handled sensitive information securely; upheld privacy standards at all times.
- Reduced errors in invoicing by streamlining data entry processes.
- Raising and applying credit notes.
- Meetings with clients and partners.
Community Centre Assistant
Regus by IWG
Bristol
10.2022 - 07.2023
- Building good rapport and relationships with clients.
- Coordinated room bookings, ensuring optimal usage of centre spaces.
- Streamlined administrative tasks to enhance operational efficiency.
- Improved customer service standards by managing reception area efficiently.
- Delivered excellent customer service to facilitate a welcoming environment.
- Dealing with clients inquiries regards payment and invoices.
- Emails/postage and answering calls on behalf of clients.
- Brief sale and expansion of offices.
Waiter and Server
The Cottage Inn
Bristol
02.2022 - 09.2022
- Delivered excellent customer service through friendly and polite interaction.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Manager at The Robert Fitzharding
Wetherspoons
Bristol
01.2020 - 12.2021
- Opening and closing the venue.
- Fostered a positive work environment with regular team-building activities.
- Making sure the service is welcoming and that customers return.
- Managed team dynamics by implementing conflict resolution strategies.
- Complying with company policies.
- Enforced safety regulations to reduce workplace accidents.
- Key holder.
NHS Test and Trace Call handler
NHS
Bristol
06.2020 - 09.2020
- Sensitive call handling.
- Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
- Proficiently navigated difficult conversations.
- Giving correct information on Covid 19 and the instructions that certain persons had to follow.
- High knowledge of high advanced computer systems that had to be used.
Tenancy Support Worker - Admin
Bristol City Council
Bristol
01.2020 - 06.2020
- Contacting customers on behalf of Tenancy Support Workers.
- Booking appointments in calendars for the team.
- Traveled along with the Tenancy Officers to houses offered to clients.
- Making and sending offer letters.
- Typing, copying, scanning, emailing, and calling.
Bristol City Council Administrator
Bristol City Council
Bristol
08.2018 - 01.2020
- Managing and archiving tenancy files.
- General computer work.
- Carrying out administrative jobs such as typing, copying and scanning.
- Handling confidential information with care and privacy.
Manager at V-Shed Lloyds No 1
Wetherspoons
Bristol
04.2016 - 08.2018
- Managing front and back of house.
- Opening and closing the venue.
- Managed a team of 20+.
- Fully cash trained.
- Responsible for coaching, supervising and delegating tasks.
- Facilitated staff training, resulting in better customer service.
- Keep up to date with current promotions and new products.
- Maintaining a fully stocked inventory and ordering food supplies.
Customer Assistant
KFC
Bristol
05.2014 - 02.2015
- Providing quick and efficient service at the till .
- Dealing with customer inquiries and complaints if necessary.
- Cash handling, giving the right change and providing proof of purchase.
- Ensuring the restaurant is always clean and tidy.
- Providing friendly atmosphere to all customers.
Education
A-Levels - Public Service, Double Diploma Level 3
St. Brendan's Sixth Form College
Bristol 2015 - 2017
A-Levels - Communication and Culture
St. Brendan's Sixth Form College
Bristol 2015 - 2017
A-Levels - Polish Language
St. Brendan's Sixth Form College
Bristol 2015 - 2017
GCSEs - English
St. Bernadette Secondary School
Bristol 2008 - 2013
GCSEs - Mathematics
St. Bernadette Secondary School
Bristol 2008 - 2013
GCSEs - Polish Language
St. Bernadette Secondary School
Bristol 2008 - 2013
GCSEs - Spanish
St. Bernadette Secondary School
Bristol 2008 - 2013
GCSEs - Science BTEC
St. Bernadette Secondary School
Bristol 2008 - 2013
GCSEs - ICT
St. Bernadette Secondary School,
Bristol 2008 - 2013
Skills
- Strategic planning
- Productivity and organisation
- Excel proficiency
- MS Word, PowerPoint and Outlook
- Problem-solving
- Billing inquiries handling
- Bilingual
- Effective delegating
- Knowledge of regulatory standards
- Mentoring and coaching
Timeline
E-Billing Assistant
DAC Beachcroft
08.2023 - 01.2025
Community Centre Assistant
Regus by IWG
10.2022 - 07.2023
Waiter and Server
The Cottage Inn
02.2022 - 09.2022
NHS Test and Trace Call handler
NHS
06.2020 - 09.2020
Manager at The Robert Fitzharding
Wetherspoons
01.2020 - 12.2021
Tenancy Support Worker - Admin
Bristol City Council
01.2020 - 06.2020
Bristol City Council Administrator
Bristol City Council
08.2018 - 01.2020
Manager at V-Shed Lloyds No 1
Wetherspoons
04.2016 - 08.2018
Customer Assistant
KFC
05.2014 - 02.2015
A-Levels - Public Service, Double Diploma Level 3
St. Brendan's Sixth Form College
2015 - 2017
A-Levels - Communication and Culture
St. Brendan's Sixth Form College
2015 - 2017
A-Levels - Polish Language
St. Brendan's Sixth Form College
2015 - 2017
GCSEs - English
St. Bernadette Secondary School
2008 - 2013
GCSEs - Mathematics
St. Bernadette Secondary School
2008 - 2013
GCSEs - Polish Language
St. Bernadette Secondary School
2008 - 2013
GCSEs - Spanish
St. Bernadette Secondary School
2008 - 2013
GCSEs - Science BTEC
St. Bernadette Secondary School
2008 - 2013
GCSEs - ICT
St. Bernadette Secondary School,
2008 - 2013
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