Self-starting Operations Manager in a high paced environment offering high-level experience in supervision and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Patrycja Wilkosz
Greater London
Summary
Overview
11
years of professional experience
Work History
Tractable
Operations Manager - EMEA & Customer Support
08.2022 - 02.2023
Job overview
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Assisted with pulling information and reporting for inquiries and reviews for customer success managers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented and negotiated pricing with Zendesk to ensure that customer queries are answered faster and collaborated with all teams globally to promote standardization.
- Recruited, interviewed and hired a team of 48 in Romania and 30 in Malaysia and implemented mentoring program to promote positive feedback and engagement.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
Tractable
Operations Manager
08.2021 - 08.2022
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented an innovative research database that significantly improved AI performance and increased accuracy in future data correction.
- Analyzed and reported on key performance metrics to senior management.
- Collaborated with cross-functional departments to formulate a new product launch and ensured all operational activities were consistently meeting deliverables according to deadlines.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Tractable
Team Lead - Research
09.2019 - 08.2021
Job overview
- Responsible for text language AI generation, acting as the key contact for all projects and deliverables.
- Gathered and organized information for research purposes.
- Interpreted data analysis results to draw inferences and conclusions as well as analyzed and interpreted patterns and trends.
- Developed comprehensive training materials and facilitated team-wide training sessions to ensure successful implementation of new projects.
- Fostered partnerships with vendors to provide support for languages not previously recognized by artificial intelligence.
Jennings Bet
Betting Shop Manager
08.2013 - 07.2018
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Created employee schedules to align coverage with forecasted demands.
G4S
Security Supervisor
06.2012 - 07.2014
Job overview
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of 30 security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Investigated and resolved security breaches to protect organization and corporate assets.
Education
University of WestminsterCity Of London
Bachelor of Science from Photography And Digital Imaging Technologies
07.2017
University Overview
Skills
- Schedule Management
- Customer Needs Assessments
- Customer Relations
- Customer Implementation Support
- Operational Efficiency
- Managing Multiple Tasks
- Cross-Functional Collaboration
- Process Improvement and Systems Implementations
- Project Management
- Coaching, Mentoring and Leadership
- Staff Training
- Interpersonal Communications
- Experience in using tools such as Slack, Zoom, Tableau, Zendesk, Jira, Atlassian, Coda, AWS and Miro
LinkedIn Profile
LinkedIn Profile
https://www.linkedin.com/in/patrycja-wilkosz-3b71a6b1/
Languages
Polish
Native language
English
Proficient
C2
Timeline
Operations Manager - EMEA & Customer Support
Tractable
08.2022 - 02.2023
Operations Manager
Tractable
08.2021 - 08.2022
Team Lead - Research
Tractable
09.2019 - 08.2021
Betting Shop Manager
Jennings Bet
08.2013 - 07.2018
Security Supervisor
G4S
06.2012 - 07.2014
University of Westminster
Bachelor of Science from Photography And Digital Imaging Technologies
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