Patrycja Poscik

In my role, I conduct comprehensive tenant reference checks to assess the suitability of potential tenants, ensuring compliance with company policies and legal requirements. I prepare, review, and execute lease agreements for new tenancies, making sure all terms are clearly outlined and understood by all parties involved. I coordinate and schedule move-in appointments for tenants, providing them with essential information and support throughout the transition process. Additionally, I manage the change of tenancy process, collecting necessary documentation and communicating with relevant stakeholders. I handle incoming calls professionally and efficiently, addressing tenant inquiries and providing exceptional customer service. I also process payments for new tenancies, ensuring accuracy and timely recording of transactions in the system. I prepare and distribute keys, parking fobs, permits, and compliance certificates for new tenancies, ensuring all items are accounted for and securely managed. I manage utility statuses by liaising with service providers to ensure smooth transitions for tenants as well as managing deposits and accurate transfers. In addition, Effective communication with landlords, tenants, and multiple teams is crucial in my role to ensure that all information is clear and that processes run smoothly. Ultimately, I strive to complete all tasks efficiently to hit end-of-month targets and maintain departmental performance.

Carrying out all reception duties involved overseeing staff and ensuring efficiency in daily operations. I conducted regular fire walks to maintain safety standards and acted as the first point of contact for guests, addressing any complaints and ensuring that all issues were resolved effectively. I confidently jumped in to assist in all departments as needed, demonstrating versatility and a team-oriented approach. Monitoring and analysing daily front desk activity was crucial for identifying trends and improving service quality. Maximizing revenue was achieved through the effective use of the ONQ system to control daily room inventory, which allowed me to anticipate guest needs or requirements proactively and address problems promptly. In addition to this, I focused on maximizing revenue through targeted sales, promotions, and marketing strategies, working closely with management to discuss challenges and develop strategies for improvement. I also prepared monthly stocktake reports for the finance department, identifying variances and taking appropriate action to ensure accuracy and accountability. This comprehensive approach not only enhanced guest satisfaction but also contributed to the overall success and profitability of the establishment.

Processing guest check-ins involved confirming reservations, assigning rooms, issuing and activating room keys, and ensuring a smooth arrival experience. I efficiently handled all payment types, processed check-outs, and resolved any late or disputed charges. I answered and recorded all guest calls, messages, requests, or concerns, ensuring prompt responses. Coordinating with Housekeeping was essential to track room readiness for check-in, allowing guests to access their accommodations without delay. I provided clear parking procedures and dispatched valet staff as needed for luggage and vehicle assistance. I also supplied guests with directions and local area information, enhancing their experience. Running daily reports and completing cashier and closing reports in the system was crucial for maintaining accurate records. I cashed personal and traveller's checks, counted the bank at the beginning and end of my shift, and balanced receipts according to Accounting specifications.

Anticipating customer needs and providing high-quality service was a key aspect of my role. I handled POS transactions efficiently, including cash, credit, exchanges, and refunds, ensuring accuracy in every transaction. Processing home loans and managing order inquiries required a keen attention to detail while strictly adhering to GDPR regulations to protect customer data. I answered phone calls promptly, transferring inquiries to the appropriate departments and making external calls to customer services on behalf of customers when necessary. This proactive approach helped resolve issues quickly and effectively. Additionally, I supported team development by both giving and receiving constructive feedback, fostering a collaborative environment that encouraged growth and improvement.