PATRYCJA KOGUT
Chorley,Lancashire
Summary
I am a dedicated, approachable, and integrity-driven individual with a keen analytical mindset and a strong problem-solving aptitude. Proficient in effective time management and adept at prioritizing tasks aligned with business requirements, I excel both as an independent contributor and within collaborative team environments. Known for my reliability, strong work ethic, and meticulous attention to detail, I consistently deliver tasks to the highest standards of quality. I possess excellent communication skills, demonstrating professionalism in verbal and written interactions. Additionally, I am a proactive learner, capable of quickly and efficiently acquiring new knowledge and skills.
Aspiring and highly motivated individual seeking to embark on a rewarding career in data analysis. I am eager to contribute my skills and enthusiasm to extract meaningful insights from complex datasets. Adept at identifying trends, patterns, and outliers, I am committed to leveraging my analytical mindset to drive informed decision-making and optimize business processes. Seeking an opportunity to apply and enhance my data analysis skills in a dynamic and collaborative work environment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Warehouse operative night shift
Aldi UK
2023.09 - Current
- This is currently a temporary role as I explore and determine the optimal career path for my professional journey.
Shift Leader / Claims department operative / Customer Service Advisor
Parcel2go
2020.06 - 2023.09
- Working remotely from home, I oversaw a team of over 20+ operatives who worked online as customer service representatives
- I was the direct Leader who dealt with complex customer complaints and claim related enquiries
- In this very fast paced environment, with changes to procedures which can happen instantly, it ensured I used all my skills to the best of my ability, to provide the best outcome for the business
- These include multitasking, keeping calm professional manner and flexibility, keeping an eye on trends to quickly identify and fix any issues which may arise.
Branch Administrator
Star Refrigeration
2017.11 - 2022.06
- In this position I was responsible for the maintenance customer base
- Maintaining customer visits as per contracts, updating files and spreadsheets
- I supported the Manchester operations team and was the first point of contact for our clients
- Responsible for any queries, invoicing, ordering materials and all aspects of administration within the branch.
Helpdesk Officer
ELFS
2017.09 - 2017.11
- For the financial services of NHS
- This was a temporary position where I received inbound calls for the financial services from the suppliers who are chasing payments
- My role mainly included updating the supplier of the status of a payment and logging queries which cannot be resolved over the phone and involve a little more investigation
- Even though I did enjoy working for the ELFS, I feel like the role of a Helpdesk Officer was not using my full potential.
Lead Generator
Love Energy Savings
2017.07 - 2017.09
- Outbound call centre
- At Love Energy Savings I had the opportunity to learn a large amount of Customer Service and Sales skills which I am sure I will be able to use in my future career
- The role of a lead generator where I had to make outbound calls all day has improved my confidence and social skills
- However, after working there for 2 months, I have decided that Sales is not for me and moved on to a new temporary role.
Station Support Executive
Wireless Group PLC
2016.09 - 2017.07
- Provide cover on switchboard at all times, preparing PowerPoint presentations, Greet and meet visitors, send all invoices and cheques to Accounts, Process post, prepare meetings and order lunches, Admin support for Traffic, Sales administration including Updating various spreadsheets and databases, Up keeping the tidiness of the office, Act as point of contact for Station Director/Sales Directors, Produce letters)
Junior PA/Office Administrator
Guaranty Trust Bank (UK) Limited
2015.09 - 2016.08
- Working directly for the Managing Director, Diary/Appointment Management, Travel & Accommodation Arrangements, Greet & Meet Visitors, Note taking, Preparing Presentations of background research, Filing, Briefing papers, Handling mail, email & telephone messages)
Project Administrator/Customer Services/Secretary
Ardmore Construction Ltd
2014.11 - 2015.05
- Archiving, Appointment Management, Dairy management, overseeing clocking in system, Use of IT Systems, preparing text from notes, developing productive working relationships with co-workers, producing reports - word and excel, Answering and making telephone calls, Handling mail)
Administrative
Ryalux Carpets Ltd
2014.06 - 2014.11
- Customer Services (Use of IT Systems, Handling Mail - incoming & outgoing, Archiving, File management, developing productive working relationships with different departments, producing formal letters & reports, Gathering data and in-putting into software)
Administrative/Secretary
The Mortgage Centre
2013.09 - 2014.06
- Archiving, Appointment Management, Diary Management, Use of IT Systems, preparing text from notes, Scheduling working week, answering telephone calls, making telephone calls, Handling Mail - ingoing & outgoing, Develop productive working relationships with colleagues)
Education
A-Levels - Psychology, Sociology, Mathematics
Bolton Sixth Form College
2009.09 - 2011.06
GCSEs - Mathematics, English, Additional Science, Polish, Drama and Art
Withins School
2007.11 - 2009.06
Skills
- Excellent organization skills
- Ability to multitask
- Problem-solving and critical thinking
- Great attention to detail
- Flexibility & adaptability
- Clear communication skills
- Time management
- A positive ‘can do' attitude
- Calm professional manner when working under pressure
- Appropriate use of database
- IT systems such as Microsoft Office and Adobe
- Preparing text from notes
- Researching relevant information
- Passing sensitive messages
- Organising and managing corporate events
Languages
English
Fluent
Polish
Native
Timeline
Warehouse operative night shift
Aldi UK
2023.09 - Current
Shift Leader / Claims department operative / Customer Service Advisor
Parcel2go
2020.06 - 2023.09
Branch Administrator
Star Refrigeration
2017.11 - 2022.06
Helpdesk Officer
ELFS
2017.09 - 2017.11
Lead Generator
Love Energy Savings
2017.07 - 2017.09
Station Support Executive
Wireless Group PLC
2016.09 - 2017.07
Junior PA/Office Administrator
Guaranty Trust Bank (UK) Limited
2015.09 - 2016.08
Project Administrator/Customer Services/Secretary
Ardmore Construction Ltd
2014.11 - 2015.05
Administrative
Ryalux Carpets Ltd
2014.06 - 2014.11
Administrative/Secretary
The Mortgage Centre
2013.09 - 2014.06
A-Levels - Psychology, Sociology, Mathematics
Bolton Sixth Form College
2009.09 - 2011.06
GCSEs - Mathematics, English, Additional Science, Polish, Drama and Art
Withins School
2007.11 - 2009.06