Patrycja Klusek

● Using HR systems on a daily basis and running reports.

● Managing and maintaining effective onboarding and off boarding processes.

● Creating various HR documentations.

● Conducting internal HR audits.

● Managing benefits administration, liaising with external vendors.

● Providing overall HR support to HR Director.

• Coordinating travel arrangements for employees
• Conducting desk assessments for ergonomic workspaces
• Managing hospitality for client meetings
• Procuring office supplies and stationery
• Providing reception cover
• Handling courier bookings and mail distribution
• Managing meeting room schedules
• Fulfilling fleet management responsibilities such as: Vehicle ordering, processing invoices, carrying out inductions for new starters, keeping accounts up to date and much more

• Handling inbound calls for order placement, query resolution, and issue management
• Conducting outbound calls to address customer concerns
• Completing administrative tasks to support customer service, including managing returned mail and sending catalogs
• Meeting performance targets set by the Contact Centre Team Manager