Patrycja Klusek
Milton Keynes
Summary
I'm a highly organised and detail-oriented individual with proven experience in providing administrative support across multiple teams and managing urgent projects with focus and efficiency. Skilled in streamlining processes, prioritising tasks, and delivering high-quality results under pressure. Adept at problem-solving, multitasking, and maintaining strong communication with stakeholders at all levels.
Passionate about contributing to team success through proactive support and a commitment to continuous improvement.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Business Support Coordinator
IMServ Europe Ltd
Milton Keynes
2016.08 - 2024.09
- In my current role, I am responsible for several key administrative tasks aimed at ensuring smooth operations and employee support at IMServ:
- Coordinating travel arrangements for employees
- Conducting desk assessments for ergonomic workspaces
- Managing hospitality for client meetings
- Procuring office supplies and stationery
- Providing reception cover
- Handling courier bookings and mail distribution
- Managing meeting room schedules
- Fulfilling fleet management responsibilities such as: Vehicle ordering, processing invoices, carrying out inductions for new starters, keeping accounts up to date and much more
Customer Service Representative
Charles Tyrwhitt
Milton Keynes
2015.08 - 2016.04
- In my position, I had the responsibility of managing a variety of tasks vital to ensuring excellent customer service
- This included handling inbound calls, where I assisted customers with placing orders, resolving queries, and managing any issues they encountered
- Handling inbound calls for order placement, query resolution, and issue management
- Conducting outbound calls to address customer concerns
- Completing administrative tasks to support customer service, including managing returned mail and sending catalogs
- Meeting performance targets set by the Contact Centre Team Manager
Education
National Diploma Level 2 & 3 - Business
Milton Keynes College
2013.01 - 2015.01
GCSE - Maths, English, Science, Religion, History, P.E, Art
St Paul's Catholic School
Skills
- Interpersonal skills
- Administrative proficiency
- Issue resolution
- Communication management
- Efficiency
- Attention to detail
- Microsoft Word
- Excel
- PowerPoint
- Multiple CRM softwares
- Confidentiality
- Problem-solving
- Empathy
Timeline
Business Support Coordinator
IMServ Europe Ltd
2016.08 - 2024.09
Customer Service Representative
Charles Tyrwhitt
2015.08 - 2016.04
National Diploma Level 2 & 3 - Business
Milton Keynes College
2013.01 - 2015.01
GCSE - Maths, English, Science, Religion, History, P.E, Art
St Paul's Catholic School