Summary
Overview
Work history
Education
Skills
Timeline
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Patrycja Klusek

Milton Keynes

Summary

I'm a highly organised and detail-oriented individual with proven experience in providing administrative support across multiple teams and managing urgent projects with focus and efficiency. Skilled in streamlining processes, prioritising tasks, and delivering high-quality results under pressure. Adept at problem-solving, multitasking, and maintaining strong communication with stakeholders at all levels.


Passionate about contributing to team success through proactive support and a commitment to continuous improvement.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Business Support Coordinator

IMServ Europe Ltd
Milton Keynes
08.2016 - 09.2024
  • In my current role, I am responsible for several key administrative tasks aimed at ensuring smooth operations and employee support at IMServ:
  • Coordinating travel arrangements for employees
  • Conducting desk assessments for ergonomic workspaces
  • Managing hospitality for client meetings
  • Procuring office supplies and stationery
  • Providing reception cover
  • Handling courier bookings and mail distribution
  • Managing meeting room schedules
  • Fulfilling fleet management responsibilities such as: Vehicle ordering, processing invoices, carrying out inductions for new starters, keeping accounts up to date and much more

Customer Service Representative

Charles Tyrwhitt
Milton Keynes
08.2015 - 04.2016
  • In my position, I had the responsibility of managing a variety of tasks vital to ensuring excellent customer service
  • This included handling inbound calls, where I assisted customers with placing orders, resolving queries, and managing any issues they encountered
  • Handling inbound calls for order placement, query resolution, and issue management
  • Conducting outbound calls to address customer concerns
  • Completing administrative tasks to support customer service, including managing returned mail and sending catalogs
  • Meeting performance targets set by the Contact Centre Team Manager

Education

National Diploma Level 2 & 3 - Business

Milton Keynes College
01.2013 - 01.2015

GCSE - Maths, English, Science, Religion, History, P.E, Art

St Paul's Catholic School

Skills

  • Interpersonal skills
  • Administrative proficiency
  • Issue resolution
  • Communication management
  • Efficiency
  • Attention to detail
  • Microsoft Word
  • Excel
  • PowerPoint
  • Multiple CRM softwares
  • Confidentiality
  • Problem-solving
  • Empathy

Timeline

Business Support Coordinator

IMServ Europe Ltd
08.2016 - 09.2024

Customer Service Representative

Charles Tyrwhitt
08.2015 - 04.2016

National Diploma Level 2 & 3 - Business

Milton Keynes College
01.2013 - 01.2015

GCSE - Maths, English, Science, Religion, History, P.E, Art

St Paul's Catholic School

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Patrycja Klusek